wales omnibus · the omnibus sample is designed to be representative of the adult population...

.

Wales Omnibus Public Services Ombudsman for Wales March 2020

Prepared for:

PSOW

Prepared by:

Beaufort Research

Contact Details

Agency contact: Owen Knight

Project: B02010-1

Date: March 2020

Beaufort Research

2 Museum Place

Cardiff

CF10 3BG

Tel: (029) 2037 8565

Fax: (029) 2037 0600

E-mail: [email protected]

www.beaufortresearch.co.uk

Terms of Contract

Unless otherwise agreed, the findings of this study remain the copyright of Beaufort Research Ltd and may not be quoted, published or

reproduced without the company’s advance approval.

Approval to quote or publish will only be withheld on the grounds of inaccuracy or misrepresentation.

Any approved publication must detail: Beaufort Research Ltd as provider, sample size and field dates.

© Beaufort Research Ltd 2020

mailto:[email protected]://www.beaufortresearch.co.uk/

TECHNICAL NOTE ON SURVEY METHODOLOGY

Sampling and Fieldwork Tabulations

The Omnibus sample is designed to be representative of the adult population resident in Wales aged 16 and over. The unit of sampling is Lower Layer Super Output Area (LSOA) and 69 interviewing points throughout the Wales are selected with probability proportional to resident population, after stratification by Local Authority and Social Grade. A fresh sample of interviewing locations is selected each wave. Within each sampling point, interlocking demographic quota controls of age and social class within sex are employed for the selection of respondents. Quotas are set to reflect the individual demographic profile of each selected point. A fresh sample of interviewing locations and individuals are selected for each survey and no more than one person per household is interviewed. Interviews are conducted face to face in the homes of respondents utilising CAPI (Computer Aided Personal Interviewing) technology. Beaufort’s experienced fieldworkers are used with postal and telephone back-checking in accordance with ISO 20252. Fieldwork for the March 2020 survey took place between 24 February and 15 March 2020. A total of 713 interviews were completed and analysed

The data has been weighted by age group within gender within Local Authority grouping to give each cell (42) its correct incidence within the Wales total derived from the results of the 2011 Census. Tables are presented in the form of numbers and integer percentages with the unweighted and weighted sample base shown at the top of each column. Where the base is anything other than the total sample this is indicated underneath the table heading and follows logically from the question sequence and routing. Arithmetic rounding to whole numbers means that columns of percentages do not necessarily sum to exactly 100%. Where more than one answer can be given to a question the sum of percentages may exceed 100%. 0 denotes a weighted sample of less than 0.5 and 0% denotes a percentage of less than 0.5%. Where column bases are less than about 50, percentages need to be interpreted with care. A standard analysis of questions asked is provided as an integral part of the service involving demographic information collected as a matter of course towards the end of the interview. This breaks response down by classification variables (breakdowns) as shown overleaf.

CLASSIFICATION 1:

Region (groups of unitary authorities, 3 cols):

North Wales: Wrexham, Flintshire, Denbighshire, Conwy, Anglesey, Gwynedd

Mid & South West Wales: Powys, Ceredigion, Carmarthenshire, Pembrokeshire, Swansea, Neath & Port Talbot, Bridgend

Valleys & South East Wales: Rhondda Cynon Taf, Merthyr Tydfil, Caerphilly, Blaenau Gwent, Cardiff, Vale of Glamorgan, Torfaen, Monmouthshire, Newport Age of respondent (3 cols) Gender (2 cols) Social class (based on occupation / work status of chief income earner) (4 cols)

Combined social class (2 cols) Welsh speaker (yes / no – 2 columns) CLASSIFICATION 2:

Marital status (5 cols) Limiting Illness/Disability (2 cols) Ethnicity (2 cols)

QUESTIONS ASKED

These appeared on the questionnaire as shown overleaf

Public Services Ombudsman for Wales – Ombudsman Awareness Wales November Omnibus – FINAL Questionnaire (04.02.20) N.B. Marital status, Limiting illness and Ethnicity breaks required ASK ALL Q1 Have you made a complaint to your Local Council, a Healthcare provider (e.g. hospital, GP)

or a Social landlord (e.g. housing association) within last two years? Yes No Don’t know / can’t remember

ASK ALL WHO MADE A COMPLAINT TO ANY OF THESE BODIES Q2 How easy was it to make this complaint?

