Ward North AmericanWard North American

““The Power of The Power of Partnership”Partnership”

All brand or product names are trademarks or registered All brand or product names are trademarks or registered marks of their respective owners.marks of their respective owners.

Ward North American is an equal opportunity employer and Ward North American is an equal opportunity employer and values the diversity of its people.values the diversity of its people.

Ward North American proprietary and confidential.Ward North American proprietary and confidential.

Ward North AmericanWard North American

““Quality by Design”Quality by Design”Your Global Relocation SolutionYour Global Relocation Solution

The difference is…The difference is…

Passion for QualityPassion for Quality

100% Pack & Haul Fleet100% Pack & Haul Fleet

Ward University Ward University Training DevelopmentTraining Development

140+ Dedicated Pack & 140+ Dedicated Pack & Haul UnitsHaul Units

Multiple LocationsMultiple Locations

State-of-the-Art FacilitiesState-of-the-Art Facilities

Superior ExecutionSuperior Execution

Drivers compensated for Drivers compensated for superior servicesuperior service

40 hour minimum 40 hour minimum classroom training for all classroom training for all Ward North American Ward North American employeesemployees

Fleet labor managed by Fleet labor managed by corporate policycorporate policy

Mandatory Criminal Mandatory Criminal Background Checks and Background Checks and Drug Testing on every Drug Testing on every Ward employeeWard employee

Centralized Customer Service TeamCentralized Customer Service Team

Trained & empowered to make Trained & empowered to make immediate financial decisions in immediate financial decisions in the best interest of your the best interest of your transfereetransferee

CSM with over 2 decades of CSM with over 2 decades of defining customer needs and defining customer needs and designing customer solutionsdesigning customer solutions

Direct Communication between Direct Communication between Fleet Operations and Customer Fleet Operations and Customer Service TeamService Team

Accurate “Real-time” updates to Accurate “Real-time” updates to transfereetransferee

Customer service team matched to Customer service team matched to your company cultureyour company culture

Team members cross-trained to Team members cross-trained to manage multiple accountsmanage multiple accounts

   

                                                                                                        

Relocation ServicesRelocation Services

Domestic RelocationDomestic Relocation

International International RelocationRelocation

Office & Industrial Office & Industrial RelocationRelocation

Warehouse, Storage & Warehouse, Storage & DistributionDistribution

Client ServicesClient Services

Transferee FeedbackTransferee Feedback Customized Management ReportingCustomized Management Reporting Enabling TechnologyEnabling Technology Personal AttentionPersonal Attention

Who We AreWho We Are

Awards & AccomplishmentsAwards & Accomplishments

Origin Services Award (2004, 2005, 2006, 2007)Origin Services Award (2004, 2005, 2006, 2007) Overall Quality Award (2002, 2003, 2004, 2005, 2006, 2007)Overall Quality Award (2002, 2003, 2004, 2005, 2006, 2007) Hauling Excellence Award (2003, 2004, 2005, 2007)Hauling Excellence Award (2003, 2004, 2005, 2007) Golden Star Award – Operations (2004, 2005, 2006, 2007)Golden Star Award – Operations (2004, 2005, 2006, 2007) Customer Choice Quality Award (2003, 2004, 2005, 2006, 2007)Customer Choice Quality Award (2003, 2004, 2005, 2006, 2007) Customer Choice Quality Award – Int’l (2004, 2005, 2006, 2007)Customer Choice Quality Award – Int’l (2004, 2005, 2006, 2007) Texas Instruments Supplier Excellence Award 2005 & 2007!!!Texas Instruments Supplier Excellence Award 2005 & 2007!!! and…………..and…………..

Who We AreWho We Are

Every year one recipient is selected out of over 500 NAVL Every year one recipient is selected out of over 500 NAVL agents for excellence in the following categories-agents for excellence in the following categories-

Sales Growth, Overall Quality, Superior Customer Service, Sales Growth, Overall Quality, Superior Customer Service, giving back to the networkgiving back to the network

Agent of the Year 2002!Agent of the Year 2002!Agent of the Year 2003!Agent of the Year 2003!Agent of the Year 2004!Agent of the Year 2004!Agent of the Year 2005!Agent of the Year 2005!Agent of the Year 2006!Agent of the Year 2006!Agent of the Year 2007!Agent of the Year 2007!

Our ClientsOur Clients

AAFESAAFES AT&TAT&T BlockbusterBlockbuster Burlington Northern Santa FeBurlington Northern Santa Fe Cancer Therapy Research Cancer Therapy Research

CenterCenter CartusCartus Clarke AmericanClarke American Coldwell BankerColdwell Banker DPR ConstructionDPR Construction EDS/Excellerate HROEDS/Excellerate HRO Episcopal Diocese of West Episcopal Diocese of West

TexasTexas Exxon/MobilExxon/Mobil GameStopGameStop HEBHEB Hitachi ConsultingHitachi Consulting Homeland SecurityHomeland Security ICEICE Kinetic ConceptsKinetic Concepts

NissanNissan Pilgrim’s PridePilgrim’s Pride Procter & GambleProcter & Gamble RaytheonRaytheon Relocation Synergy GroupRelocation Synergy Group San Antonio SpursSan Antonio Spurs State Farm InsuranceState Farm Insurance SW Foundation for Biomedical SW Foundation for Biomedical

ResearchResearch Tesoro PetroleumTesoro Petroleum Texans Credit UnionTexans Credit Union Texas InstrumentsTexas Instruments Texas Mutual InsuranceTexas Mutual Insurance THS SportsTHS Sports Valero EnergyValero Energy Winstead, Sechrest & MinickWinstead, Sechrest & Minick Zachry ConstructionZachry Construction Zale CorporationZale Corporation

Dallas Facility/EquipmentDallas Facility/Equipment

42,000 sf non air-conditioned storage42,000 sf non air-conditioned storage 7,500 sf climate controlled storage7,500 sf climate controlled storage 3,100 sf office space3,100 sf office space Secure, fenced compoundSecure, fenced compound Overhead sprinkler systemOverhead sprinkler system 32’ warehouse ceiling allows 4-high vaulting32’ warehouse ceiling allows 4-high vaulting Monitored by Dallas Security SystemsMonitored by Dallas Security Systems 7 dock doors7 dock doors Concrete auto rampConcrete auto ramp Equipment on 2-year rotation programEquipment on 2-year rotation program On-site S.T.E.P. (Superior Terminal Efficiency Program) On-site S.T.E.P. (Superior Terminal Efficiency Program)

inspection performed monthly by corporate officer from inspection performed monthly by corporate officer from San AntonioSan Antonio

Our VisionOur Vision

To be recognized as the most customer-focused provider of To be recognized as the most customer-focused provider of quality relocation services anywhere in the world.quality relocation services anywhere in the world.

““Quality by Quality by Design”Design”

Our quality is in our peopleOur quality is in our people

Experienced Experienced KnowledgeableKnowledgeable DependableDependable LoyalLoyal

                                                                 

Our LocationsOur Locations

San AntonioSan Antonio DallasDallas AustinAustin KilleenKilleen PhoenixPhoenix BirminghamBirmingham Washington D.C. (Coming Washington D.C. (Coming

soon!)soon!)