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Vodacom Business Self Service Portal

Vodacom Academy

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The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

Vodacom Group Ltd endeavours to ensure that the information contained in this document is true and

correct, but does not accept responsibility for any error or omission. The development of training material is

on-going; therefore published information may not be up-to-date. Vodacom Group Ltd cannot accept liability

for any loss or damage of any nature whatsoever arising or resulting from the use of or reliance on

information or particulars in this document.

Amendment History

A new amendment history log will be issued with all future updates.

Instructions for Future Amendments

Where individual amended pages from within a chapter are supplied, these will replace the existing pages.

Version Number Effective Date Pages Amended

Description

001 16 May 2013 All New Document

002 7 July 2013 Revised Document

Copyright May 2013, Vodacom Group Ltd

All rights reserved. No part of this publication may be amended, reproduced, or transmitted, in any form or

by any means, electronic, mechanical, photocopying, and recording or otherwise, without prior written

permission from the author(s).

Printed copies may be outdated as updates are made electronically.



Contents…

1 Vodacom Business Self Service Portal 5

2 Purchasing Data on the Vodacom Business Self Service Portal 10

3 Reports 17

4 Managing Contacts 22

5 Managing Accounts 27

6 Performance Monitoring using InfoVista 28

7 Screen Layout of InfoVista 31



Learning Objectives Once completed you will know:

How to use the Vodacom Business Self Service Portal;

How to purchase data;

How to draw reports;



1 Vodacom Business Self Service Portal

1.1 Finding the Business Self Service Portal?

To access the Vodacom Business Self Service Portal click on the following URL:

https://www.vodacombusiness.co.za/business/main/login.

Alternatively you can access the website via the http://www.vodacombusiness.co.za website, by going

to the Corporate or SMME section, and selecting the “Business self-service” link.

https://www.vodacombusiness.co.za/business/main/loginhttp://www.vodacombusiness.co.za/



1.2 Managing your credentials on the Vodacom Business Self Service Portal

Step Action

1

Enter your username and password.

If you cannot remember these, click “I have forgotten my sign in details”.

Go through the verification process after which an email will be sent to you allowing

you to reset your password.

2

You can also reset your password at any time from within the portal.

We recommend that you do this immediately after you have signed in for the first

time to something that you can remember.

.



1.3 Getting started on the Vodacom Business Self Service Portal

Step Action

1

The layout of the Business Self-Service Portal is shown below.

The purchasing and reporting functionality can be found in the left-hand column under

“Manage account”.

2

Before you start managing your account, please go to the right-hand column and choose

which account you wish to work in if you have multiple accounts with Vodacom.



1.4 Getting assistance on the Vodacom Business Self Service Portal?

Step Action

1

The most effective way of obtaining assistance for any query that you have is by

submitting a service request.

In “Service request management” in the left-hand column you can submit queries and

track their progress.

You can also contact the Vodacom Business Support Centre on 082 1951 or email them

on [email protected]

mailto:[email protected]

C2 – Vodacom Restricted Page 10 of 60 The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013

2 Purchasing Data on the Vodacom Business Self Service Portal

The Vodacom Business self-service portal allows you to purchase top ups if you have exceeded your

monthly cap. Customers using a satellite connection can also purchase tokens if their daily quota has

been exceeded.

2.1 Buying Top Ups

Step Action

1

Applicable to broadband services

Select “Online services” in the left-hand column.

Choose whether you want to top up an ADSL, WiMax or Satellite Service.

Select the account that you wish to top up.

Look at any quotes that you may have asked for previously in “View open quotes”.

For a new quote, click “Get a quote


2

Select the bandwidth bundle you would like to purchase and the number of bundles you

require, then Click “Get a quote”.

NOTE: You will only be shown relevant options, so you don’t have to worry about buying

something that you don’t need

3 Check that the quote is correct, then Select the quote, and click “Top up now”.


4

You will now receive a confirmation message for your records:


2.2 Buying Vodacom Satellite Connect tokens

This is only relevant to the Vodacom Satellite Connect product.

. Fair Access Policy

Step Action

1

As part of a Fair Access Policy (FAP) to prevent a few top users spoiling the service for

the rest, a daily bandwidth allowance has been implemented.

If you would like to see your remaining daily bandwidth balance you can download a

Status Meter from the portal.

When this meter indicates 0% remaining, a 10% portion of your daily allocation will be

available at half speed allowing you time to stop large downloads and access the Self-

Service Portal.

Once the daily allocation is completely used up, the performance of your link will be

decreased further.

Redeeming a token will restore your daily allocation.

Each account is provided with one FREE token per month.

Your daily allowance is restored close to midnight.

Vodacom’s Download Zone (2 am – 6 am) can be used for larger downloads so that they

don’t count against your daily allowance.


Purchasing Tokens

1

Select the account that you want to buy the Token/s against.

If you don’t already have any generated quotes, then click “Get a quote”.

2

Select the number of tokens that you require.

