vw pom session1 - new.ppt

8/11/2019 VW POM session1 - new.ppt

1/74

2006 Prentice Hall, Inc. 1 1

OperationsManagementChapter 1 Operations and Productiit!

2006 Prentice Hall, Inc.


2/74


NGUYN DANH NGUYN, PHDNGUYN DANH NGUYN, PHDDivision of Industrial ManagementDivision of Industrial ManagementScool of !conomics and ManagamentScool of !conomics and ManagamentHanoi Universit" of #ecnolog"Hanoi Universit" of #ecnolog"

" $acelor of Industrial Heat and %efregiration !ngineering,$acelor of Industrial Heat and %efregiration !ngineering,

HU#, &''(HU#, &''(" M$A ) AI#, #ailand, &''*M$A ) AI#, #ailand, &''*" PD ) +a"ama Universit", -a.an, /001PD ) +a"ama Universit", -a.an, /001" 2ield %esearc3 Management, Production and +.eration2ield %esearc3 Management, Production and +.eration

Management, 4ualit" Management, Service Management,Management, 4ualit" Management, Service Management,

H%M, and +rgani5ational $eavior6H%M, and +rgani5ational $eavior6" #rainer for AI#78, SA8, #o"ota, 2ord, 8ietnam Airlines6#rainer for AI#78, SA8, #o"ota, 2ord, 8ietnam Airlines6


3/74


#!9##!9#:ecture notes:ecture notes

Norman Gaiter and Greg 2ra5ier, Production andNorman Gaiter and Greg 2ra5ier, Production and+.erations Management, sevent edition, Sout;+.erations Management, sevent edition, Sout;

7ases and su..lementar" reading materials7ases and su..lementar" reading materials" %eference =oos%eference =oos

Scmenner %6


4/74


8I!#NAM!S! #!9#8I!#NAM!S! #!9#

" 4un lB Sn Cut ) #S6 Ngu"En 8Fn Ngin, N4un lB Sn Cut ) #S6 Ngu"En 8Fn Ngin, NCut =n Ji Kc 4uLc gia H ni, /00&6Cut =n Ji Kc 4uLc gia H ni, /00&6

" 4un tr Sn Cut v tOc ngi. ) #S6Qng Min4un tr Sn Cut v tOc ngi. ) #S6Qng Min#rang, N Cut =n #Lng R, /00(6#rang, N Cut =n #Lng R, /00(6

" 4un tr Sn Cut v Dc v ; #S6 Tng t #an4un tr Sn Cut v Dc v ; #S6 Tng t #anPVng, N Cut =n #Lng R ) /00(PVng, N Cut =n #Lng R ) /00(

" GiOo trWn 4un tr Sn Cut v #Oc ngi. ) #S6GiOo trWn 4un tr Sn Cut v #Oc ngi. ) #S6#rVng on #X 7Z =iRn[ ) N Cut =n :ao#rVng on #X 7Z =iRn[ ) N Cut =n :ao\ng 9] i ) /00>\ng 9] i ) /00>


5/74


+utline+utline


6/74


+utline ; 7ontinued+utline ; 7ontinued

#e Heritage +f +.erations#e Heritage +f +.erationsManagementManagement

+.erations In #e Service Sector+.erations In #e Service Sector Differences $et@een Goods AndDifferences $et@een Goods AndServicesServices

Gro@t +f ServicesGro@t +f Services

Service Pa"Service Pa"

!Cciting Ne@ #rends In +.erations!Cciting Ne@ #rends In +.erationsManagementManagement


7/74 2006 Prentice Hall, Inc. 1 7

+utline ; 7ontinued+utline ; 7ontinued

#e Productivit" 7allenge#e Productivit" 7allenge Productivit" MeasurementProductivit" Measurement

Productivit" 8aria=lesProductivit" 8aria=les Productivit" And #e Service SectorProductivit" And #e Service Sector

!tics And Social %es.onsi=ilit"!tics And Social %es.onsi=ilit"