INTERVIEWER INSTRUCTIN: IF MORE THAN ONE COMPLAINT HAS BEEN MADE, PLEASE ASK TO THINK ABOUT THE MOST RECENT COMPLAINT

SHOWCARD:

Very easy Fairly easy Fairly difficult Very difficult Don’t know /can’t remember

ASK ALL WHO MADE A COMPLAINT Q3 Were you happy with the way your complaint was resolved? Yes ➔ Q5 No ➔ Q4 Don’t know / can’t remember ➔ Q5 ASK Q4 ALL UNHAPPY WITH THE WAY COMPLAINT WAS RESOLVED Q4 What did you do as a result of the way your complaint was resolved? DO NOT PROMPT – CODE ALL MENTIONED Made another complaint to the same department within the original organisation

Contacted a different department within the original organisation Contacted a more senior representative of the original organisation

Contacted the Public Service Ombudsman for Wales Other (please specify)

Didn’t do anything else

Don’t know / can’t remember

ASK ALL WHO DID NOT MENTION PSOW IN ANSWER TO Q4 IF MENTIONED PSOW IN ANSWER TO Q4 CODE AUTOMATICALLY AS YES Q5 Have you ever heard of the Public Services Ombudsman for Wales?

Yes No Don’t know

ASK ALL AWARE OF PSOW Q6 How did you learn about the Public Services Ombudsman for Wales? SHOWCARD:

I was directed to the Ombudsman by an organization I complained to Word of mouth Internet search From the media Other (please specify) Don’t know / can’t remember

ASK ALL AWARE OF PSOW Q7 Which of these do you think the Public Services Ombudsman for Wales can do?

READ OUT

Yes No Don’t know

a) Investigate complaints they receive about public services

b) Act on behalf of people who have a complaint about a public body

c) Investigate public bodies even if a complaint hasn’t been made

d) Support public bodies in developing good practice in complaint handling

e) Award financial compensation to complainants

ASK ALL AWARE OF PSOW Q8 Do you think you would be able to make a complaint to the Public Services Ombudsman for

Wales in the following ways?

READ OUT

Yes No Don’t know

a) By post

b) Electronically (by email or via the Ombudsman’s website)

c) Verbally (by phone or in person)

d) In British Sign Language

ASK ALL AWARE OF PSOW

SHOWCARD

Q9 To what extent do you agree or disagree with the following statements about the Public

Services Ombudsman for Wales?

a) “I have confidence in the work of the Ombudsman” b) “The Ombudsman is impartial” c) “I feel I could approach the Ombudsman if I needed to” d) “I don’t know much about what they do”

Response scale:

1. Agree strongly 2. Agree slightly 3. Disagree slightly 4. Disagree strongly 5. Don’t know

B02010-1B02010-1 WALES OMNIBUS SURVEY - MARCH 2020WALES OMNIBUS SURVEY - MARCH 2020 Page:1

© Beaufort Research Limited, 2020© Beaufort Research Limited, 2020

Analysis..: QPS1. Have you made a complaint to your Local Council, a Healthcare provider (e.g. hospital, GP) or a Social landlord (e.g. housing association) within last two years?Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, Respondents

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales

The Valleys& SE Wales

Age 2

16-34 35-54 55+

Gender

Male Female

Social grade

AB C1 C2 DE ABC1 C2DE

Welsh speaker

Yes No

Yes

No


713 125 298 290 200 191 322 327 386 149 225 158 178 374 336 149 564

713 161 242 310 209 233 271 347 366 145 222 162 180 367 343 140 573

9113%

1912%

3414%

3912%

2311%

2912%

4015%

4714%

4412%

1712%

2411%

2314%

2715%

4111%

5115%

1511%

7613%

61887%

14188%

20886%

26887%

18488%

20387%

23185%

29786%

32188%

12888%

19789%

13885%

15284%

32588%

29084%

12388%

49486%

41%

--

10%

31%

21%

11%

10%

31%

10%

--

21%

11%

11%

20%

21%

21%

20%



Analysis..: QPS1. Have you made a complaint to your Local Council, a Healthcare provider (e.g. hospital, GP) or a Social landlord (e.g. housing association) within last two years?Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, Respondents

Total

Base

Unweighted

Weighted

Marital status

SingleMarried or civil

partnership Living togetherDivorced or

separated Widowed

Limiting Illness/Disability

Yes No

Ethnicity

White BME

Yes

No


713 216 289 70 70 66 207 502 681 28

713 227 291 74 64 55 195 513 680 29

9113%

2712%

4214%

913%

711%

712%

4121%

499%

8813%

310%

61887%

20088%

24885%

6487%

5687%

4988%

15378%

46390%

58987%

2587%

41%

10%

10%

--

12%

--

11%

20%

30%

14%



Analysis..: QPS2. How easy was it to make this complaint?Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those who had made a complaint to their Local Council, a Healthcare provider (e.g. hospital, GP) or a Social landlord (e.g. housing

association) within last two years.

