vodacom hosted ip pbx solutions - vodacom business · the virtual pbx service. hosted ip pbx...

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No strings attached… Hosted IP PBX means carefree, integrated voice and data solutions for your business Vodacom Hosted IP PBX Solutions Contact us for carefree, integrated voice and data solutions for business. 082 1930 Vodacom.co.za/business © Vodacom Group 2012. Vodacom and the Vodacom logos are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective owners. While Vodacom makes every effort to ensure that the enclosed information is correct at time of print, Vodacom cannot be held responsible for any cost, loss and/or damage that may arise as a result of misprints, incorrect information and/or any changes. E&OE (Errors and Omissions Excepted). DATE ISSUED: January 2013

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Page 1: Vodacom Hosted IP PBX Solutions - Vodacom Business · the virtual PBX service. Hosted IP PBX services can be run over an IP network or over the Internet. Vodacom runs its voice and

No strings attached…Hosted IP PBX means carefree, integrated voice and data solutions for your business

Vodacom Hosted IP PBX Solutions

Contact us for carefree, integrated voice and data solutions for business.082 1930Vodacom.co.za/business

© Vodacom Group 2012. Vodacom and the Vodacom logos are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective owners. While Vodacom makes every effort to ensure that the enclosed information is correct at time of print, Vodacom cannot be held responsible for any cost, loss and/or damage that may arise as a result of misprints, incorrect information and/or any changes. E&OE (Errors and Omissions Excepted). DATE ISSUED: January 2013

Page 2: Vodacom Hosted IP PBX Solutions - Vodacom Business · the virtual PBX service. Hosted IP PBX services can be run over an IP network or over the Internet. Vodacom runs its voice and

Vodacom Hosted IP PBX Solutions

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“It’s a scalable, affordable solution so when my business takes off, my IP PBX requirements grow with my business...”

Cisco 7962G Cisco 7915

Integral switch 10/100 N/A

Display 4-bit grayscale, 5 Grayscale

Touchscreen No No

Number of DNs supported 6 N/A

Programmable (line) keys 6-lighted 24

Programmable (soft) keys 4 N/A

Speakerphone Yes N/A

Headset port Yes, high-definition voice N/A

High-definition voice Yes N/A

ILBC support Yes N/A

4-or 5-way navigation cluster No N/A

Headset hookswitch control (aka electronic hookswitch EHS)

Yes N/A

XML/MIDIet applications Yes/Yes N/A

Extension mobility Yes N/A

Supports expansion module Yes N/A

Power budget 6.3W N/A

IEEE PoE classification Class 2 N/A

Power – other Cisco Inline Power, Power Cube, Power Injector

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

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Page 3: Vodacom Hosted IP PBX Solutions - Vodacom Business · the virtual PBX service. Hosted IP PBX services can be run over an IP network or over the Internet. Vodacom runs its voice and

Vodacom Hosted IP PBX Solutions

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Contact us for carefree, integrated voice and data solutions for business.082 1930Vodacom.co.za/business

Before cloud computing, companies had to purchase an on-site TDM, IP or a hybrid PBX system to service their telecommunications needs. This was expensive and difficult to manage.

Cloud computing is a blue sky solution for a seamless data and voice communication system with down-to-earth operating costs and no management hassles.

Vodacom makes this hosted IP PBX solution available to its clients at an affordable, monthly OPEX fee, as opposed to an expensive, upfront CAPEX investment.

This service is hosted in the world-class Vodacom Data Centre. Vodacom handles all of the call routing and switching and is responsible for managing all of the PBX equipment and software involved in running the virtual PBX service.

Hosted IP PBX services can be run over an IP network or over the Internet. Vodacom runs its voice and Hosted IP PBX services over a carrier class MPLS IP network with a dedicated Voice Class of Service, offering superior voice call quality.

Get all of the upside with none of the downside

The sky’s the limit for benefits

• Worry-free data and voice communications that is hosted on a Cisco Unified Communications Platform

• Exceptional customer service supplied by Vodacom

• No expensive upfront capital outlay• Superior cost management and cost

forecasting with a predictable, affordable, monthly fee that prevents ‘bill shock’

• VoIP minutes are charged on a usage-based model

• An extensive range of IP phones are available

• The monthly Opex fee includes the IP phone

• No extra, dedicated IT personnel are needed – Vodacom will do all of the technical integration

• A single service provider means a single point of contact for greater convenience and accountability – Vodacom provides an end-to-end solution with PBX services, access, VPN and VoIP minute termination

• No need for PBX upgrades• More uptime and less downtime for

business continuity and sustainability

Let Vodacom run your voice and data communication system so that you can run your business.

The choice is yours

Vodacom offers you the choice of a software license, IP phones, key modules and other CPE components. Choose the best combination to put to work for your business.