:earning +=_ectives:earning +=_ectives



+rgani5ing to Produce+rgani5ing to Produce

Goods and ServicesGoods and Services !ssential functions3!ssential functions3

Mareting ) generates demandMareting ) generates demand

Productionò.erations ) createsProductionò.erations ) createste .roductte .roduct

2inanceàccounting ) tracs o@2inanceàccounting ) tracs o@

@ell te organi5ation is doing, .a"s@ell te organi5ation is doing, .a"s=ills, collects te mone"=ills, collects te mone"



+rgani5ational 7arts+rgani5ational 7arts

+.erations#eller

Sceduling7ec 7learing7ollection#ransaction

.rocessing

2acilitiesdesign`la"out8ault o.erationsMaintenanceSecurit"

2inanceInvestments

Securit"%eal estate

Accounting

Auditing

Mareting:oans

7ommercial Industrial 2inancial Personal

Mortgage

#rust De.artment

7ommercial $an

Figure 1.1(A)Figure 1.1(A)




+.erationsGround su..orte?ui.mentMaintenanceGround +.erations 2acilit" maintenance 7atering

2ligt +.erations 7re@ sceduling 2l"ing 7ommunications Dis.atcingManagement science

2inance`accounting

Accounting Pa"a=les %eceiva=les General :edger2inance 7as control

International eCcange

Airline

Figure 1.1(B)Figure 1.1(B)

Mareting#rafficadministration %eservations Scedules #ariffs .ricing[Sales

Advertising



MaretingSales.romotionAdvertising

SalesMaretresearc


+.erations2acilities 7onstruction maintenanceProduction and inventor" control

Sceduling materials control4ualit" assurance and controlSu..l";cain managementManufacturing #ooling fa=rication assem=l"Design

Product develo.ment and design Detailed .roduct s.ecificationsIndustrial engineering !fficient use of macines, s.ace,

and .ersonnel

Process anal"sis Develo.ment and installation of .roduction tools and e?ui.ment

2inance`accountingDis=ursements`credits

%eceiva=les Pa"a=les General ledger2unds Management Mone" maret International

eCcange7a.ital re?uirements Stoc issue $ond issue

and recall

Manufacturing

Figure 1.1(C)Figure 1.1(C)



+.tions for Increasing+.tions for Increasing7ontri=ution7ontri=ution

SalesSales $100,000$100,000 $150,000$150,000 $100,000$100,000 $100,000$100,000

Cos o! "oo#sCos o! "oo#s 80,00080,000 120,000120,000 80,00080,000 64,00064,000

"ross argi%"ross argi% 20,00020,000 30,00030,000 20,00020,000 36,00036,000

Fi%a%&e CossFi%a%&e Coss 6,0006,000 6,0006,000 3,0003,000 6,0006,000Su'oalSu'oal 14,00014,000 24,00024,000 17,00017,000 30,00030,000

aes a 25*aes a 25* 3,5003,500 6,0006,000 4,2504,250 7,5007,500

Co%ri'uio%Co%ri'uio% $ 10,500$ 10,500 $ 18,000$ 18,000 $ 12,750$ 12,750 $ 22,500$ 22,500

Fi%a%&e+Fi%a%&e+arei%garei%g A&&ou%i%gA&&ou%i%g --

-io%-io% -io%-io% -io%-io%

/%&rease/%&rease e#u&ee#u&e e#u&ee#u&e

SalesSales Fi%a%&eFi%a%&e ro#u&io%ro#u&io%Curre%Curre% ee%ue 50*ee%ue 50* Coss 50*Coss 50* Coss 20*Coss 20*



#en 7ritical Decisions#en 7ritical Decisions

#en Decision Areas#en Decision Areas

Service and .roduct designService and .roduct design 4ualit" management4ualit" management Process and ca.acit" designProcess and ca.acit" design :ocation:ocation :a"out design:a"out design Human resources, _o= designHuman resources, _o= design Su..l";cain managementSu..l";cain management Inventor" managementInventor" management

ScedulingSceduling MaintenanceMaintenance


19/74


#e 7ritical Decisions#e 7ritical Decisions

Service and .roduct designService and .roduct design


20/74



Process and ca.acit" designProcess and ca.acit" design


21/74



:a"out design:a"out design Ho@ sould @e arrange te facilit"Ho@ sould @e arrange te facilit"

and material flo@ând material flo@^

Ho@ large must te facilit" =e to meetHo@ large must te facilit" =e to meetour .lanôur .lan^

Human resources and _o= designHuman resources and _o= design Ho@ do @e .rovide a reasona=le @orHo@ do @e .rovide a reasona=le @or

environmentênvironment^ Ho@ muc can @e eC.ect ourHo@ muc can @e eC.ect our

em.lo"ees to .roduceêm.lo"ees to .roduce^

a'le 1.2 (&o%.)a'le 1.2 (&o%.)