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales

TheValleys &SE Wales

Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Very easy

Fairly easy

Fairly difficult

Very difficult

Don’t know /can’t remember

EASY

DIFFICULT

93 15 41 37 23 24 46 44 49 16 26 25 26 42 51 13 80

91 19 34 39 23 29 40 47 44 17 24 23 27 41 51 15 76

2426%

316%

1133%

1026%

313%

829%

1332%

1327%

1125%

634%

520%

836%

519%

1026%

1427%

17%

2330%

3639%

631%

1340%

1642%

1253%

1243%

1128%

1838%

1840%

531%

1042%

834%

1346%

1537%

2140%

957%

2736%

1415%

211%

39%

922%

28%

415%

719%

715%

715%

421%

27%

210%

622%

513%

817%

211%

1216%

1820%

841%

618%

410%

626%

413%

821%

919%

920%

214%

731%

521%

312%

1024%

816%

425%

1418%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

6065%

948%

2473%

2668%

1566%

2172%

2460%

3166%

2965%

1165%

1561%

1670%

1866%

2663%

3467%

1064%

5066%

3235%

1052%

927%

1232%

834%

828%

1640%

1634%

1535%

635%

939%

730%

934%

1537%

1733%

636%

2634%



Analysis..: QPS2. How easy was it to make this complaint?Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those who had made a complaint to their Local Council, a Healthcare provider (e.g. hospital, GP) or a Social landlord (e.g. housing


Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Very easy

Fairly easy

Fairly difficult

Very difficult

Don’t know /can’t remember

EASY

DIFFICULT

93 25 43 10 7 8 43 48 89 3

91 27 42 9 7 7 41 49 88 3

2426%

727%

1230%

17%

18%

345%

1126%

1327%

2427%

--

3639%

1350%

1229%

439%

563%

236%

1537%

2143%

3641%

--

1415%

27%

1023%

219%

18%

--

820%

59%

1214%

138%

1820%

416%

818%

336%

120%

118%

717%

1020%

1618%

262%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

6065%

2177%

2459%

446%

572%

682%

2663%

3471%

6068%

--

3235%

623%

1741%

554%

228%

118%

1537%

1429%

2832%

3100%



Analysis..: QPS3. Were you happy with the way your complaint was resolved?Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those who had made a complaint to their Local Council, a Healthcare provider (e.g. hospital, GP) or a Social landlord (e.g. housing


Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No


93 15 41 37 23 24 46 44 49 16 26 25 26 42 51 13 80

91 19 34 39 23 29 40 47 44 17 24 23 27 41 51 15 76

3841%

528%

1544%

1846%

1251%

1241%

1436%

1736%

2147%

636%

835%

1251%

1242%

1435%

2446%

535%

3343%

5257%

1472%

1854%

2051%

1149%

1759%

2460%

2860%

2453%

1057%

1565%

1249%

1556%

2562%

2753%

1065%

4255%

22%

--

12%

13%

--

--

24%

24%

--

17%

--

--

12%

13%

11%

--

22%



Analysis..: QPS3. Were you happy with the way your complaint was resolved?Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those who had made a complaint to their Local Council, a Healthcare provider (e.g. hospital, GP) or a Social landlord (e.g. housing


Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No


93 25 43 10 7 8 43 48 89 3

91 27 42 9 7 7 41 49 88 3

3841%

1244%

1742%

552%

340%

118%

1742%

2143%

3843%

--

5257%

1452%

2457%

448%

460%

682%

2357%

2755%

4855%

3100%

22%

14%

11%

--

--

--

11%

12%

22%

--



Analysis..: QPS4. What did you do as a result of the way your complaint was resolved?Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Options.. : Analysis OrderedCells....... : Counts, Break %, RespondentsText........: Thios table only includes those who were unhappy with the way their case was resolved.

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Made another complaint to thesame department within the

original organisation

Contacted a more seniorrepresentative of the original

organisation

Contacted Welsh Government/ AM / MP / Councillor

Contacted a differentdepartment within the original

organisation

Contacted Police

Contacted the Public ServiceOmbudsman for Wales

Other


53 11 22 20 11 15 27 25 28 9 19 12 13 28 25 9 44

52 14 18 20 11 17 24 28 24 10 15 12 15 25 27 10 42

1834%

324%

739%

736%

432%

532%

836%

1036%

731%

336%

641%

435%

424%

1039%

829%

436%

1433%

714%

324%

423%

--

222%

16%

417%

519%

29%

112%

211%

--

531%

311%

517%

114%

615%

36%

--

14%

213%

--

--

314%

12%

311%

16%

19%

--

18%

28%

15%

17%

26%

23%

18%

14%

--

--

--

28%

26%

--

112%

14%

--

--

27%

--

--

24%

12%

--

--

16%

--

17%

--

--

15%

--

18%

--

--

15%

--

--

13%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

37%

--

210%

28%

17%

315%

--

39%

14%

--

212%

--

210%

27%

26%

18%

36%

2243%

860%

635%

738%

652%

739%

1041%

1345%

1041%

658%

423%

765%

637%

936%

1349%

548%

1741%



Analysis..: QPS4. What did you do as a result of the way your complaint was resolved?Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: Thios table only includes those who were unhappy with the way their case was resolved.

