walther ploosvanamstel
Post on 21-Oct-2014
1.576 views
DESCRIPTION
TRANSCRIPT
![Page 1: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/1.jpg)
Supply chains trends towards 2020 and beyondInnovations in e‐commerce and e‐fulfilment
VU University/Hogeschool van AmsterdamWalther Ploos van AmstelBarcelona, June 2014
Picture: Dinalog
Forrester (2014):Cross‐channel will account for 44% of retail sales by 2018
![Page 2: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/2.jpg)
To hype or not to hype
![Page 3: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/3.jpg)
Towards 2020
• Summary?• What do shoppers expect?• Copy paste margin killers• Innovations in the final mile: collect or deliver?
• Trends in e‐fulfilment• Synchronising the supply chain upstream
• Big data is dumb
![Page 4: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/4.jpg)
Our 2020 supply chain partners
InventoryInventory
WarehousingWarehousingTransportTransport
![Page 5: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/5.jpg)
Meet your customers
• Fresh• Fast• In full
• Peer‐to‐peer
![Page 6: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/6.jpg)
Meet their government
• Safe• Silent• Clean• Invisible
![Page 7: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/7.jpg)
Shoppers want better service:My day, my time and OTIFNENC
Metapack, UK (2012)
![Page 8: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/8.jpg)
Innovations in the final mile
• Segmentation: passive, passionate, calculating and thorough shopper
• Options, options and more options: day, time, location, click‐and‐collect and in car (also for returns)
• Pay for ‘same day’ and ‘your time’delivery
• Customers in control• Peer‐to‐peer options• Safe• OTIFNENC
![Page 9: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/9.jpg)
More shopper segmentation is necessary
PassiveShopping is a necessary evil. Wants security, simplicity and
convenience in service
![Page 10: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/10.jpg)
More and more options in e‐fulfilment:hybrid distribution networks
![Page 11: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/11.jpg)
Moving towards omni‐channel:What are copy‐paste margin killers?
• Complex last mile• High fulfillment cost• Customer returns• Unbalanced inventories• No profit…
• Dedicated supply chains are necessary for e‐fulfilment
![Page 12: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/12.jpg)
At what cost…and what profit?
![Page 13: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/13.jpg)
From ‘managing’ traditional supply chainswith 2 to 4% cost‐to‐serve
InventoryInventory
WarehousingWarehousingTransportTransport
![Page 14: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/14.jpg)
To ‘organizing’ supply chains end‐to‐endwith 15 to 40% cost‐to‐serve
InventoryInventory
WarehousingWarehousingTransportTransport
![Page 15: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/15.jpg)
Unbalanced inventory levels
![Page 16: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/16.jpg)
Inventory: fire‐and‐forget?
• Increasing Assortment Dispersion Index (ADI) leads to higher inventory levels
• Flow: S&OP changes to product life cycle management ‘predict and prepare’
• Increase clockspeed: senseful ‘sense and respond’
• Most inventory is at your consumers• Data quality: Big Data is dumb…• Coordination as a service
![Page 17: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/17.jpg)
Future warehousing
![Page 18: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/18.jpg)
Future last mile concepts:clean, friendly, shared, large scale, local
![Page 19: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/19.jpg)
Bringing logistics back into cities?
![Page 20: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/20.jpg)
Future delivery platforms:Blue chip companies or new kids on the block?
![Page 21: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/21.jpg)
End‐to‐end freight solutions
1. European TEN‐T networks2. City hubs and urban distribution3. Open and transparent data and
mobile technology4. Big data and process mining5. Collaboration:
vertical and horizontal
![Page 22: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/22.jpg)
Many questions still unanswered…
• Local‐for‐local delivery• Peer‐to‐peer fulfilment• Cross chain European fulfilment retail networks
• Non‐EU cross border• Omni channel product life cycle management
• Data sharing and gain sharing models for collaboration
![Page 23: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/23.jpg)
Imagine
• E‐fulfilment is key with increasing cost to serve: copy‐paste solutions are margin killers
• Big data are the ‘new black’: CAAS• The last mile in urban distribution
will change soon… local know how is crucial
• Blue chip companies missing the innovation boat
![Page 24: Walther ploosvanamstel](https://reader033.vdocuments.mx/reader033/viewer/2022051311/54460632afaf9fdb2a8b4757/html5/thumbnails/24.jpg)
Our 2020 supply chain partners?
InventoryInventory
WarehousingWarehousingTransportTransport