vol s&p - benefits and quotes @ convestival 2013

Volunteering Systems and Processes Programme

Just 30% of staff feel they have a reasonable workload

If just one hour could be saved per week across 300

properties this would equate to 15,600 hours per year

available for other work


“It all sounds amazing! The four things you intend to implement would make such a difference to my workload and would mean that we could share information across the property, rather than all the knowledge being with me, saving me time sharing the rotas, contact details etc. with other duty managers..”

Property Administrator


23% of people who contact the Trust to get involved as a volunteer do not continue with their application due to lack of information and poor response

times from the Trust


“The whole recruitment system is lengthy and clunky. We should be able to have someone start with us within two weeks of getting in touch”

Operations Manager


At 75% of properties over half of the staff team are involved in

leading and managing volunteers

56% of which spend over 20 hours a week doing so


“The basic systems don’t exist to support me to do my role well”

Volunteer Manager


On average properties spend34 hours per year collecting and reporting volunteer numbers and

hours


“This just needs to be done”

General Manager


Only 45% of volunteers strongly agree that their volunteering is

well organised


“I saw the title (of this project) and thought, ‘At last we are going to do something as we still have all the old fashioned systems and approaches’. Please bring the improvements forward and show that the Trust does care for its volunteers and staff supporting them”

Volunteer


35% of our volunteers do not feel their skills are effectively utilised

If 35% of our 40,000 regular volunteers provided two of their

current hours carrying out higher value activities per year then the increase in notional value would

be £156,800 per year


“Long over due and crucial to our professional management of people”

General Manager


80% of volunteers at the English Riviera portfolio currently use self service to access their rota and

personal details online


“It would be good to fill the rota in online as both my husband and I volunteer and as we only have one car we could coordinate our volunteering duties easier than the current system”

Volunteer


20% of Volunteer Expense claims are rejected by the FSC due to

errors on forms


“Very upset re delay in paying out expenses - certainly this year - have twice had to wait over a month - send in duplicate and sometimes triplicate copies before forms are found and payment made”

Volunteer


93% of GMs describe having a better system to store volunteer

data as either “crucial” or “important”


“You have my full support, good luck with implementation”

General Manager

vol s&p - benefits and quotes @ convestival 2013

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