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Made another complaint to thesame department within the

original organisation

Contacted a differentdepartment within the original

organisation

Contacted a more seniorrepresentative of the original

organisation

Contacted the Public ServiceOmbudsman for Wales

Contacted Welsh Government/ AM / MP / Councillor

Contacted Police

Other


53 13 23 5 5 7 23 28 49 3

52 14 24 4 4 6 23 27 48 3

1834%

752%

836%

--

--

233%

1043%

829%

1836%

--

23%

18%

13%

--

--

--

15%

12%

24%

--

714%

641%

28%

--

--

--

415%

415%

715%

--

--

--

--

--

--

--

--

--

--

--

36%

--

15%

--

131%

112%

314%

--

37%

--

12%

--

15%

--

--

--

--

14%

12%

--

37%

16%

311%

--

--

--

27%

13%

25%

136%

2243%

320%

938%

4100%

369%

355%

732%

1451%

2041%

264%



Analysis..: QPS5. Have you ever heard of the Public Services Ombudsman for Wales?Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, Respondents

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don’t know

713 125 298 290 200 191 322 327 386 149 225 158 178 374 336 149 564

713 161 242 310 209 233 271 347 366 145 222 162 180 367 343 140 573

34048%

8150%

12250%

13845%

5526%

12152%

16460%

16146%

17949%

8357%

10447%

7747%

7642%

18751%

15345%

7352%

26747%

35750%

8050%

11447%

16353%

14971%

10646%

10137%

17751%

18049%

5940%

11150%

8452%

10055%

17046%

18353%

6647%

29151%

162%

--

73%

93%

42%

52%

62%

93%

72%

32%

63%

21%

53%

103%

72%

11%

153%



Analysis..: QPS5. Have you ever heard of the Public Services Ombudsman for Wales?Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, Respondents

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don’t know

713 216 289 70 70 66 207 502 681 28

713 227 291 74 64 55 195 513 680 29

34048%

8236%

17560%

2635%

3047%

2647%

10956%

23045%

32748%

1345%

35750%

14463%

10837%

4562%

3351%

2748%

8443%

27053%

33850%

1552%

162%

11%

83%

23%

12%

35%

11%

143%

152%

14%



Analysis..: QPS6. How did you learn about the Public Services Ombudsman for Wales?Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Options.. : Analysis OrderedCells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

From the media

Word of mouth (inc. family &friends)

Through work

Internet search

Through an organisation (nocomplaint mentioned)

Always knoAlways knownabout them / general

knowledge

I was directed to theOmbudsman by an

organization I complained to

Leaflet / letter

Other


347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

12236%

1822%

4739%

5741%

1426%

3428%

7345%

6641%

5631%

3441%

3332%

2634%

2837%

6836%

5435%

2231%

10037%

10531%

2835%

3025%

4634%

2035%

5142%

3421%

4528%

6033%

1923%

3231%

3039%

2331%

5127%

5435%

2534%

8030%

319%

1013%

1210%

97%

1018%

1210%

96%

138%

1810%

1214%

99%

56%

68%

2111%

117%

811%

239%

237%

810%

65%

97%

35%

76%

138%

127%

116%

68%

66%

79%

45%

127%

117%

57%

187%

103%

34%

65%

11%

47%

21%

43%

53%

53%

11%

33%

34%

23%

42%

54%

23%

73%

93%

45%

21%

32%

12%

43%

32%

64%

21%

23%

22%

22%

34%

42%

53%

12%

73%

72%

--

33%

43%

12%

22%

43%

11%

64%

11%

33%

11%

23%

42%

32%

12%

62%

21%

--

22%

--

12%

11%

10%

--

21%

--

--

11%

22%

--

22%

11%

21%

51%

11%

21%

21%

--

22%

22%

11%

32%

23%

11%

--

11%

42%

11%

--

52%

268%

810%

119%

75%

24%

65%

1811%

127%

158%

56%

1414%

34%

45%

2010%

74%

79%

207%



Analysis..: QPS6. How did you learn about the Public Services Ombudsman for Wales?Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Options.. : Analysis OrderedCells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