22/74



Su..l";cain managementSu..l";cain management Sould @e mae or =u" tis com.onent^Sould @e mae or =u" tis com.onent^


23/74



Intermediate and sortIntermediate and sort))termtermscedulingsceduling Are @e =etter off ee.ing .eo.le onAre @e =etter off ee.ing .eo.le on

te .a"roll during slo@do@ns^te .a"roll during slo@do@ns^


24/74



25/74



26/74


Significant !vents in +MSignificant !vents in +M

Figure 1.3Figure 1.3


27/74


#e Heritage of +M#e Heritage of +M

Division of la=or Adam Smit &**>Division of la=or Adam Smit &**>7arles $a==age &b1/[7arles $a==age &b1/[

Standardi5ed .arts [Gantt carts Gantt &'&>[

Motion stud" 2ran and :illian Gil=retMotion stud" 2ran and :illian Gil=ret&'//[&'//[

4ualit" control Se@art &'/( Deming4ualit" control Se@art &'/( Deming&'10[&'10[


28/74


#e Heritage of +M#e Heritage of +M

7om.uter Atanasoff &'b[7om.uter Atanasoff &'b[

7PM`P!%# DuPont &'1*[7PM`P!%# DuPont &'1*[

Material re?uirements .lanning +rlic"Material re?uirements .lanning +rlic"

&'>0[&'>0[ 7om.uter aided design 7AD &'*0[7om.uter aided design 7AD &'*0[

2leCi=le manufacturing s"stem 2MS &'*1[2leCi=le manufacturing s"stem 2MS &'*1[

$aldrige 4ualit" A@ards &'b0[$aldrige 4ualit" A@ards &'b0[ 7om.uter integrated manufacturing &''0[7om.uter integrated manufacturing &''0[

Glo=ali5ation &''/[Glo=ali5ation &''/[

Internet &''1[Internet &''1[


29/74


!li 1 died &b/1$orn &*>1 died &b/1

In &*'b, received governmentIn &*'b, received government

contract to mae &0,000 musetscontract to mae &0,000 musets So@ed tat macine tools couldSo@ed tat macine tools could

mae standardi5ed .arts to eCactmae standardi5ed .arts to eCact

s.ecificationss.ecificationsMuset .arts could =e used in an"Muset .arts could =e used in an"

musetmuset


30/74


2rederic died &'&1$orn &b1> died &'&1

no@n as fater of scientificno@n as fater of scientific

managementmanagement In &bb&, as cief engineer forIn &bb&, as cief engineer for

Midvale Steel, studied o@ tassMidvale Steel, studied o@ tass

@ere done@ere done$egan first motion and time studies$egan first motion and time studies

7reated efficienc" .rinci.les7reated efficienc" .rinci.les


31/74


32/74


33/74


$orn &b> died &'(*$orn &b> died &'(* In &'0, created 2ord MotorIn &'0, created 2ord Motor

7om.an"7om.an"

In &'&, first used moving assem=l"In &'&, first used moving assem=l"line to mae Model #line to mae Model #Unfinised .roduct moved ="Unfinised .roduct moved ="

conve"or .ast @or stationconve"or .ast @or station Paid @orers ver" @ell for &'&&Paid @orers ver" @ell for &'&&

