Intake Workers and Guides

Volunteer Training

PROJECT HOMELESS CONNECT 2013

Presented & Created by:Laura Fontaine-HolbrookPHC Co-Chair

Intake and Guide Volunteering

Connection is a PROCESS….Not just an EVENT

1Intake

2Guide 3Connect

4Provide

Intake….. Listening

A Face, A Name, A Story, …..You can lend an Ear

1

Guide….. Lead

For Others to CHANGE…..The Leader needs to CHANGE

2

Connect….. Solutions

Let’s Give Help for Solutions….Not Just another Connection to another Service

3

Provide….. Hope

Hope , Encouragement, Personal Engagement…..Making a Difference

4

Intake….. Listening

A Face, A Name, A Story, …..You can lend an Ear

1

Please look at your sample Intake Form along with TOP THREE NEEDS SHEET these are very important parts of your job for the day of your event. Please do not hesitate to ask any questions….

Intakes- Completed for Statistical informationTo help establish TOP THREE NEEDS for the Event

Getting Started with completing Intakes

Keys

to C

onne

ction

Too much information?How do you know if you are doing your Intakes successfully and helping get the participants what they need? Listen!

Focus on CAUSES of Homelessness or ALMOST Homelessness

Let’s play Connect the Dots. Now that the Intake Workers having completed the grueling process of paperwork, the Guides are up. It’s about Team work and the participants for the event will make that happen easily.

Connect the Dots

Guide….. Lead

For Others to CHANGE…..The Leader needs to CHANGE

2

Never underestimate your ability to make someone else’s life better

EVEN IF YOU NEVER KNOW IT

Remember that the INTAKE Volunteers listened to their stories and were able to narrow down their NEEDS Based on what was MOST IMPORTANT for them TODAY if there is time, them MAY be able to go to a few other areas that are on their list to gather support and services

May seem difficult to steer participants to only their TOP THREE CHOICES 1st…. However this is in their best interestThis allows for them to make it through to their main priorities

Top Three Choices

Make each Participant’s Experience PERSONAL that is what Project CONNECT is ALL about

Staying on track

.

Connect….. Solutions

Let’s Give Help for Solutions….Not Just another Connection to another Service

3

Provide….. Hope

Hope , Encouragement, Personal Engagement…..Making a Difference

4

? Questions!

View the presentation on the PHC Website go to www.phcstark.org

Please help us still gatherVolunteersAgencies OrganizationsDonations

Spread the Message!

www.phcstark.orgprojectphcstarkcounty@gmail.com330-284-8619