volker buscher - director|global digital business leader, arup

Digital MasterplanningFMP Event, Cambridge

6th October 2016

[email protected] | @vbuscherDirector | Global Digital Business Leader 1

Digital Masterplanning

[email protected] | @vbuscherDirector | Global Digital Business Leader

The Rise of Digital Masterplanning

District / City

Estate / PortfolioBuilding


6th October 2016


District / City Scale

Building / BlockScale


6th October 2016


The Workplace

Infrastructure as a Service?

USB C Version 3.1

Power over Ethernet

DC Power Infrastructure

Facilities Management


6th October 2016


AEC Industry productivity is declining globally

Design Management

BIM

GIS

Parametric Design

Supply Chain

Managment


6th October 2016


Portfolio Management

• Improving the leasing process• Customer Relationship Management• Optimising sqft for strategic letting accounts• ...

HOW Process - Data - SystemsWHY - Outcomes


6th October 2016



Level(s) of Ambition

More Advanced

Technology for “one” outcome.

“Combinatorial Thinking”

Ref “2nd Machine Age”

CityEstate / PortfolioBuilding

Technology is purchased by departments within its core requirements.

(and we need some silos = organisation)

R

Ren

t Acc

ount

ing

Back-office internal operations

Front-office tenant facing

Mob

ilit

y

Hea

lth a

nd W

ell B

eing

Cus

tom

er R

elat

ions

hips

Role of technology

Com

mun

ity

serv

ices

Est

atae

Pla

nnin

g

Gen

eral

Finance

Tenant & Occupier

Relationships

Website

Portfolio Dashboarding

Asset Management

Mar

ktin

g&

PR

Movement &Occupancy


6th October 2016


Technology is purchased by departments within its core requirements.

(and we need some silos = organisation)

R

Ren

t Acc

ount

ing

Back-office internal operations

Front-office tenant facing

Mob

ilit

y

Hea

lth

and

Wel

l Bei

ng

Cus

tom

er R

elat

ions

hips

Role of technology

Com

mun

ity

serv

ices

Est

atae

Pla

nnin

g

Gen

eral

Mar

ktin

g&

PR

OccupancyManagement

Businessdata analytics

Portfolio data

architecture

Technology

BMS

Metering

SecurityConnectivity

RentAccounting


6th October 2016


Technology &Reference Architecture

Building Estate Management Connectivity

Business and Information Systems

IRS

Smart Metering

Cloud, Data & Insight

Technology &Reference Architecture


6th October 2016


Ecosystem…

• My Control –My Money

• In Partnership – Our Money

• Support

City of Boston

BRA

MBTA

MIT

Harvard BU

Massport

MCCA

MONUMUber

GE

PwC

W/S Development

BCG

Vertex

Pharma

ZipCar

AV WEF

Local Sense Lab

Public Body

Private

Academic

Non-profit

ICTBudget

Money Capital / OpexBudgets


6th October 2016


Ecosystem Investments

(smart nation)

ICTBudget

NewDigital budgets

Money

(Capex & Opex)

Capital / OpexBudgets

Leadership

Leadership

Info Strategy

Systems & Technology Strategy

Communication with stakeholders

PurchasingGeneral admin

Financial management

Infrastructure development planning

Applications architecture planning

Programme management

Strategy Planning Administration

HRProcurement

Project Management

Management of suppliers

SLA reporting and application of penalties

Coordination of services across contractors

Business unit liaison

Monitoring of SLA targets and corrective action

Availability management

Capacity management

Service managementContract managementProject Management

Applications mgmt

Platform mgmt

Infrastructure mgmt

Service Desk operation

Incident mgmt

Problem mgmt

Maintenance of applications platform and infrastructure

Release mgmt

Configuration mgmt

Change mgmt

Requirements, Design, Build & Test

Operation Maintenance Support Development


6th October 2016


Soft and Hard Capabilities

Our Approach

Building Campus Portfolio

RunBusiness as Usual

(tech as infrastructure,Meets basic requirements Catalogue)

Grow(tech to deliver performance

improvement and potentially end user experience)

Transform(tech as strategic differentiator with explicit financial gains, potential to change asset value, utilisation, core part of ops and experience design)


6th October 2016


Brand & Asset Value

Experience

Operations

Future Proofing & Planning

WHY(focus on outcomes)

Vision and Leadership

Organisation, Technology & Money

Execution

HOW(focus on execution)


6th October 2016



[email protected] | @vbuscherDirector | Global Digital Business Leader