From the media

Word of mouth (inc. family &friends)

Through work

Internet search

Through an organisation (nocomplaint mentioned)

Always knoAlways knownabout them / general

knowledge

I was directed to theOmbudsman by an

organization I complained to

Leaflet / letter

Other


347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

12236%

2126%

7040%

1037%

1033%

1143%

4238%

8035%

11736%

536%

10531%

3442%

4526%

933%

1032%

727%

3532%

7031%

10131%

430%

319%

1013%

158%

28%

414%

--

55%

2611%

299%

218%

237%

22%

1810%

15%

26%

--

76%

167%

237%

--

103%

44%

32%

28%

--

13%

66%

31%

93%

18%

93%

34%

11%

29%

--

27%

22%

63%

82%

18%

72%

--

32%

--

311%

13%

32%

52%

72%

--

21%

11%

11%

--

--

--

11%

11%

21%

--

51%

11%

21%

--

--

15%

11%

31%

51%

--

268%

67%

169%

--

14%

414%

77%

198%

268%

--



Analysis..: QPS7a. Which of these do you think the Public Services Ombudsman for Wales can do? - Investigate complaints they receive about public servicesBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

31091%

7492%

11091%

12691%

4887%

11192%

15092%

14993%

16190%

7793%

9390%

7091%

7092%

17191%

13991%

7299%

23889%

72%

11%

43%

21%

12%

--

63%

32%

42%

11%

32%

23%

11%

42%

32%

--

73%

237%

57%

76%

108%

611%

108%

85%

95%

158%

56%

88%

56%

68%

137%

117%

11%

238%



Analysis..: QPS7a. Which of these do you think the Public Services Ombudsman for Wales can do? - Investigate complaints they receive about public servicesBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

31091%

7591%

16393%

2286%

2789%

2286%

9991%

21091%

29691%

13100%

72%

11%

21%

15%

12%

27%

43%

31%

72%

--

237%

68%

106%

310%

39%

27%

76%

177%

237%

--



Analysis..: QPS7b. Which of these do you think the Public Services Ombudsman for Wales can do? - Act on behalf of people who have a complaint about a public bodyBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

27982%

6986%

9679%

11482%

4683%

9578%

13884%

13383%

14681%

6882%

8380%

6382%

6585%

15181%

12883%

6792%

21279%

257%

45%

87%

1310%

35%

76%

159%

128%

137%

810%

1110%

35%

34%

1910%

74%

34%

238%

3611%

79%

1814%

118%

712%

1916%

106%

1610%

2111%

78%

1010%

1014%

811%

179%

1912%

34%

3312%



Analysis..: QPS7b. Which of these do you think the Public Services Ombudsman for Wales can do? - Act on behalf of people who have a complaint about a public bodyBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

27982%

6174%

14482%

2595%

2790%

2181%

9486%

18380%

26882%

1074%

257%

78%

159%

--

26%

27%

65%

209%

237%

321%

3611%

1518%

169%

15%

14%

312%

98%

2712%

3511%

15%



Analysis..: QPS7c. Which of these do you think the Public Services Ombudsman for Wales can do? - Investigate public bodies even if a complaint hasn’t been madeBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

13740%

2632%

5545%

5640%

1832%

4537%

7345%

7044%

6637%

3845%

3837%

3141%

2939%

7641%

6140%

3244%

10539%

10832%

2531%

3226%

5237%

2647%

3529%

4829%

4327%

6536%

2429%

3735%

2634%

2128%

6133%

4731%

1520%

9435%

9528%

2937%

3529%

3122%

1121%

4134%

4226%

4729%

4827%

2126%

2928%

2026%

2533%

5027%

4529%

2636%

6926%



Analysis..: QPS7c. Which of these do you think the Public Services Ombudsman for Wales can do? - Investigate public bodies even if a complaint hasn’t been madeBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

13740%

2935%

7442%

1556%

1135%

830%

4339%

9441%

13040%

644%

10832%

3036%

5531%

728%

826%

933%

3431%

7432%

10231%

647%

9528%

2429%

4626%

416%

1239%

1037%

3330%

6327%

9429%

19%



Analysis..: QPS7d. Which of these do you think the Public Services Ombudsman for Wales can do? - Support public bodies in developing good practice in complaint handlingBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

26578%

6378%

9175%

11080%

4785%

9477%

12476%

12779%

13877%

6275%

7774%

6584%

6180%

13974%

12682%

6183%

20476%

206%

23%

97%

97%

23%

65%

128%

85%

127%

79%

88%

34%

22%

168%

43%

35%

176%

5616%

1519%

2218%

1913%

712%

2218%

2717%

2616%

3017%

1416%

1918%

912%

1418%

3317%

2315%

912%

4717%



Analysis..: QPS7d. Which of these do you think the Public Services Ombudsman for Wales can do? - Support public bodies in developing good practice in complaint handlingBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

