Waleed hussein shaker cv update 2015

Download Waleed hussein shaker cv update 2015

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1. Waleed Hussein Shaker Director Of Rooms PERSONAL STATMENT I am a self-motivated with a positive approach and the ability to lead and motivate others whilst delivering effective business results, I aim to reach a level of professionalism in my job that supports my career development. In addition, I am eager to learn and know more in and out of my field. CAREER HISTORY: EXPERIENCE 11/2011 till Present Time Fairmont Heliopolis & Towers Hotel: 593 Room Director of Rooms Responsible to lead and direct the diverse Guest Services teams in the daily operation of the Hotel. Interact with guests and colleagues on a daily basis and provide courteous and efficient service. Overseen on the following: Front office, Royal services, PBX, Business Center, Hospitality Department(FPC, Guest Relations, Night, and Mangers) , Guest Services(Concierge, Bell Desk, airport office, Limo, Parking), Housekeeping, uniform ,and Health club. Implement system improvements and administrative effectiveness to ensure a customer focused and solution oriented service is offered to customers at all times. Overall budget approval authority for rooms division departments, and to ensure that the highest level of efficiency and guest satisfaction will be achieved whilst maximizing rooms and other related revenue. Attends operations briefing and highlights important points from the daily arrival list, occupancy forecast, causes for variance in reservations forecast and previous days occupancy against forecast. 2. Disseminates information received from other department heads during the operations briefing. Attends P&L meetings. Checks P&L for variances on the following and establishes reason for variance: Highlights observations in service areas for further improvement. Resolves conflicts and/or problems existing in the department. Obtains employee feedback on operational matters as well as other matters affecting their employment with the Hotel. Prepares annual budget and CAPEX for the department. Ensures effective and efficient implementation of policies and procedures. Analyzes the room nights for trends, in comparison with the latest reports. Analyzes figures for reservations on hand to determine whether projections are too high or too low; Uses pick up occupancy report as guide to determine a more accurate forecast; Reviews events which might affect an increase in certain segments; implements agreed strategies. Prepares rationale for strategies and submits to the General Manager/VP for approval; Projects expenses for the next 3 months. Ensures that the staff adhere to the rules and regulations of the Hotel Regularly walks around the Lobby to establish rapport with guests. Enhances customer service quality to differentiate us from our competitors. Acts on guest concerns immediately Encourages front liners to be proactive when it comes to customer needs. Ensures that all staff are aware of guidelines governing complaints handling Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution. Oversees and ensures proper maintenance of equipment in the area of assignment. Adhere to the Company's Procedures and rules. 05/2010 till 11/2011 Fairmont Heliopolis & Towers Hotel: 588 Room Director of Front Office operation Responsible to lead and direct the diverse Guest Services teams in the daily operation of the Hotel. Overseen on the following: Front office, Royal services, PBX, Business Center, Manager on Duty, Guest services (Concierge, airport office, Parking), Housekeeping. 3. 03/2007 till 05/2010 11/2003 till 03/2007 1 2 / 2 0 0 2 . t i l l 1 1 / 2 0 0 3 4 / 2 0 0 2 . t i l l 1 2 / 2 0 0 2 1/99 till 4/2002 01/03/1997 Till 01/12/1998 Front Office Manager (Fairmont Heliopolis & Towers: 588 Room) -Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guest stay. Act as a manager on duty on occasion and respond to emergency codes. Sheraton Heliopolis Hotel, Towers & Casino: 588 Room Assistant Guest Service Manager -To ensure a smooth and efficient operation and co-ordination of the various departments within the front office, ensuring optimum profitability and guest satisfaction, and adhering to the standards of service required by the hotel in accordance with the company and hotel policies, procedures and objectives. Night Manager - In full charge of the Hotel during the night shift. - Replacing the entire head department during the night. Duty Manager - Handles & executes any assignment delegated by General Manager. - To handle all problems related to guests in coordination with other Departments. Sheraton Heliopolis Hotel, Towers & Casino: 588 Room Shift Leader & Credit Coordinator (Front Office) - Handling & Coordinating International Conferences Summit. - Achieving Sheraton level of Excellence to ensure smooth and efficient service. - Link between the Front Office & the Accounting Department (receivable account, income account & credit account) - Handling Night reports (paid occ, average room rate & Revpar). -------------------------------------------------------- Le Meridian Heliopolis: 285 Room Front office cashier Front Office Clerk , Operator Clerk 4. ACHIVEMENT: Fairmont Heliopolis & Tower Cairo: -Certificate of Leader of the Month for February, 2014 -Certificate of Achievement in recognition of the successful completion of Our Fairmont leadership promise 08, September, 2012-2013. -Certificate of Achievement in demonstrating the skills in Interaction Management 25, 26 november2012. -Online Recognition Training 6 of September, 2012. Certificate of Achievement in Understanding Financial statements 27-30 June, 2011 -Certificate of Achievement in recognition of successful participation and completion of effective situational leadership 23, 24 of June 2010 Certificate of completion the skills for Heart saver CPR & AED Course 24 November 2010 23 November 2012 -Certificate of leader of the Month may year 2010 -Certificate of leader of the year 2010 -Certificate in participation through Gallup Consulting on FSI (Fairmont Selection Interviews) for the entire Hotel positions (Front & back of the house, managers, Kitchen),2008 -Certificate of DDI (Development Dimensions International) for successfully demonstrating the skills and competencies in Interaction Management,2008 -Certificate of Appreciation from the united States Central command for the outstanding Achievement and support to Bright star 2007 during their accommodation, in the Arab Republic of Egypt. Sheraton Heliopolis Hotel, Towers & Casino 5. -Certificate of Achievements Excellence Thanks Letter From Mr. Samy Al Zoghbi Vice President- Sheraton Hotels (Middle East-Africa India) (Employee of The Year 2000) Achieving Service Excellence (Employee of Month November 2000) Thanks letter for the Excellence performance for handling & participating Arab conference summit Nov. 2000 Thanks letter for the professional and efficient manner with our guests March 2000. Thanks letter for promoting in pushing up sales Oct. 1999 Le Meridian Heliopolis - Regional Certificate as Employee of month July 98. ------------------------------------------ Sheraton Heliopolis Hotel, Towers & Casino Handling, Participating, coordinating the International & local Summit (arrivals, departure & payments methods between presidency, embassies, & delegations and Sheraton Heliopolis) G 77 (International Conference) G 15 (International Conference) G 8 (Islamic Conference) First Lady Summit Arab Summit COMMESA Conference - African Child Forum summit ------------------------------------------------- TRAINING: Training in Yield Management System (Profit maximization) Training in Night Audit Income Account receivable Credit Duty Manager. Handling Client complaints. Perfect check in and checkout standards Train The Trainer. Fairmont Selection Interview. Effective Situational Leadership workshop Fairmont Leader Promise Training Foodservice Management: Menu Planning and Marketing, and 6. COMPUTER SKILLS: Merchandising Strategies. Microsoft Word and Excel 2007 Opera Hotel System (International Hotels System). Fidelio 6.20(International Hotels System). EDUCATION 1992-1996 Bachelor of Commerce (Ain Shams University) Grade= Good Language PERSONAL Details: Arabic Mother Tongue (spoken & written) English (spoken & written) French (fair) Date of Birth: 29 August 1973 Place of Birth : Cairo, Egypt Nationality: Egyptian Gender: Male Marital Status: Married Military Service: Full Exempted Email: waleed.shaker@fairmont.com Mobile number :01007493477 / 01026600780 REFERENCES Available on request.