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PERSONAL DETAILS:

Name Waleed Abdul Ghani abdul Azim

Date of Birth 3rd February 1978

Nationality Egyptian

Religion Muslim

Marital status Married

Contact Address Tel +2 01006581560 //// Saudi Arabia Cell : 00966534994070

ricofox1@hotmail.com

Education Bachelor of guidance degree, English section, faculty of

tourism & hotels – Helwan University in Cairo 1999

Secondary School Certificate, Manarat School, Abha city

Saudi Arabia

Languages Skills

Languages Speak Read Write Understand

English Excellent Excellent Excellent Excellent

Spanish Fair Fair Fair Fair

English Language course in AUC. 1996

English conversation course, communication skills 1997

Spanish language course in Spanish culture center in Cairo 1996-1999

Computer Skills Windows course, institute of pre studies and development. 1999

Windows, Microsoft office, internet researches, front office

systems (tropica, hogatex. Login touch, libica, horizon, Fidelio,

opera )

Leader ship skills I am a self-driven, accountable, team players, with dynamic

personality , I have the ability to learn new concepts, ideas &

running system swiftly, high motivated & self Disciplined, having

the ability to coordinate people efficiently

Career Objective

A full-time position in a service industry organization where I can demonstrate my technical and

communicational skills, contribute to motivate others in working environment, interested in a

challenging career & personal growth that would enable me to contribute to the organization by

utilizing my professional experience and skills

2

Experiences:

2016 up to now: Cluster Sales Manager , Makkah Grand Coral Hotel – Al Basma Coral Resort Jeddah

Swiss Belcourt Riyadh-Celick Palace hotel –Turkey , Under Swiss bel -Hotels )

- Outlines and administers weekly sales call plan to ensure time and resources are maximized to

complete as many qualified calls as possible, while balancing administrative duties as well as site

inspections.

- Acquiring contracts & new client from (Saudi Arabia, Qatar, Bahrain and Kuwait) & Provides timely

feedback to senior management regarding performance.

- Provides timely, accurate, competitive pricing on all completed prospect applications submitted for

pricing and approval, while striving to maintain maximum profit margin.

- Attendance at rate strategy meetings and regularly scheduled Sales Departmental meetings and group

business meetings.

- Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.

- Controls expenses to meet budget guidelines.

- Maintains contact with all clients in the market area to ensure high levels of client satisfaction

- Dealing with OTAs - Social media Marketing –Managing all on line sites

2014 -2016: Senior Sales Manager, Pyramids Park resort – Cairo, Formerly. IHG – Inter Continental

- Provide Quick and timely responses, immediate communication to the Hotel, develop professional long

term business relationships.

- Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market

intelligence

- Assists Director of Sales & Marketing to recruit and retain Sales Colleagues

- Participates in sales calls with members of sales team to acquire new business.

- Executes and supports the operational aspects of business booked, generating proposal, Corporate Rate

Application letter , writing contract, customer correspondence).

- Supports hotels service and relationship strategy, driving customer loyalty by delivering service

excellence throughout each customer experience.

- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of

the hotels.

- Accompany sales team on sales calls to potential clients to assist in development of the account and to

access the effectiveness and sales skills of the sales person.

- Builds and strengthens relationships with existing and new customers to enable future bookings.

Activities include sales calls, entertainment, FAM trips & trade shows.

- Acquiring and developing new business accounts and preparing sales proposals for clients.

2013 - 2014: Senior Sales Manager , Le Printemps hotels- Heliopolis – Cairo

- Responsible for Corporate and Travel Agent Room Sales for the hotel.

- Clear understanding of the hotels business strategies then set goals and to determine action plans to

meet those goals.

- Update action plans and financial objectives quarterly.

- Identify new markets and business opportunities and increase sales.

- Represent Hotels in various events and exhibition.

- Implements all sales action plans related to the market areas as outlined in the marketing plan.

- Conducts daily sales calls and arrange site inspection trips to the hotel by corporate clients.

2012 – 2013 Sales Manager at dream land sports club.

- Designing and promoting activities to meet customer demand and generate revenue; - Advertising and promoting the club to increase usage, which may include commissioning and

considering market research;

- Maintaining high levels of customer care, with a particular focus on avoiding loss of existing users.

- Recruiting, training and supervising Sales team.