k1`da"h[k1`da"h[

Henr" 2ordHenr" 2ord


34/74



35/74


7ontri=utions 2rom7ontri=utions 2rom

Human factorsHuman factors

Industrial engineeringIndustrial engineering

Management scienceManagement science$iological science$iological science

P"sical sciencesP"sical sciences Information scienceInformation science


36/74


Ne@ 7allenges in +MNe@ 7allenges in +M

Glo=al focusGlo=al focus

-ust;in;time-ust;in;time

Su..l" cainSu..l" cain.artnering.artnering

%a.id .roduct%a.id .roductdevelo.ment,develo.ment,alliancesalliances

MassMasscustomi5ationcustomi5ation

!m.o@[email protected]"ees, teamsem.lo"ees, teams

#o#o2rom2rom :ocal or national focus:ocal or national focus

$atc si.ments$atc si.ments

:o@ =id .urcasing:o@ =id .urcasing

:engt" .roduct:engt" .roductdevelo.mentdevelo.ment

Standard .roductsStandard .roducts

-o= s.eciali5ation-o= s.eciali5ation


37/74


7aracteristics of Goods7aracteristics of Goods

#angi=le .roduct#angi=le .roduct

7onsistent .roduct7onsistent .roductdefinitiondefinition

Production usuall"Production usuall"se.arate fromse.arate fromconsum.tionconsum.tion

7an =e inventoried7an =e inventoried :o@ customer:o@ customer

interactioninteraction


38/74


7aracteristics of Service7aracteristics of Service

Intangi=le .roductIntangi=le .roduct Produced andProduced and

consumed at same timeconsumed at same time

+ften uni?ue+ften uni?ue Hig customerHig customer

interactioninteraction

Inconsistent .roductInconsistent .roductdefinitiondefinition

+ften no@ledge;=ased+ften no@ledge;=ased

2re?uentl" dis.ersed2re?uentl" dis.ersed


39/74


Industr" and Services asIndustr" and Services as

Percentage of GDPPercentage of GDPManufacturingManufacturing ServiceService

Australia

Australia

7anada

7anada

7ina

7ina

75ec%e.

75ec%e.

2rance

2rance

German"

German"

Hongong

Hongong

-a.an

-a.an

MeCico

MeCico

%

ussian2ed

%ussian2ed

SoutAfrica

SoutAfrica

S.ain

S.ain

UU

USUS

'0'0

b0b0

*0*0

>0>0 1010

(0(0

00

/0/0

&0&0 00


40/74


Goods 8ersus ServicesGoods 8ersus Services

a'le 1.3a'le 1.3

7an =e resold7an =e resold

7an =e inventoried7an =e inventoried

Some as.ects of ?ualit"Some as.ects of ?ualit"

measura=lemeasura=leSelling is distinct fromSelling is distinct from.roduction.roduction

Product is trans.orta=leProduct is trans.orta=le

Site of facilit" im.ortant for costSite of facilit" im.ortant for cost

+ften eas" to automate+ften eas" to automate

%evenue generated .rimaril"%evenue generated .rimaril"from tangi=le .roductfrom tangi=le .roduct

Attri=utes of GoodsAttri=utes of Goods

#angi=le Product[#angi=le Product[

Attri=utes of ServicesAttri=utes of Services

Intangi=le Product[Intangi=le Product[

%eselling unusual%eselling unusual

Difficult to inventor"Difficult to inventor"

4ualit" difficult to measure4ualit" difficult to measure

Selling is .art of serviceSelling is .art of service

Provider, not .roduct, isProvider, not .roduct, isoften trans.orta=leoften trans.orta=le

Site of facilit" im.ortant forSite of facilit" im.ortant forcustomer contactcustomer contact

+ften difficult to automate+ften difficult to automate

%evenue generated .rimaril"%evenue generated .rimaril"from te intangi=le servicefrom te intangi=le service


41/74


42/74


+rgani5ations in !ac Sector+rgani5ations in !ac Sector

Service SectorService Sector !Cam.le!Cam.le of all of all-o=s-o=s

ProfessionalProfessionalServices,Services,!ducation,!ducation,:egal, Medical:egal, Medical

Notre Dame Universit",Notre Dame Universit",San Diego oo, ArnoldSan Diego oo, ArnoldPalmer Hos.italPalmer Hos.ital

25.525.5

#rade retail,#rade retail,@olesale[@olesale[


43/74



Service SectorService Sector !Cam.le!Cam.le of all of all

-o=s-o=s

$usiness and$usiness and%e.air Services%e.air Services

Snelling and Snelling,Snelling and Snelling,, HiltonHotels,


44/74



ManufacturingManufacturingSectorSector !Cam.le!Cam.le of all of all-o=s-o=s

GeneralGeneral General !lectric, 2ord,General !lectric, 2ord,U6S6 Steel, IntelU6S6 Steel, Intel

