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    VOLUNTEER ORIENTATION & RE-ORIENTATION

    2017

    My signature on this form acknowledges that I have read, understand & agree to adhere to all policies and procedures outlined within, including HIPAA and the Mount Sinai Code of Conduct.

    _______________________________________ ________________

    Name Date

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    WELCOME

    We welcome you as a volunteer at Mount Sinai Medical Center. You are now part of our proud tradition. Throughout the years volunteers have donated thousands of hours to Mount Sinai Medical Center. They befriend the lonely, the bereaved, and comforted the helpless. They have done clerical work, manned desks, served coffee and snacks to patients and pushed wheelchairs and book carts. Now, you have made the same time-honored commitment to helping others. The board of trustees and the administration of Mount Sinai Medical Center wish to thank you for your consideration. We feel certain that in return you will find fulfillment and new friends as you join hands with other loyal members of our Mount Sinai volunteers.

    THE BENEFITS OF BECOMING A VOLUNTEER We are pleased that you have chosen to become a volunteer at Mount Sinai Medical Center. Volunteers have been a traditional part of Mount Sinai’s history since its early years. These volunteers have chosen to devote their time and expertise to helping patients and assisting staff members. As a volunteer, you are a member of the Mount Sinai family, and entitled to the following benefits.

    • Vouchered meals for volunteers who work a minimum of 4 hours a day • Free parking • Free seasonal and H1N1 flu vaccinations • Free annual tuberculosis testing • Pharmacy discount • Training and on-going in-service • Recognition and awards for services rendered

    Aside from these benefits, when you or a member of your family is a patient or in need of medical services, notify the Volunteer Services Office so that we may keep in touch or be of assistance to you. However, the most important benefit is intangible. It is the personal satisfaction volunteers receive from their work with patients, families and staff and the warm bond of friendship that is formed among the volunteers and personnel.

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    GENERAL INFORMATION

    More than seventy areas of the medical center receive supplementary assistance from the volunteers. The goal of both the staff and the volunteers is to provide the patient with quality care and comfort. Our volunteers range in age from 14-year-old teenagers to 90+ year-old retired men and women who bring to their assignments experience, skills and their desire to help others. The manager of Volunteer Services tries to match the volunteer to the job so that the greatest degree of mutual satisfaction is achieved.

    Mount Sinai’s Board of Trustees and the Administration express their appreciation of your service through an annual awards ceremony. In order to document the hours you work and receive full credit for them, it is your responsibility to sign in.

    PLEASE REMEMBER:

    ✓ TO TURN OFF YOUR CELL PHONE OR PUT ON SILENT. ✓ DO NOT USE CELL PHONES WHILE IN PUBLIC AREAS . ✓ USE OF EARPHONES IS NOT PERMITTED WHILE ON DUTY. ✓ STUDENTS UNDER THE AGE OF 18 ARE NOT PERMITTED TO WORK ON THE WEEKENDS WHEN THE

    VOLUNTEER OFFICE IS CLOSED.

    As a volunteer, you must agree to the following:

    • Assignment: Devote at least four hours one day a week for a minimum of 75 hours.

    • Verification of hours, including letter of recommendation, is given for 75 hours and above ONLY.

    • Identification Badge: Bring a photo ID to secure an identification badge.

    • Background Check: Agree to a criminal background check.

    • Orientation & Re-Orientation: As a new volunteer of Mount Sinai Medical Center, you are required to read and sign an orientation package designed to acquaint you with our medical center, policies, benefits and safety regulations. Orientation will also be reviewed during your interview.

    You will be given a re-orientation package annually to keep you up to date regarding new procedures, policies, regulations and changes within the medical center. These changes will also be posted in the volunteer office.

    • Tuberculosis Test: For the protection of our patients, staff and volunteers, it is required that all

    volunteers receive an annual tuberculosis test. New volunteers that have not received a tuberculosis test within the past six months will be required to take the test.

