voip presentation
DESCRIPTION
This is my presentation for Voice over Internet Protocol.TRANSCRIPT
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RYAN MCPHERSON3/9/2009
Voice over Internet Protocol
(VoIP)
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Public Switched Telephone Network
Basic telephone lines
Information is sent along a single circuit
Handles all conventional telephones and cell phones
Is now almost entirely digital
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Voice over Internet Protocol
Information is sent in packets
Information is sent over the Internet
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Requirements for VoIP
Very low, nearly every library is able to use VoIP
Broadband Internet
Microphone/Speakers
VoIP Software
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Examples of VoIP
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Library Use
Training
Distance meetings
Reference services
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Advantages of VoIP
Very low cost; cheap or free Many open source programs Many Freeware programs
Often bundled with extra functionality
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Advantages of VoIP
Most libraries already able to use VoIP
Allows voice chat with customers
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Disadvantages of VoIP
May require extra training
Spotty emergency services
Requires electricity
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Use to Reference Services
Additional avenue of contact Users might feel more comfortable talking to a
librarian
Cheaper than PSTN telephony
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Limitations of Chat
50% of Chat reference interviews concluded successfully
100% increase in problematic reference transactions between in-person and chat interviews
Kwan, N. (2007). “Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type.” Library and Information Science Research , 70-91 .
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What Voice Chat Offers
Text is cumbersome in a reference interview
Voice allows clearer and quicker reference interviews
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VoIP is on the Way
Many libraries offer voice chat reference services
Many people already use VoIP 58% of people I interviewed had used VoIP before 69% of people under 40 36% of people over 40
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The Case for VoIP
CheapConvenientEasy to use
VoIP would greatly enhance reference interviews
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References
Atwater-Singer, M., & Sherrill, K. (2006). Social Software, Web 2.0, Library 2.0, and You. Indiana Libraries , 48-52.
Bakker, T. (2002). Virtual Reference Services: Connecting Users with Experts and Supporting the Development of Skills. Liber Quarterly , 124-137.
Francoeur, S. (2001). An analytical survey of chat reference services. Reference Services Review , 189-203.
Kwan, N. (2007). Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type . Library and Information Science Research , 70-91 .
Pomerantz, J., & Marchionini, G. (2007). The digital library as place. Journal of Documentation , 505-533.
Vaishnav, C. (2006). Voice over Internet Protocol (VoIP): The Dynamics of Technology and Regulation. Massachusets Institute of Technology.