13.313.3

7onstruction7onstruction $ectel, McDermott$ectel, McDermott 7.17.1

AgricultureAgriculture ing %ancing %anc 2.52.5

MiningMining Homestae MiningHomestae Mining 0.40.4

SectorSector Percent of all _o=sPercent of all _o=s

ServiceService 76.7*76.7*

ManufacturingManufacturing 23.3*23.3*

a'le 1.4a'le 1.4


45/74


ServicesServices

Manufacturing

Manufacturing

Develo.ment of teDevelo.ment of teService !conom"Service !conom"

Figure 1.5 (A)Figure 1.5 (A)

AgricultureAgriculture

&00&00

'0'0

b0b0

*0*0

>0>0

1010

(0(0

00

/0/0

&0&0

00

&b00&b00 &b10&b10 &'00&'00 &'10&'10 /000/000


46/74



Figure 1.5 (B)Figure 1.5 (B)

00 )

/1/1 )

/0/0 )

&1&1 )

&0&0 )

11 )

00 )

&'10&'10 &'*0&'*0 &''0&''0 /0&0/0&0

) &10&10

) &/1&/1

) &00&00

) *1*1

) 1010

) /1/1

) 00!m

.lo"mentYmillions[

!m

.lo"mentYmillions[

IndeC3

IndeC31997

51

00

1997

51

00Manufacturing

em.lo"ment

Industrial.roduction

!stimate


47/74



Figure 1.5 (C)Figure 1.5 (C)

United States

7anada

2ranceItal"

$ritain

-a.an


48/74


Ne@ #rends in +MNe@ #rends in +M

:ocal or:ocal ornationalnationalfocusfocus

:o@;cost, relia=le:o@;cost, relia=le@orld@ide communication@orld@ide communicationand trans.ortationand trans.ortationnet@orsnet@ors

Glo=al focusGlo=al focus

$atc large[$atc large[si.mentssi.ments Sort .roduct life c"clesSort .roduct life c"clesand cost of ca.ital .utand cost of ca.ital .ut.ressure on reducing.ressure on reducinginventor"inventor"

-ust;in;time-ust;in;timesi.mentssi.ments

:o@;=id:o@;=id.urcasing.urcasing

4ualit" em.asis re?uires4ualit" em.asis re?uirestat su..liers =e engagedtat su..liers =e engaged

in .roduct im.rovementin .roduct im.rovement

Su..l";Su..l";caincain

.artners,.artners,!nter.rise!nter.rise%esource%esourcePlanning,Planning,e;commercee;commerce


PastPast 7auses7auses 2uture2uture


49/74



:engt":engt".roduct.roductdevelo.mentdevelo.ment

Sorter life c"cles,Sorter life c"cles,Internet, ra.id internationalInternet, ra.id internationalcommunication, com.uter;communication, com.uter;aided design, andaided design, andinternational colla=orationinternational colla=oration

%a.id .roduct%a.id .roductdevelo.ment,develo.ment,alliances,alliances,colla=orativecolla=orativedesignsdesigns

Standardi5edStandardi5ed.roducts.roducts

Affluence and @orld@ideAffluence and @orld@idemarets increasingl"marets increasingl"fleCi=le .roductionfleCi=le .roduction.rocesses.rocesses

MassMasscustomi5ationcustomi5ation@it added@it addedem.asis onem.asis on?ualit"?ualit"

-o=-o=s.eciali5ations.eciali5ation

7anging socioculture7anging socioculturemilinium increasingl" amilinium increasingl" ano@ledge and informationno@ledge and informationsociet"societ"

!m.o@[email protected]"ees,em.lo"ees,teams, andteams, andleanlean.roduction.roduction




50/74



:o@;cost:o@;costfocusfocus

!nvironmental issues, IS+!nvironmental issues, IS+&(000, increasing dis.osal&(000, increasing dis.osalcostscosts