- Preparing and checking budgets and generating income;

- Using advanced management information (e.g. footfall, popularity of classes by hour) to improve

provision and timetables and cope with fluctuations in demand; - Preparing monthly & weekly reports and for The club owners & senior management

2009 – 2011 Regional Sales Manager , Egyptian INT. Co. for trade and supplies. Hotels tableware.

- Responsible for meeting the sales targets of the organization through effective planning and budgeting

- Mapping potential customers and generate leads .

- Make the product popular amongst the consumers. ( Hotels & Restaurants )

- Maintaining and improving relationships with the client

- Ensure sales team is delivering desired results. Track their performances. Make sure each one is living up to the expectations of the company .

2005 - 2009

Regional Sales Manager at a New Property under National Co. for tourism, SYAHYA. in Riyadh K.S.A. The

property contained 132 rooms and suits, 5 Restaurants, Banquet hall, Meeting & conference room, 166 shops &

markets.

2002 - 2005

Front Office Manager at National Co. for Tourism , SYAHYA. Saudi Arabia at airport hotel in Aseer area.

It contains 60 Motel rooms, 20 Villas, 2 Restaurants, Health club, Swimming-pool, 2 football playground, 2

tennis court, bowling alley.

2001 - 2002

Front Office Manager at National Co.for tourism, SYAHYA , Saudi Arabia

at el soda resort. The Ideal and best tourism resort in Saudi Arabia. In the southern area. Over sea level with

2500 feet. It contains 78 Villas, 2 Restaurants, Health club, Swimming-pool, Cable car, Luna-park with 17

rides and games & several recreational activities

2000 - 2001

Reception supervisor at National Co. for tourism SYAHYA , Saudi Arabia

At New Abha Resort & Hotel. And promoted as assistant front office manager in Abha palace hotel (5 stars).

Under rosewood hotels The complex contains 51 hotel rooms, 96 Apartments, 18 Executive Apartments, 85

Villas, 8 Royal Villas, 3 Restaurant, Shopping mall, Health club, Swimming-pool, Cable car, Luna-park with

27 rides and 5 stars hotel.

1998 up to Dec. 1999

Worked in Kuwait food Co. (Americana), United Arab Emirates .As KFC restaurant manager, then promoted

as assistant training manager in Abu Dhabi city.

Professional Experience:

- Exceeds personal sales goals as well as segment goals on a monthly, quarterly and yearly basis

- Solicits business through action plan preparation and execution

- Responsible for achievement of objectives, as outlined in the market team’s action plans

- Identifies prospective customers and establishes revenue goals for existing key accounts and key

prospects within their specific market segment

- Contracts room nights and reviews team member’s contracts, considering the number of rooms,

average rate and total revenue objectives of the hotel

- Oversees ongoing communication for market between property and the global sales network

- Maintains positive relationships with all guests, vendors, colleagues and global sales network

- Ensures delivery of expected guest service through follow up and coordination with other hotel

departments - Manages referral response system and tracking of definite business - both inbound and

outbound

- Prepares weekly, monthly, quarterly, and annual reports as required

- Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market

intelligence

- Involved in setting individual room revenue and/or room night goals

- Assists with development and/implementation of annual budget and marketing plan

- Improves communication through attendance at weekly revenue management, rate strategy meetings

and regularly scheduled Sales Departmental meetings

Courses:

- Train Of Trainer (ToT) (Cairo Unv.)

- Human Resource Management (HRM) (Cairo Unv.)

- Strategic Management (Cairo Unv.)

- Communication Skills. (American Chamber)

- Management Skills Introduction. (American Chamber)

- Interviewing Skills. (American Chamber)

- Customer Service. (American Chamber)

- Problem solving through productive thinking. (American Chamber)

- Stress Management. (American Chamber)

- Building Relationships. (American Chamber)

- Time Management. (Knowledge Academy)

- Negotiation & Communication Skills. (Knowledge Academy)

- Advanced Presentation Skills. (Knowledge Academy)

- Emotional Intelligence. (Knowledge Academy)

- Leadership & Team Building. (British American Academy)

- Advanced Supervisory Skills. (British American Academy)

- Coaching & Counseling Course. (British American Academy)

-Front office and art of reception

- Presentation Skills. (Americana) Abu Dhabi

- Basic Selling Skills Courses. (Americana) Abu Dhabi

-APM Americana performance management Abu Dhabi

-Restaurants management course ( Americana ) Abu Dhabi