26578%

6680%

13778%

2078%

2480%

1766%

8679%

17877%

25277%

1295%

206%

33%

116%

14%

26%

414%

66%

146%

206%

--

5616%

1417%

2816%

518%

414%

520%

1716%

3817%

5517%

15%



Analysis..: QPS7e. Which of these do you think the Public Services Ombudsman for Wales can do? - Award financial compensation to complainantsBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

13038%

2328%

4537%

6346%

2748%

3831%

6640%

6540%

6637%

2429%

4645%

3343%

2735%

7038%

6039%

2736%

10439%

11333%

3138%

3528%

4734%

2036%

4134%

5232%

5132%

6235%

3542%

2827%

2229%

2736%

6434%

4932%

2635%

8733%

9728%

2733%

4235%

2820%

916%

4235%

4628%

4528%

5229%

2429%

2928%

2127%

2229%

5329%

4328%

2128%

7629%



Analysis..: QPS7e. Which of these do you think the Public Services Ombudsman for Wales can do? - Award financial compensation to complainantsBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

13038%

3846%

5833%

1660%

1033%

933%

4440%

8738%

12638%

536%

11333%

1923%

6838%

521%

1342%

934%

2826%

8437%

10833%

539%

9728%

2631%

5029%

519%

825%

933%

3834%

5926%

9329%

325%



Analysis..: QPS8a. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - By postBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

27581%

6783%

9881%

11080%

4175%

9780%

13784%

13483%

14179%

7590%

8178%

6281%

5775%

15683%

12078%

6589%

21079%

4814%

1317%

1613%

1914%

714%

1815%

2214%

2113%

2715%

79%

1716%

1216%

1215%

2413%

2415%

57%

4316%

175%

--

86%

97%

712%

65%

43%

64%

116%

11%

66%

34%

79%

74%

106%

34%

155%



Analysis..: QPS8a. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - By postBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

27581%

7085%

13778%

1974%

2375%

2598%

9385%

18279%

26782%

862%

4814%

67%

3118%

417%

621%

12%

109%

3716%

4313%

538%

175%

68%

74%

29%

14%

--

76%

104%

175%

--



Analysis..: QPS8b. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - Electronically (by email or via theOmbudsman’s website)

Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

29988%

7593%

10486%

12087%

5091%

11696%

13381%

14087%

15989%

7894%

9389%

6483%

6484%

17191%

12884%

6690%

23488%

319%

67%

1210%

1310%

46%

54%

2314%

1711%

148%

56%

66%

1215%

911%

116%

2013%

68%

2610%

103%

--

54%

43%

23%

--

85%

32%

74%

11%

54%

12%

34%

53%

43%

23%

83%



Analysis..: QPS8b. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - Electronically (by email or via theOmbudsman’s website)

Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

29988%

7389%

15287%

2491%

2994%

2284%

9587%

20388%

28687%

13100%

319%

56%

1911%

29%

12%

414%

1110%

209%

3110%

--

103%

45%

42%

--

14%

12%

33%

73%

103%

--



Analysis..: QPS8c. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - Verbally (by phone or in person)Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

26377%

5873%

9275%

11382%

4174%

9477%

12878%

12779%

13676%

6174%

7976%

6179%

6281%

14075%

12280%

5879%

20577%

5917%

2025%

2218%

1712%

1120%

2521%

2314%

2616%

3319%

1619%

1817%

1418%

1115%

3418%

2517%

1216%

4818%

185%

23%

86%

96%

46%

22%

138%

85%

106%

67%

77%

23%

34%

137%

54%

35%

156%



Analysis..: QPS8c. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - Verbally (by phone or in person)Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

26377%

6680%

13074%

2595%

1964%

2389%

9183%

17275%

25378%

967%

5917%

1214%

3520%

13%

1136%

12%

1715%

4118%

5517%

433%

185%

56%

116%

12%

--

29%

22%

177%

186%

--



Analysis..: QPS8d. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - In British Sign LanguageBreak..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Yes

No

Don't know

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

15445%

3544%

5747%

6245%

2850%

6352%

6339%

7346%

8045%

3542%

4947%

4254%

2837%

8445%

7046%

3953%

11543%

10130%

2936%

2319%

4935%

1731%

3125%

5433%

4126%

6034%

2328%

3129%

2025%

2836%

5429%

4731%

1622%

8532%

8525%

1620%

4134%

2820%

1120%

2823%

4729%

4629%

3922%

2429%

2524%

1621%

2027%

4926%

3624%

1825%

6725%



Analysis..: QPS8d. Do you think you would be able to make a complaint to the Public Services Ombudsman for Wales in the following ways...? - In British Sign LanguageBreak..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Yes