    • Seasonal Influenza vaccine: For the protection of our patients, staff and volunteers, it is a

    requirement that all volunteers receive an annual influenza vaccination. You may receive the flu vaccine free of charge in the Employee Health Office during influenza season. Please provide written proof if received from another source, (your doctor’s office, Walgreens, etc.).

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    If you choose to decline the flu shot, you will be required to sign a refusal form available in the volunteer office. If you are assigned to patient care, you will also be required to wear a mask while on duty during influenza season.

    • Permission: Volunteers between the ages of 14 and 17 must submit parental permission to

    volunteer.

    • Communications: Problems concerning your assignment, vacations or absences or situations which you observe that may involve staff are to be reported to the manager of Volunteer Services.

    • Sign-in-Procedure: It is mandatory that you sign in upon arrival and sign out before leaving so that your presence may be verified as well as documented at any time during your tour of duty. Community service letters will NOT be given without this documentation.

    • Violation of the guidelines of any specific service is grounds for transfer from the area. It is also the prerogative of the Manager of Volunteer Services to transfer a volunteer no longer able to carry out the prescribed duties of a specific area. Weekend and evening volunteers, please keep the Volunteer Office up to date with your hours. Make sure your sign-in sheets are submitted to the volunteer office by the end of each month.

    • Parking: Volunteers will be assigned parking in the employee parking garage.

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    GUIDELINES FOR VOLUNTEERS

    Confidentiality: Certain relationships are, by law, confidential, and information about them may not be disclosed. Among these are the patient and doctor/medical facility. It is not just immoral and unethical to disclose information concerning patients, but it is also illegal. Any breach of a patient's inviolate right to privacy is cause for dismissal.

    The medical center keeps confidential information on patients, employees and volunteers. This includes names, addresses, insurance, wages and salaries, employment history, diagnoses and other tests.

    Access to this information is on a “need to know” basis. Anyone who has access to confidential information of any nature is expected to maintain the confidentiality of that information.

    Tips & Gifts: Soliciting tips or gifts for services to patients/visitors is not permitted. Volunteers may not solicit patients or visitors for any cause, private employment arrangements or distribute any literature to them on behalf of any cause or organization at any time. Tips and gifts offered by patients/visitors to volunteers should be courteously declined. a patient or visitor wants to contribute merchandise or monies to Mount Sinai, direct him/her to the Foundation.

    Dress Code: When reporting for duty you are expected to be clean, neat with well groomed hair and nails. Excessive use of perfume, cosmetics and jewelry is to be avoided. Clothing is to be clean, odor-free, wrinkle free and professional.

    Uniform: PROFESSIONAL ATTIRE - NO JEANS, SHORTS, SHORT SKIRTS OR OPEN-TOE SHOES.

    I.D. Badge: Identification badges must be worn visible and at shoulder height at all times. Emblem: Sewn on left sleeve of uniform. Women: Pink volunteer uniform must be worn over white top and white slacks or skirt. Men: White volunteer uniform worn with dark colored pants. Teens: Girls – navy blue vest worn over white top and long white pants or skirt (below

    knee). Boys – navy blue vest worn over white top and dark pants. Cologne & Please avoid highly scented perfume or cologne. Jewelry: Minimal amount of jewelry -follow the rule: two is too many. Leave of Absence: Volunteers who are absent for a period of more than six weeks are subject to reassignment by the manager of Volunteer Services.

    No Solicitation: Solicitation is prohibited by the rules of the medical center without prior written approval of medical center administration.

    Don’t: 1. give a patient anything to eat or drink unless authorized by a nurse or physician; 2. discuss anything about a patient with anyone; 3. push a patient in a gurney or a patient with an I.V. drip; 4. assist a patient in or out of a bed, wheelchair or automobile. 5. accept tips or gifts for services.

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    Media Policy: All stories for the media must be submitted to and coordinated by the Public Relations Department of the medical center. No volunteer or member of a volunteer's family should