warranty – new skyjack lifts and … word - 01-skyjack warranty policy - skyjack products -...
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2YEARGOLDLEAFPROTECTION:SCISSORLIFTSANDBOOMLIFTSSubjecttothetermsandconditionshereof,SKYJACKINC.(“Skyjack”)warrantstotheoriginalbuyer(“Buyer”)thateachnewaerialworkplatform(“AWP”)willbe freeofdefectivepartsandworkmanshipundernormaluseandservicefortwoyears(24months)fromthedatetheproductwasinvoicedtotheBuyerorfromthedate theproductwas first put into service,whichever comes first. For the following36months, structuralcomponentsfoundtobedefectivewillbereplacedorrepairedatnocharge.Forfurtherclarity,AWPProductsincludeonlyVerticalMastLifts,ScissorLiftsandBoomLifts.2YEARGOLDLEAFPROTECTION:TELEHANDLERSSubjecttothetermsandconditionshereof,SKYJACKINC.,warrantstotheBuyerthateachnewTelehandlermanufacturedbySkyjackInc.willbefreeofdefectivepartsandworkmanshipundernormaluseandservicefor(a)3,000hoursofuse;(b)twoyears(24months)fromthedatetheTelehandlerwasinvoicedtotheBuyeror(c)twoyears(24months)fromthedatetheTelehandlerwasfirstputintoservice,whichevercomesfirst.For the following threeyears (36months), structural components found tobedefectivewillbe replacedorrepairedatnocharge.WarrantyTermsandPolicies:Noclaimsunder thiswarrantyshallbevalidunlesswrittennoticeof thedefect isprovidedtoSkyjackor itsauthorizeddistributorwithin thirty (30)daysafter suchdefect is firstdiscovered, andno longer than thirty(30) days after the end of the applicable warranty period. The failure to follow Skyjack’s warranty claimprocedures as described herein (and asmay bemodified by Skyjack from time-to-time) will invalidate theapplicablewarranty.Skyjack’ssoleobligationtotheBuyer is limitedtotherepairorreplacementofanyproductsorpartswhichSkyjack, in its sole discretion, determines to be defective inmaterials orworkmanship, at Skyjack’s option.Replacement products or parts may be new or factory approved reconditioned parts, at Skyjack’s solediscretion.All repairsorreplacementmustbeperformedbytechnicianstrainedandqualified inaccordancewithANSI standards, using only genuine Skyjack supplied parts, andmust bemade in accordancewith theWarranty Claim Procedures provided herein. Any parts repaired or replaced under the warranty arewarrantedonlyforthebalanceofthewarrantyperiodonthepartthatwasrepairedorreplaced.Skyjackdoesnotprovideanywarranty,andspecificallydisclaimsanyliability,relatingtodefectivecomponentpartsoraccessories thatarenotmanufacturedbySkyjack (forexample,batteries, tires,engines,drive traincomponents); however, Buyer may be entitled to the respective part’s Original Equipment Manufacturer(OEM)pass-throughwarranty,ifany(subjecttoanyOEMtermsandconditions).Thiswarrantydoesnotapplytoordinarywearandtear.Thiswarrantyalsodoesnotapplytonegligence;usebeyondtheproducts’ratedcapacityorothermisuseorneglect; improper installation,storageoroperation;lackofnormalmaintenanceand/orinspectionsasoutlinedinSkyjack’sOperator’sManualorParts,OperationandMaintenanceManual, or any Skyjack technical bulletins (“Manuals”); service or repairs other than by
WARRANTY–NEWSKYJACKLIFTSANDTELEHANDLERS
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technicianstrainedandqualifiedinaccordancewithANSIstandards,orusingpartsotherthangenuineSkyjacksupplied parts (unless authorized inwriting by Skyjack); electrical failures due to loosewiring or corrosion;alterationstooriginaldesignsand/orcomponents;accidents,floods,firesorothernaturaldisastersoractsofGod; the introduction of foreignmaterials to the products; or duties, taxes, environmental fees, includingwithoutlimitations,disposalorhandlingoftires,batteries,andpetrochemicalitems.Skyjack’sliabilitywithrespecttotheproductssoldtoBuyershallbelimitedtothiswarranty,whichconstitutesSkyjack’sentireandexclusivewarrantyastotheproductsandisthesoleandexclusiveremedyfordefectsinmaterialandworkmanship.Skyjackdoesnotassume(andhasnotauthorizedanyotherpersontoassumeonits behalf) any otherwarranty or liability in connectionwith any products coveredby thiswarranty. In noeventshallSkyjack’sliabilityexceedthecosttorepairorreplaceadefectiveproductorpart.SKYJACK SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES INCLUDING WITHOUTLIMITATION, CLAIMS FOR PERSONAL INJURY, DEATH, DISMEMBERMENT AND/OR PROPERTY DAMAGE(WHETHER ARISING OUT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE ANDSTRICTLIABILITY))ORUNDEROTHERTHEORIESOFLAWOREQUITY,ORWHERETHETHEORYOFLIABILITYISBASEDON THE POSITION THAT THE PRODUCTS