waiting line management of eastern bank ltd. dhanmondi branch
TRANSCRIPT
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Waiting Line Management of EBL Dhanmondi Branch
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Waiting Line Management
NO. of Channels Arrival Rate Service Rate
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Importance of Waiting Line Management
Minimizing Cost
Customer Satisfaction
Smooth Service
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Importance of Waiting Line Management
Minimizing Cost
Customer Satisfaction
Smooth Service
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Importance of Waiting Line Management
Minimizing Cost
Customer Satisfaction
Smooth Service
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Timing of the Study
June 2015
14
11 Am – 12PM
2 PM – 3 PM
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Information
Number of Channels: 4
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Deposit and Withdrawals
Account Holders
11 AM – 12 PMArrival 26Service 32
2 PM – 3 PMArrival 15Service 18
11 AM – 12 PMArrival 36Service 40
2 PM – 3 PMArrival 25Service 30
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Salary Tk. 28000
Per Hour Tk. 160
TK. 126Opportunity Cost
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Evaluation: Deposit and Withdrawals
Deposit and Withdrawals
11 AM – 12 PMArrival 26
Service 16 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 4.7816THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1839THE TOTAL COST PER TIME PERIOD Tk. 922.48
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Improvement: Deposit and Withdrawals
Deposit and Withdrawals
11 AM – 12 PMArrival 26
Service16 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.9599THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0754THE TOTAL COST PER TIME PERIOD Tk. 726.95
No. of Channels: 3
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Improvement: Deposit and Withdrawals
Deposit and Withdrawals
11 AM – 12 PMArrival 26
Service16 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.6900THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0650THE TOTAL COST PER TIME PERIOD Tk. 852.94
No. of Channels: 4
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2 3 4Number of Channels
Cost 922.48 726.95 852.94
Deposit and Withdrawals 11 AM – 12 PM
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Evaluation: Deposit and Withdrawals
Deposit and Withdrawals
2 PM – 3 PMArrival 15
Service Per Channel 9
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 5.4545THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.3636
THE TOTAL COST PER TIME PERIOD Tk. 1,007.27
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Improvement: Deposit and Withdrawals
Deposit and Withdrawals
2 PM – 3 PMArrival 15
Service9 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.0414THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1361THE TOTAL COST PER TIME PERIOD Tk. 737.21
No. of Channels: 3
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Improvement: Deposit and Withdrawals
Deposit and Withdrawals
2 PM – 3 PMArrival 15
Service 9 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.7399THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1160THE TOTAL COST PER TIME PERIOD Tk. 859.22
No. of Channels: 4
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2 3 4Number of Channels
Cost 1,007.27 737.21 859.22
Deposit and Withdrawals 2 PM – 3 PM
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Evaluation: Account Holders
Account Holders
11 AM – 12 PMArrival 36
Service 20 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 9.4737THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.2632
THE TOTAL COST PER TIME PERIOD Tk. 1,513.68
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Improvement: Account Holders
Deposit and Withdrawals
11 AM – 12 PMArrival 36
Service 20 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.3321THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0648THE TOTAL COST PER TIME PERIOD Tk. 773.85
No. of Channels: 3
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Improvement: Account Holders
Deposit and Withdrawals
11 AM – 12 PMArrival 36
Service 20 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.9052THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0529THE TOTAL COST PER TIME PERIOD Tk. 880.05
No. of Channels: 4
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2 3 4Number of Channels
Cost 1,513.68 7 773.85 880.05
Account Holders 11 AM – 12 PM
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Evaluation: Account Holders
Account Holders
2 PM – 3 PMArrival 25
Service 15 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 5.4545THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.2182
THE TOTAL COST PER TIME PERIOD Tk. 1,007.27
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Improvement: Account Holders
Deposit and Withdrawals
2 PM – 3 PMArrival 25
Service 15 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.0414THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0817THE TOTAL COST PER TIME PERIOD Tk. 737.21
No. of Channels: 3
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Improvement: Account Holders
Deposit and Withdrawals
2 PM – 3 PMArrival 25
Service 15 Per Channel
THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.7399THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0696THE TOTAL COST PER TIME PERIOD Tk. 859.22
No. of Channels: 4
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2 3 4Number of Channels
Cost 1,007.27 7 737.21 859.22
Account Holders 2 PM – 3 PM
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Let’s Sum it Up
Deposit and Withdrawals
Amount Saved Each Month Tk. 40990
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Let’s Sum it Up
Account Holders
Amount Saved Each Month Tk. 88894.1
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Total Amount Saved TK. 129884 Each Month
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Thank YOU