No

Don't know

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

15445%

4454%

6839%

1452%

1445%

1454%

4743%

10746%

14845%

541%

10130%

1316%

6738%

520%

1032%

624%

3027%

7031%

9629%

538%

8525%

2531%

4023%

727%

724%

622%

3229%

5323%

8325%

321%



Analysis..: QPS9a. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “I have confidence in the work ofthe Ombudsman”


Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

7823%

2126%

2621%

3122%

712%

3227%

3823%

3522%

4324%

1821%

1918%

2330%

1823%

3720%

4127%

1419%

6424%

16047%

3847%

5444%

6850%

2647%

5747%

7747%

8050%

8045%

4858%

4846%

3141%

3242%

9752%

6341%

4055%

12045%

247%

34%

119%

107%

58%

55%

149%

138%

126%

45%

77%

79%

68%

116%

138%

57%

197%

113%

34%

43%

43%

--

22%

96%

95%

21%

23%

44%

34%

23%

63%

53%

11%

114%

6720%

1519%

2723%

2518%

1833%

2420%

2515%

2515%

4324%

1113%

2625%

1317%

1824%

3619%

3120%

1419%

5420%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

23770%

5873%

8065%

9972%

3359%

8974%

11671%

11571%

12268%

6679%

6765%

5571%

4965%

13371%

10468%

5474%

18469%

3610%

78%

1512%

1410%

58%

86%

2314%

2113%

148%

78%

1110%

1012%

911%

179%

1812%

68%

3011%



Analysis..: QPS9a. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “I have confidence in the work ofthe Ombudsman”


Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

7823%

1923%

4325%

--

414%

1142%

2926%

4821%

7122%

648%

16047%

4150%

7945%

1559%

1756%

829%

4440%

11550%

15447%

647%

247%

67%

74%

623%

311%

29%

1312%

115%

247%

--

113%

--

95%

15%

12%

13%

77%

42%

113%

--

6720%

1619%

3822%

313%

517%

518%

1614%

5122%

6620%

15%

--

--

--

--

--

--

--

--

--

--

23770%

6073%

12270%

1559%

2170%

1871%

7367%

16371%

22569%

1295%

3610%

67%

159%

728%

413%

312%

2019%

157%

3611%

--



Analysis..: QPS9b. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “The Ombudsman is impartial”Break..... : c26:c9:c2:c3:c5Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

10932%

3138%

3932%

3928%

1324%

3932%

5634%

4730%

6134%

3542%

2625%

2330%

2432%

6133%

4731%

1926%

8934%

16047%

3341%

5848%

6850%

2851%

5344%

7948%

8351%

7743%

3845%

5754%

3241%

3445%

9450%

6643%

4866%

11242%

196%

46%

54%

97%

23%

108%

74%

106%

105%

34%

44%

56%

710%

74%

128%

23%

176%

113%

11%

33%

75%

12%

32%

74%

74%

42%

22%

55%

34%

12%

74%

43%

11%

104%

4112%

1113%

1613%

1511%

1119%

1613%

159%

149%

2715%

67%

1211%

1519%

912%

189%

2415%

34%

3814%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

26979%

6480%

9780%

10778%

4275%

9376%

13582%

13081%

13877%

7387%

8380%

5571%

5877%

15683%

11374%

6792%

20275%

309%

67%

97%

1612%

36%

1311%

149%

1610%

148%

56%

99%

810%

911%

147%

1611%

34%

2710%



Analysis..: QPS9b. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “The Ombudsman is impartial”Break..... : c12:c11:c31Filter.......: All RespondentsWeight... : WT1(w100)Cells....... : Counts, Break %, RespondentsText........: This table only includes those aware of the Public Services Ombudsman for Wales

Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

10932%

2935%

5632%

310%

1034%

1141%

3936%

6930%

10332%

643%

16047%

4049%

7945%

1662%

1447%

1040%

4440%

11550%

15447%

649%

196%

34%

84%

414%

39%

27%

109%

94%

196%

--

113%

11%

64%

29%

12%

13%

66%

52%

113%

--

4112%

911%

2615%

15%

27%

310%

1010%

3113%

4012%

18%

--

--

--

--

--

--

--

--

--

--

26979%

6984%

13577%

1972%

2581%

2180%

8376%

18580%

25779%

1292%

309%

45%

148%

623%

412%

29%

1615%

146%

309%

--



Analysis..: QPS9c. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “I feel I could approach theOmbudsman if I needed to”


Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

15646%

5164%

4537%

6043%

2851%

5344%

7546%

7446%

8346%

4351%

4341%

3241%

3952%

8646%

7146%

3143%

12547%

14342%

2429%

6150%

5943%

2036%

5344%

7043%

6641%

7843%

3441%

4644%

3444%

3039%

8043%

6442%

3650%

10740%

185%

34%

65%

86%

36%

65%

85%

149%

42%

33%

66%

68%

34%

95%

96%

23%

166%

72%

--

32%

43%

--

11%

63%

43%

21%

11%

32%

22%

12%

42%

32%

11%

62%

165%

33%

76%

65%

46%

87%

53%

42%

127%

33%

66%

45%

34%

95%

75%

23%

145%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

30088%

7593%

10687%

11986%

4887%

10688%

14589%

13987%

16190%

7792%

8985%

6585%

6991%

16588%

13488%

6893%

23287%

247%

34%

97%

129%

36%

76%

148%

1811%

64%

45%

98%

810%

45%

137%

128%

34%

228%



Analysis..: QPS9c. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “I feel I could approach theOmbudsman if I needed to”


Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

15646%

4150%

7945%

1143%

1549%

1037%

4642%

11048%

14645%

1074%

14342%

3239%

7442%

1038%

1549%

1348%

4844%

9541%

14043%

326%

185%

67%

85%

310%

--

15%

66%

125%

185%

--

72%

--

42%

15%

12%

13%

55%

21%

72%

--

165%

34%

105%

15%

--

27%

44%

125%

165%

--

--

--

--

--

--

--

--

--

--

--

30088%

7389%

15488%

2181%

3098%

2286%

9486%

20589%

28688%

13100%

247%

67%

127%

415%

12%

27%

1110%

136%

247%

--



Analysis..: QPS9d. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “I don’t know much about whatthey do”


Total

Base

Unweighted

Weighted

Region

NorthWales

Mid & SWWales


Age 2

16-34 35-54 55+

Gender

Male Female

Social grade


Welsh speaker

Yes No

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 62 157 128 51 100 196 156 191 88 106 77 76 194 153 81 266

340 81 122 138 55 121 164 161 179 83 104 77 76 187 153 73 267

6419%

1721%

2521%

2216%

1425%

2420%

2616%

2516%

3922%

1215%

2322%

1418%

1520%

3519%

2919%

1115%

5320%

14944%

4050%

4940%

6144%

2341%

5041%

7647%

7144%

7844%

3846%

4443%

3444%

3343%

8344%

6743%

3851%

11242%

7522%

1619%

2622%

3324%

1120%

2823%

3622%

4427%

3117%

2327%

1716%

1824%

1722%

4021%

3523%

1419%

6123%

4012%

810%

1613%

1511%

47%

1411%

2213%

1811%

2212%

810%

1615%

810%

810%

2413%

1510%

812%

3112%

134%

--

54%

85%

46%

54%

42%

32%

105%

22%

44%

34%

45%

63%

75%

22%

114%

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

--

21363%

5770%

7461%

8260%

3666%

7461%

10263%

9660%

11765%

5061%

6765%

4762%

4863%

11763%

9662%

4967%

16461%

11534%

2430%

4335%

4835%

1528%

4234%

5835%

6238%

5329%

3137%

3332%

2634%

2432%

6434%

5133%

2331%

9234%



Analysis..: QPS9d. To what extent do you agree or disagree with the following statements about the Public Services Ombudsman for Wales? - “I don’t know much about whatthey do”


Total

Base

Unweighted

Weighted

Marital status



separated Widowed


Yes No

Ethnicity

White BME

Agree strongly

Agree slightly

Disagree slightly

Disagree strongly

Don’t know

AGREE

DISAGREE

347 77 178 25 35 32 115 231 332 14

340 82 175 26 30 26 109 230 327 13

6419%

1416%

3118%

29%

1240%

520%

1312%

5122%

6018%

431%

14944%

3441%

7744%

1248%

1342%

1349%

5147%

9843%

14444%

536%

7522%

2429%

3922%

622%

27%

416%

2523%

5022%

7423%

110%

4012%

67%

2213%

622%

311%

312%

1413%

2411%

3711%

324%

134%

56%

74%

--

--

13%

65%

73%

134%

--

--

--

--

--

--

--

--

--

--

--

21363%

4758%

10862%

1556%

2582%

1869%

6459%

14965%

20462%

967%

11534%

3036%

6135%

1144%

518%

728%

4036%

7432%

11034%

433%

.

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wales omnibus · the omnibus sample is designed to be representative of the adult population...

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