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  • Vodacom Business Self Service Portal

    Vodacom Academy

  • C2 – Vodacom Restricted Page 2 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    Vodacom Group Ltd endeavours to ensure that the information contained in this document is true and

    correct, but does not accept responsibility for any error or omission. The development of training material is

    on-going; therefore published information may not be up-to-date. Vodacom Group Ltd cannot accept liability

    for any loss or damage of any nature whatsoever arising or resulting from the use of or reliance on

    information or particulars in this document.

    Amendment History

    A new amendment history log will be issued with all future updates.

    Instructions for Future Amendments

    Where individual amended pages from within a chapter are supplied, these will replace the existing pages.

    Version Number Effective Date Pages Amended

    Description

    001 16 May 2013 All New Document

    002 7 July 2013 Revised Document

     Copyright May 2013, Vodacom Group Ltd

    All rights reserved. No part of this publication may be amended, reproduced, or transmitted, in any form or

    by any means, electronic, mechanical, photocopying, and recording or otherwise, without prior written

    permission from the author(s).

    Printed copies may be outdated as updates are made electronically.

  • C2 – Vodacom Restricted Page 3 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    Contents…

    1 Vodacom Business Self Service Portal 5

    2 Purchasing Data on the Vodacom Business Self Service Portal 10

    3 Reports 17

    4 Managing Contacts 22

    5 Managing Accounts 27

    6 Performance Monitoring using InfoVista 28

    7 Screen Layout of InfoVista 31

  • C2 – Vodacom Restricted Page 4 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    Learning Objectives Once completed you will know:

     How to use the Vodacom Business Self Service Portal;

     How to purchase data;

     How to draw reports;

  • C2 – Vodacom Restricted Page 5 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    1 Vodacom Business Self Service Portal

    1.1 Finding the Business Self Service Portal?

    To access the Vodacom Business Self Service Portal click on the following URL:

    https://www.vodacombusiness.co.za/business/main/login.

    Alternatively you can access the website via the http://www.vodacombusiness.co.za website, by going

    to the Corporate or SMME section, and selecting the “Business self-service” link.

    https://www.vodacombusiness.co.za/business/main/login http://www.vodacombusiness.co.za/

  • C2 – Vodacom Restricted Page 6 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    1.2 Managing your credentials on the Vodacom Business Self Service Portal

    Step Action

    1

     Enter your username and password.

     If you cannot remember these, click “I have forgotten my sign in details”.

     Go through the verification process after which an email will be sent to you allowing

    you to reset your password.

    2

     You can also reset your password at any time from within the portal.

     We recommend that you do this immediately after you have signed in for the first

    time to something that you can remember.

    .

  • C2 – Vodacom Restricted Page 7 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    1.3 Getting started on the Vodacom Business Self Service Portal

    Step Action

    1

     The layout of the Business Self-Service Portal is shown below.

     The purchasing and reporting functionality can be found in the left-hand column under

    “Manage account”.

    2

     Before you start managing your account, please go to the right-hand column and choose

    which account you wish to work in if you have multiple accounts with Vodacom.

  • C2 – Vodacom Restricted Page 8 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    1.4 Getting assistance on the Vodacom Business Self Service Portal?

    Step Action

    1

     The most effective way of obtaining assistance for any query that you have is by

    submitting a service request.

     In “Service request management” in the left-hand column you can submit queries and

    track their progress.

     You can also contact the Vodacom Business Support Centre on 082 1951 or email them

    on 0821951@vodacom.co.za

    mailto:0821951@vodacom.co.za

  • C2 – Vodacom Restricted Page 9 of 60

    The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

  • C2 – Vodacom Restricted Page 10 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    2 Purchasing Data on the Vodacom Business Self Service Portal

    The Vodacom Business self-service portal allows you to purchase top ups if you have exceeded your

    monthly cap. Customers using a satellite connection can also purchase tokens if their daily quota has

    been exceeded.

    2.1 Buying Top Ups

    Step Action

    1

    Applicable to broadband services

     Select “Online services” in the left-hand column.

     Choose whether you want to top up an ADSL, WiMax or Satellite Service.

     Select the account that you wish to top up.

     Look at any quotes that you may have asked for previously in “View open quotes”.

     For a new quote, click “Get a quote

  • C2 – Vodacom Restricted Page 11 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    2

     Select the bandwidth bundle you would like to purchase and the number of bundles you

    require, then Click “Get a quote”.

     NOTE: You will only be shown relevant options, so you don’t have to worry about buying

    something that you don’t need

    3  Check that the quote is correct, then Select the quote, and click “Top up now”.

  • C2 – Vodacom Restricted Page 12 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    4

    You will now receive a confirmation message for your records:

  • C2 – Vodacom Restricted Page 13 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    2.2 Buying Vodacom Satellite Connect tokens

    This is only relevant to the Vodacom Satellite Connect product.

     . Fair Access Policy

    Step Action

    1

     As part of a Fair Access Policy (FAP) to prevent a few top users spoiling the service for

    the rest, a daily bandwidth allowance has been implemented.

     If you would like to see your remaining daily bandwidth balance you can download a

    Status Meter from the portal.

     When this meter indicates 0% remaining, a 10% portion of your daily allocation will be

    available at half speed allowing you time to stop large downloads and access the Self-

    Service Portal.

     Once the daily allocation is completely used up, the performance of your link will be

    decreased further.

     Redeeming a token will restore your daily allocation.

     Each account is provided with one FREE token per month.

     Your daily allowance is restored close to midnight.

     Vodacom’s Download Zone (2 am – 6 am) can be used for larger downloads so that they

    don’t count against your daily allowance.

  • C2 – Vodacom Restricted Page 14 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

     Purchasing Tokens

    1

     Select the account that you want to buy the Token/s against.

     If you don’t already have any generated quotes, then click “Get a quote”.

    2

     Select the number of tokens that you require.

     NOTE: You can buy up to five tokens at a time. Purchased tokens are stored until you

    redeem one for a specific day’s use

  • C2 – Vodacom Restricted Page 15 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

    3

     Check the details of your token order and if you wish to proceed with the purchase, then

    accept the Terms and Conditions, and click “Top Up now”.

     Tokens will then be placed into your account until you wish to make use of them.

     Redeeming a Token

    Step Action

    1

     When you need to use a token, go to Online Services ->, Satellite ->, Redeem token.

     Your tokens will be shown with any free tokens at the

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