Vodafone’s SecurityPrioritiesKostas PanagosHead of Corporate Security Risk & Compliance

Vodafone's security priorities: Ready and proactiveNov 4,2016 Kostas PanagosHead of Corporate Security Risk & Compliance

A Strategic InvestorSubsidiary of Vodafone Group Plc, one of the world’s leaders in telecommunications, with a strong presence in the country’s mobile, fixed and internet market.

Since the launch of its operations in Greece, Vodafone has been driving the market forward and contributing to innovation, with investments of more than €1.5 billion since 2008.

• 300 € million for hellas online acquisition – a direct investment in Greece

 A Sustainable BusinessAiming to deliver meaningful socio-economic benefits for customers and wider society. Focus on women’s empowerment, energy innovation, youth skills & jobs. Based on a strong and ongoing commitment to responsible behaviour in every aspect of the company’s operation

Creating value in Greece

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With Our Strong Telecommunications Network One of the largest private fiber-optics networks in Greece Extensive 3G and 4G coverage and 4G+ services.

With Total Telecommunications Services We support the daily needs of businesses and consumers through innovative products, comprehensive services in fixed, internet, pay TV, and mobile telephony, along with specialized ICT business solutions. Leading provider of mobile solutions to Enterprises in Greece.

With Superior Customer Experience Recognized as an experienced and innovative partner that addresses current communication needs with high-quality, innovative solutions and excellent customer service.

Empowering Customers

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Security Strategy 2020 • Cyber Defense : an integral

part of our 2020 Security Strategy

• Customer Security : Key priority

Cyber attack resulting in customer data loss : within our top 10 Strategic Risks.

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1Security Awareness in everything we do

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Technical capability allows for smooth detection and mitigation

DDoS Attacks targeted Vodafone Greece

Mitigated Attacks

0 10 20 30 40

37

26

DDoS

April-Oct 2016 Data

Blocked

Analysed Events

0

2000

00

4000

00

6000

00

31061523629

Web Application Firewall

Series1

Blocked

Analysed Events

0 200000 400000 600000

13458

456005

Intrusion Prevention System

IPS

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Real example: PBX Hacking

Hackers take control of customers’ own PBX equipment Perform thousands overlapping calls towards high risk international

destinations.

17 fixed services customers were victims of fraud, detected and notified by us during 2016 .

We prevented losses for our Customers of €0,5M Communication with the customer to resolve the issue Awareness material for the customers “How to configure the PBX securely”

available in www.vodafone.gr

Enjoy the day!

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