!nvironmentall"!nvironmentall"sensitivesensitive.roduction,.roduction,greengreenmanufacturing,manufacturing,

rec"cledrec"cledmaterials,materials,remanufacturingremanufacturing




51/74


Productivit" 7allengeProductivit" 7allenge

Productivit" is te ratio of out.uts goodsProductivit" is te ratio of out.uts goodsand services[ divided =" te in.utsand services[ divided =" te in.uts

resources suc as la=or and ca.ital[resources suc as la=or and ca.ital[

#e o=_ective is to im.rove tis#e o=_ective is to im.rove tismeasure of efficienc"measure of efficienc"

Im.ortant NotehProduction is a measure of out.ut

onl" and not a measure of efficienc"


52/74


2eed=ac2eed=ac loo.loo.

+ut.uts+ut.uts

Goodsand

services

ProcessesProcesses

#e U6S6 economic s"stemtransforms in.uts to out.uts

at a=out an annual 2.5*increase in .roductivit" .er

"ear6 #e .roductivit"increase is te result of a

miC of ca.ital (38*of 2.5*),la=or (10*of 2.5*), and

management (52*of 2.5*)6

#e !conomic S"stem#e !conomic S"stem

In.utsIn.uts

:a=or,ca.ital,

management



53/74


Increasing Productivit" )Increasing Productivit" )#e :A Motor Pool#e :A Motor Pool

$efore3$efore3 7ost7ost $120$120million annuall"million annuall" 21,00021,000veiclesveicles

30*30*of teof te 900900tras trucs @ere in re.airtras trucs @ere in re.air 11*11*of .olice cars @ere in re.airof .olice cars @ere in re.air

Actions3Actions3 7reated team assignments7reated team assignments

Assigned .aring .laces for trucsAssigned .aring .laces for trucs

#ires ceced and trucs em.tied eac nigt#ires ceced and trucs em.tied eac nigt Standard customer .icu.s esta=lisedStandard customer .icu.s esta=lised 7om.uteri5ed fleet management7om.uteri5ed fleet management Mecanics moved to nigt siftMecanics moved to nigt sift


54/74


55/74


Measure of .rocess im.rovementMeasure of .rocess im.rovement

%e.resents out.ut relative to in.ut%e.resents out.ut relative to in.ut

+nl" troug .roductivit"+nl" troug .roductivit"increases can our standard of livingincreases can our standard of livingim.roveim.rove

Productivit"Productivit"

Productivit" Productivit" Units .roducedUnits .roduced

In.ut usedIn.ut used


56/74


Productivit" 7alculationsProductivit" 7alculations

Productivit" Productivit" Units .roducedUnits .roduced:a=or;ours used:a=or;ours used

44units`la=or;ourunits`la=or;our1,0001,000250250

:a=or Productivit":a=or Productivit"


57/74


Multi;2actor Productivit"Multi;2actor Productivit"

+ut.ut+ut.ut

:a=or p Material p !nerg":a=or p Material p !nerg"p 7a.ital p Miscellaneousp 7a.ital p Miscellaneous

Productivit" Productivit"

Also no@n as total factor .roductivit"Also no@n as total factor .roductivit"

+ut.ut and in.uts are often eC.ressed+ut.ut and in.uts are often eC.ressedin dollarsin dollars


58/74


7ollins #itle Productivit"7ollins #itle Productivit"

Staff ofStaff of 44@ors@ors 88 rs`da"rs`da" 88titles`da"titles`da"Pa"roll cost Pa"roll cost $640$640`da"`da" +veread +veread $400$400`da"`da"

+ld S"stem3+ld S"stem3

+ld la=or+ld la=or

.roductivit".roductivit"

88titles`da"titles`da"

3232la=or;rsla=or;rs


59/74



Staff ofStaff of 44@ors@ors 88rs`da"rs`da" 88titles`da"titles`da"Pa"roll cost Pa"roll cost $640$640`da"`da" +veread +veread $400$400`da"`da"




+ld la=or+ld la=or

.roductivit".roductivit" .25.25titles`la=or;rtitles`la=or;r


60/74



Staff ofStaff of 44@ors@ors 88 rs`da"rs`da" 88titles`da"titles`da"Pa"roll cost Pa"roll cost $640$640`da"`da" +veread +veread $400$400`da"`da"


