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First 5G sites to be switched on within weeks
This follows: - Significant multi-year investments in end-to-end systems and processes
- World-first virtualisation of core network
- Acquisition of strong national spectrum holdings
- Nokia is our 5G partner
- Trial network enabling device certification
- First 5G device available to customers to be Samsung S20
Over 650 sites in progress, with several thousand to be built over coming years
5G commercial launch in mid-2020, merger to enable acceleration
Vodafone 5G
2019 overview
Focus on financial performance, network & customer service
High customer sentiment Maintained NPS lead of up to 10 points over nearest competitor
Low complaints rate TIO complaints rate less than half
the industry average and well below that of major competitors
3.416m Postpaid mobile customer base
steady with 1.1% YoY decline
114,000 Fixed customer
VHA 2019 financial performance
Focus on stability in uncertain environment caused by ACCC opposition to merger, Huawei ban
As a result of uncertainty, VHA wasn’t in a position to take the same aggressive commercial approach as competitors
Intensified competition in market drove revenue and ARPU declines
EBITDA performance achieved through sensible cost management which helped offset revenue declines
Strong network, $5 Roaming, endless data and Bundle & Save
Lower churn
High CVC allocation per customer
Strong customer sentiment with high NPS
2020 Outlook
Launch 5G services
Reposition commercial offers, drive stronger competition and customer benefits
Bring merger benefits to all customers across Vodafone, TPG and iiNet brands

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