SHOULDHAVE EXCEEDEDANY STANDARDS IMPOSED BYAPPLICABLE LAW, WITH RESPECT TO PRODUCTS SOLD BY SKYJACK, OR ANY UNDERTAKINGS, ACTS OROMISSIONS RELATING THERETO. Without limiting the generality of the foregoing, Skyjack specificallydisclaimsanyliabilityforpropertydamage,penalties,specialorpunitivedamages,damagesforlostprofitsorrevenues, down-time, lost good will, cost of capital, cost of substitute products or services, increasedoverhead,orforanyothertypesofeconomicloss,orforclaimsofBuyer’scustomersoranythirdpartyforanysuchdamages,costsor losses. SKYJACKSHALLNOTBELIABLEFORANDDISCLAIMSALLCONSEQUENTIAL,INCIDENTAL,INDIRECTANDCONTINGENTDAMAGESWHATSOEVER.Thiswarrantyshallbevoidif,upontheoccurrenceofanyincidentinvolvinganyproductsmadebySkyjackandresulting inanypersonal injuryorpropertydamage,customershall fail tonotifySkyjackwithin48hoursofsuchoccurrenceorpermitSkyjackanditsrepresentativestohaveimmediateaccesstosuchproductsandallrecordsoforwithinthecontrolofcustomerrelatingtotheproductsandoccurrence.ThiswarrantyshallalsobevoidifpartsotherthangenuineSkyjacksuppliedparts(orpartsauthorizedinwritingbySkyjack)areused.Buyer’srightshereunderarepersonaltotheBuyer,andmaynotbetransferredorassignedexceptwiththeprior written consent of Skyjack or by its authorized distributor as provided in a written distributionagreementbetweenSkyjackandthatdistributor.SkyjackrequiresthatallOEM’smanufactureandsupplycomponentsandpartstoSkyjackinconformitywithall ANSI, CSA and/or other relevant industry standards. Skyjack will not be liable under this warranty orotherwisewherethedefectistheresultofanOEM’sfailuretomeetthisrequirement.EXCEPT FOR THE LIMITEDWARRANTY PROVIDED HEREIN, SKYJACK EXPRESSLY DISCLAIMS ANY AND ALLOTHERWARRANTIES (EXPRESS OR IMPLIED) AS TO THE PRODUCTS FURNISHED HEREUNDER, INCLUDINGBUT NOT LIMITED TO ANY IMPLIED WARRANTIES AS TO MERCHANTABILITY OR FITNESS FOR ANYPARTICULARPURPOSE.
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WarrantyClaimProcedures:*SKYJACKINC.,willrepairorreplace,atitsoption,thedefectivepartorworkmanship.The selling distributor or authorized dealer shall be responsible for complete handling of customer claimsunderthiswarranty.Here’swhattodo:1. Whenprovidingnoticeofaclaimunderthiswarranty,contactSkyjack’sServiceDepartmenttoverify
warrantycoverage.NOTE:Thecompletemachineserialnumberisrequiredtoverifycoverage.
2. When Skyjack’s Service Department verifies warranty coverage, they will also issue a RA (ReturnAuthorization)numberforthereturnofthedefectivecomponent(s).Allitemsover$100.00invaluemustbereturnedtoSkyjackInc.
3. Filloutthewarrantyclaimform.4. Thedistributor/dealershouldthenfilethewarrantyclaimwithSkyjackInc.describingthenatureof
claimeddefect,suspectedcause,workperformed,travelhoursandlaborhours.5. Warranty laborwillbepaidata rateof$85.00perhour. The travelallowancewillbepaidat the
same hourly rate; however, it is limited to a maximum of three hours. Labor rates and travelallowancesaresubjecttochangewithoutnotice.
6. Ifaparthasserviceablecomponents,PLEASEreplacethebadcomponent.Forinstance,ifyouhaveabadswitchonacontroller,pleasereplacetheswitch.Hydrauliccylindersshouldberepacked,unlesstheyaredamagedbeyondrepair.
7. EnginefailuresorBatteryfailuresshouldbedirectedtoyourlocaldistributorandwouldbecovered,ifatall,bythatmanufacturer’swarranty.BesuretorecordtheEngineserialnumber.
8. Warranty claims received with insufficient information will be returned for correction andcompletion.
9. Materialsreturnedforwarrantyinspectionmustcomplywiththefollowingprocedures:A. Carefullypackagedtopreventadditionaldamageduringshipping.B. Drainedofallcontentsandallopenportscappedorplugged.C. ShippedinacontainertaggedormarkedwiththeRAnumber.D. ShippedPREPAID.Anyitem(s)returnedforwarrantybyanyothermeansmayberefusedand
returnedunlesspriorwrittenapprovalfromSkyjackisobtained.
FreightDamage:Itemsshippedtothedealerwillbesent freightprepaidandaddedtothe invoice. IfmachinesarereceiveddamageditmustbenotedontheBillofLadingpriortosigning.Thefreightcompanymustbecontactedandaclaim filed with the carrier. For more information contact Skyjack logistics at 1-519-837-0888. Failure tocomplywiththeaboveproceduresmaydelayapprovalandprocessingofwarrantyclaimsandcouldresultinthe denial of a warranty claim. Skyjack Customer(s) accountsmust be kept current to approve and issuewarranty credits. Skyjack reserves the right to withhold the issuance of credits to a Customer(s) if theiraccountisnotingoodstanding.Thisissubjecttochangewithoutpriornotice.