1414titles`da"titles`da" +veread +veread $800$800`da"`da"Ne@ S"stem3Ne@ S"stem3



+ld la=or+ld la=or


Ne@ la=orNe@ la=or


6/1 titles`la=or;r 6/1 titles`la=or;r




61/74








+ld la=or+ld la=or

.roductivit".roductivit" .25.25titles`la=or;rtitles`la=or;r

1414 titles`da"titles`da"


Ne@ la=orNe@ la=or.roductivit".roductivit" .4375.4375titles`la=or;rtitles`la=or;r


62/74






+ld multifactor+ld multifactor



$640 400$640 400


63/74







$640 400$640 400


.roductivit".roductivit" .0077.0077titles`dollartitles`dollar


64/74







$640 400$640 400



Ne@ multifactorNe@ multifactor


.0077.0077titles`dollartitles`dollar


$640 800$640 800


65/74







$640 400$640 400


$640 800$640 800



Ne@ multifactorNe@ multifactor





66/74


Measurement Pro=lemsMeasurement Pro=lems

4ualit"4ualit"ma" cange @ile tema" cange @ile te?uantit" of in.uts and out.uts?uantit" of in.uts and out.uts

remains constantremains constant !Cternal elements!Cternal elementsma" cause anma" cause an

increase or decrease inincrease or decrease in.roductivit".roductivit"

Precise unitsPrecise unitsof measure ma" =eof measure ma" =elacinglacing


67/74


Productivit" 8aria=lesProductivit" 8aria=les

:a=or:a=or; contri=utes a=out; contri=utes a=out 10*10*ofofte annual increasete annual increase

7a.ital7a.ital; contri=utes a=out; contri=utes a=out 32*32*of te annual increaseof te annual increase

ManagementManagement; contri=utes a=out; contri=utes a=out

52*52*of te annual increaseof te annual increase


68/74


69/74


:a=or Sills:a=or Sills

A=out alf of te &*;"ear;olds in te US cannotA=out alf of te &*;"ear;olds in te US cannotcorrectl" ans@er ?uestions of tis t".ecorrectl" ans@er ?uestions of tis t".e


I t t d P d ti it


70/74


Investment and Productivit"Investment and Productivit"in Selected Nationsin Selected Nations

USUS UU

7anada7anada

Ital"Ital"

$elgium$elgium

2rance2rance

NeterlandsNeterlands

-a.an-a.an

&0&0

bb

>>

((

//

00

Percentincreaseinmfg

.roductivit"

Percentincreaseinmfg

.roductivit"

Percentage investmentPercentage investment

&0&0 &1&1 /0/0 /1/1 00 11


71/74


72/74


Productivit" at #aco $ellProductivit" at #aco $ell

Im.rovements3Im.rovements3 %evised te menu%evised te menu Designed meals for eas" .re.arationDesigned meals for eas" .re.aration

Sifted some .re.aration to su..liersSifted some .re.aration to su..liers !fficient la"out and automation!fficient la"out and automation #raining and em.lo"ee em.o@erment#raining and em.lo"ee em.o@erment


73/74


Productivit" at #aco $ellProductivit" at #aco $ell

Im.rovements3Im.rovements3 %evised te menu%evised te menu Designed meals for eas" .re.arationDesigned meals for eas" .re.aration

Sifted some .re.aration to su..liersSifted some .re.aration to su..liers !fficient la"out and automation!fficient la"out and automation #raining and em.lo"ee em.o@erment#raining and em.lo"ee em.o@erment

%esults3

Pre.aration time cut to 8secondsManagement s.an of control

increased from 5to 30 In;store la=or cut =" 15ours`da" Stores andle t@ice te volume @it

alf te la=or 2ast;food lo@;cost leader


74/74

!tics and Social %es.onsi=ilit"!tics and Social %es.onsi=ilit"

7allenges facing7allenges facingo.erations managers3o.erations managers3

Develo.ing safe ?ualit" .roductsDevelo.ing safe ?ualit" .roducts

Maintaining a clean environmentMaintaining a clean environment

Providing a safe @or.laceProviding a safe @or.lace

Honoring communit" commitmentsHonoring communit" commitments

vw pom session1 - new.ppt

Documents