Licenses

• License per customer: basic• License per customer: advanced• Voicemail messaging license• Receptionist license• Manager/secretary license• Basic and advanced telephony features

Hardware

• Range of IP phones• Power supply (IP)• ATA device

Telephone Management System (TMS)

• The Vodacom TMS is designed to help you take control and monitor your internal telecoms expenditure

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Cisco 3905 Cisco 6921 Cisco 7942G

IP phone comparison

Integral switch 10/100 10/100 10/100

Display 128 X 32Monochrome backlit

396 x 81 pixel-based, anti-glare graphical monochrome display with white backlight

4-bit grayscale, 5

Touchscreen No No No

Number of DNs supported 1 2 2

Programmable (line) keys 0 2 2-lighted

Programmable (soft) keys 0 4 4

Speakerphone Yes Yes Yes

Headset port No Yes Yes, high-definition voice

High-definition voice No No Yes

ILBC support No No Yes

4-or 5-way navigation cluster No No No

Headset hookswitch control (aka electronic hookswitch EHS)

No No Yes

XML/MIDIet applications No Yes/No Yes/Yes

Extension mobility No Yes Yes

Supports expansion module No No No

Power budget 3.84W 6.94W 6.3 W

IEEE PoE classification Class 1 Class 2 Class 2

Power – other Dedicated power adapter Power Cube 3, Power InjectorCisco Inline Power, Power Cube, Power Injector

Get the right phone for the right job

10/100

Page 4: Vodacom Hosted IP PBX Solutions - Vodacom Business · the virtual PBX service. Hosted IP PBX services can be run over an IP network or over the Internet. Vodacom runs its voice and

Vodacom Hosted IP PBX Solutions

Features that go above and beyond the call

Basic Advanced Supported IP Phone Comment/description

Basic call logs x x C6921, C7942G, C3905, C7962G Missed calls, received calls, placed calls (history)

Call waiting x x C6921, C7942G, C3905, C7962GBusy tone if user is on a call. If user has voicemail, the call is redirected directly to the voicemail

Calling name retrieval x x C6921, C7942G, C3905, C7962G Name of the user displayed on the IP phone screen

Connected line identification presentation

x x C6921, C7942G, C3905, C7962G Number of the user displayed on the IP phone screen

External calling line ID delivery x x C6921, C7942G, C3905, C7962G Called user can see the number on his phone

Internal calling line ID delivery x x C6921, C7942G, C3905, C7962G Called user can see the number on his phone

Call forwarding always x x C6921, C7942G, C3905, C7962G Forward all calls to a specific number

Call transfer x x C6921, C7942G, C3905, C7962G User can transfer the active call to another destination

Flash call hold x x C6921, C7942G, C3905, C7962G User can put a call on hold

Last number redial x x C6921, C7942G, C3905, C7962G Redial last called number

Three-way call x x C6921, C7942G, C3905, C7962G Three way conference call

Call forwarding busy x x C6921, C7942G, C3905, C7962GForward calls when there is an active call on the line. If user has voicemail, the call is automatically directed to the voicemail

Call forwarding no answer x x C6921, C7942G, C3905, C7962GForward calls when there is no answer for a number of seconds. If user has voicemail, the call is automatically directed to the voicemail

Call forwarding not reachable x x C6921, C7942G, C3905, C7962GForward calls when device is not registered. If user has voicemail, the call is automatically directed to the voicemail

Speed dial options x C6921, C7942G, C7962GAllows user to dial numbers from hard buttons (configured on the CUCM and the configuration is pushed to the phone)

Roaming profiles x C6921, C7942G, C7962GUser can login to any phone and he receives his profile (number, name, settings, etc.)

Phone lockout x C6921, C7942G, C7962GBefore user makes a call, he must login to the phone. Even if user logs out of the phone, his line is still available

Inventory report x x C6921, C7942G, C3905, C7962G List of users and phones

Call park x C6921, C7942G, C7962GPark call to park slot. Calls can be retrieved from the calling park slot

Call pickup x C6921, C7942G, C7962G Pick up calls on other lines

Call hold x x C6921, C7942G, C3905, C7962G User can put the call on hold

N-way call x x C6921, C7942G, C3905, C7962GConference call (internal and external) numbers for external conference calls must be provided by Vodacom

Busy lamp field x *C6921, C7942G, C7962G Secretary can see if the manager is on a call

Simultaneous ring x x C6921, C7942G, C3905, C7962G Ring multiple headsets at the same time

3 4

“Let Vodacom run your voice and data communication system so that you can run your business.”

Basic Advanced Supported IP phone Comment/description

Voicemail messaging license x x C6921, C7942G, C3905, C7962G User has access to voicemail

Manager/secretary license x C7942G, C7962G

Cisco Unified Communications Manager Assistant enables a secretary to manage callsThe feature will allow that one secretary can have multiple managers A manager can only have one secretary

Auto attendant license x x System settings Automatic inbound call routing (push 1 for sales, 2 for accounts, etc.)

*The 6921 IP phone can either have simultaneous ring enabled or busy lamp field, but NOT both features at the same time. The portal will ensure that the user cannot select both features at the same time

Optional features