voice ppt v1.7

E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095

E*PRO VOICE CAPABILITIES


ROAD MAP

E*PRO’S CAPABILITIES IN SPEECH APPLICATIONS

Voice Services

Voice Solutions

Domain Expertise

Voice Technology


VOICE SERVICES

Call Flow Analysis and Design

VUI design

Grammar Development & Tuning

Voice Testing Services

Application Maintenance


Strategic Planning & Consulting

Voice Portal Integration

Application Development



VOICE SOLUTIONS

Inbound Application

Outbound Application

Reporting Application

24*7*365 Platform Monitoring and Support

Voice Application Hosting

Voice Biometrics

CTI Integration


Cable Providers Retail

Banks/Financial Institutions

Telecom

InsuranceTravel

Healthcare

Entertainment/Media

E*Pro’s Domain Expertise




Under entertainment/media E*Pro has developed the following:

• Payments – Solutions for making payments through IVR for monthly subscription for their Cable services or DTH services.

• Customer transaction details/Account Maintenance – Options for customers to listen to their transaction history and to change their registered contact details if needed.

• Service Activation/Suspension – Voice solutions to activate or deactivate customers DTH services through IVR. Suspension for a prescribed period can also be set as an option.

• Technical Support – IVR application can guide the customer to solve any technical glitch in telecast.

• Package Information - To obtain information regarding various channels & packages

• Order Package - To order packages and individual channels

• Upgrade/Downgrade Package -To upgrade or downgrade to different packages

ENTERTAINMENT/MEDIA PROVIDERS



CABLE PROVIDERS

IVR system enables providers to improve customer satisfaction and increase self care rates. E*Pro has developed the following for Cable providers

• Payments – Voice application for customers to make their payments for their cable services credit card or checking account.

• Channel Information – Voice application that gives information on channel changes happening in caller area.

• Technical Support – IVR application can guide the customer to solve any technical glitch in telecast.

• Customer transaction details/Account Maintenance – Options for customers to listen to their transaction history and to change their registered contact details if needed.



RETAIL

E*Pro has developed Voice applications for retail Vendors with the features below.

Place Order – Customers can place a new order from the list of products prompted by IVR Application.

Check Order status – Customer can know order status by giving order number or phone number

Return Products – Customers can place a return request incase of dissatisfaction with the product received

Request Product Info –Customers can request for the complete details if any products.

Technical Details – Customers can get the complete technical details about any products.



BANKS/FINANCIAL INSTITUTIONSE*Pro has developed voice applications for banks/financial institutions with the following options.

• e-banking Authentication – Voice biometric based solutions to authenticate users with

the voice which prevents identity thefts for bank users.

• Payment Authentication - Voice authentication enables safe and secured online

payment transactions

• Automated Password Reset: Customer can conveniently reset their password with

their voice which prevent losing money due to hacking of your credentials

• Money Transfer - To obtain information about money transfer modes, status update,

branch locators, check fees for transfer between different places.


BANKS/FINANCIAL INSTITUTIONS


• Credit Card Activation – Customers can now authenticate themselves to activate

their credit card over IVR application

• Check balance - Customers can now check the credit card balances and

transaction details through IVR application

• Manage Card limit – Customers can now place a request to hold their credit card

limit over IVR.

• Report missing card – Customers now can easily report the bank about their

missing card immediately through IVR

• Schedule Payment – Customers can now schedule their payments as per

their convenience through IVR application.



TELECOM

E*Pro has rich experience in this domain and has provided IVR applications, outbound dialing solutions for various telecom companies.

Pay Bills – IVR application facilitates payment of customer’s telecom bills.

Bill information – Customers can get the complete information about their usage and bills through IVR itself.

Plans information – Customers can receive the details of available plans to choose through IVR.

Automated Call Routing - Customer’s Call that needs to be transferred to Agents are Intelligently routed to the corresponding department with inputs provided.



INSURANCE

E*Pro has developed applications with following options for insurance corporations

Claim status – Customers can now be informed about the status of their processing claim.

Claim Payment – Customers can now be informed about the claim processed status with the claim amount.

Eligibility - Customers can know about their claim eligibility amount over IVR.

Benefit Information- Customers can get the complete information about their benefits from Insurance providers over IVR.



TRAVEL

Flight Cancellation – Notification to receive flight cancellation status due to operational reasons. For e.g.: bad weather, airplane problem etc.

Missed Connection – Notification to receive the missed connection flight information.

Departure Reminder – Notification to receive the departure information prior to their departure.

Arrival Update – Notification to get update about flight arrivals.

Connecting Flight Information – Notification to receive connecting flight departure information.

E*Pro has developed applications with the following features for travel segments



HEALTH CARE

E*Pro has developed the following for Healthcare organizations

Automated Refill: This application will send refill reminders to customers who have refills available on selected maintenance medications.

Return to Stock : This application will notify Patients that their prescription order is ready to be picked up and the same will be returned to stock if not picked up.

Appointment Notification : Customers will be notified in prior about their upcoming appointment with the doctor and other details.

Manage Appointment : Customers can now confirm/ Cancel/ Reschedule their appointments over IVR.


Voice Technologies: VXML, SALT, GRXML, CCXML, SSML

ASR /TTS: Nuance, Real speak, Telsima. Loquendo

Voice Platform: Holly Connect, Avaya Voice Portal, GVP, Voice Genie, Tell me, Voxeo, MS Speech Server (OCS).

Languages: Java / J2EE, .NET, PHP, TCL, Perl

Databases: Oracle, MS SQL server, Informix, MySQL

Contact Center & CTI: Gensys, Avaya, Nortel

Tools: Audium, Avaya Dialog Designer, IR Designer



Presented byE*PRO INC.

East Coast Operation1000 Rt. 9 North, Suite 303Woodbridge, NJ 07095 USA

Phone: 732-283-0499 Fax: 732-283-0489

Midwest Operation 13011 Scott St.

Omaha, NE 68142 USAPhone : 402 505 7790 Fax : 402 505 7798

Offshore Development Center43, First Avenue, Ashok Nagar

Chennai – 600 083 INDIAPhone: 91-44-24746043 Fax: 91-44-24718092

www.epro-tech.com

OFFICE LOCATIONS

http://www.epro-tech.com/


Thank You- E*Pro Team

voice ppt v1.7

Technology

bills ivr application

technical details customers

voice applications

ivr schedule payment

place order customers

routing customers

ivr applications

card limit customers