NOTE: You can buy up to five tokens at a time. Purchased tokens are stored until you

redeem one for a specific day’s use


3

Check the details of your token order and if you wish to proceed with the purchase, then

accept the Terms and Conditions, and click “Top Up now”.

Tokens will then be placed into your account until you wish to make use of them.

Redeeming a Token

Step Action

1

When you need to use a token, go to Online Services ->, Satellite ->, Redeem token.

Your tokens will be shown with any free tokens at the top of the list.

Click “Redeem token”


3 Reports

Step Action

1

For broadband accounts, the “Data usage” shows reports on cap and quota balances.

“Top up history” shows when top ups were bought and used.

There are also reports for tokens:

“Token purchase history” shows the token bundles you have bought;

“Threshold usage” shows you how you have been using your daily allowance; and

“Redemption History” tell you when you redeemed a token.

In “Order History” you can get a report showing you all the orders that you have

made.

The “VoIP” links you an itemised billing report if you have purchased the IP Talk

product.


3.1 Cap Management Reports

Data Usage

Step Action

1

You can see how much data remains of your monthly cap and top ups.

Top Up History

Step Action

1

You can see what Top Ups you have bought.(Available for capped ADSL, WiMax and

satellite accounts).


Daily Allowance (FAP) Management Reports

Daily Allowance Usage History

Step Action

1

With the “Satellite threshold data usage” report, the Business Self Service portal allows

you to see if you have been exceeding your daily allowance as part of FAP.

NOTE: Your daily allowance increases the larger your monthly bundle is.

The portal gives you three different reports, which can be seen by choosing one of the

following under “Select Precision”:

2

Bandwidth usage for the day (useful to see if you may need to redeem a token);

The usage of your daily allowance for the past week;

The usage of your daily allowance for the past month. (Useful to see if you often exceed

your daily allowance and should upgrade to a bundle with bigger daily allowance

available.)


Token Purchase History

Step Action

1

You can see how many tokens you have purchased

Token Redemption History

Step Action

1

How you have used those tokens.


Voice Usage Reporting

Step Action

1

If you have a VoIP service as a standalone product or as part of your satellite package,

you can see what calls have been made.

Order History Reporting

Step Action

1

Under “Order history” in the left-hand column you can see a record of all of the

purchases that you have made using the Business self-service portal.


4 Managing Contacts

The Vodacom Business Self Service Portal allows you to take complete control over who of your staff

will be able to do what activities in the portal.

This includes aspects like adding people, changing their portal access rights, whether they can make

purchases on the site, deciding which sites they are representatives on, giving you a helpdesk function,

and even how Vodacom may communicate with contacts based on the time of day.

4.1 What is a Contact?

A contact is a person whom you have authorised to interface with Vodacom using the portal. This may

be as an independent individual or as a representative of a helpdesk.

Identifying Contacts

It is critical that contacts are identified and correctly matched to the information in the system,

particularly the email address. This allows Vodacom to securely and accurately resolve incidents and

engage only with authorised people, such as for approving requests for changes.

The Helpdesk Function

One of the great features of the Vodacom Business Self Service Portal is that it allows your

organisation to run one or more of your own helpdesk functions.

You can use the portal to allocate contacts to a particular helpdesk.

NOTE: You will need to contact Vodacom to have a helpdesk set up for you

4.2 Adding a Contact

Step Action

1

A contact is a person whom you have authorised to interface with Vodacom using the portal.

This may be as an individual or as a representative of a helpdesk.

Identifying Contacts


The Help Desk Function

Choose whether you are adding the contact in as an Independent individual or

as a Helpdesk role

4.3 Independent Individual Contact

Step Action

1

Basic Information

Fill in the basic information asked for so that the contact will be authorised to use the

portal.

The other information that is needed is for security purposes and for what the person

will be allowed to do in the portal


Their Role

This is the primary capacity in which this person will interface with Vodacom.

NOTE” The “Technical contact” is the person who will receive Vodacom alerts for

services that could be affected by an incident.

Customer Association

In certain cases a person may be authorised to manage services for more than one

customer. If you are the contact manager for more than one customer you will be

allowed to create a contact, and associate that contact to all of the customers that

you have access to, or a subset of them, so it is not necessary to create duplicates

of a contact

Authorisation Fields

If you would like this contact to make use of the Vodacom Business self-service

portal, please give them authorisation to do so here.

NOTE: Portal access is not required if this person will only interface with Vodacom’s

CSOC in their capacity as a technical contact.


Portal Rights

Each of the portal rights is associated with a specific set of functions on the portal.

The table on the next page explains what the roles are:

Portal right Description

Portal: Contact

Management

A person with this role is classified as an administrator.

This allows the person to have full control over all aspects of any

contact.

Portal: Detail billing

report

This role enables the downloading of interim CDR reports for your

VoIP services.

Portal: Order

History

This role enables a listing of all orders that have been placed with

Vodacom in the last 90 days.

Portal: Order

Management

This role is associated with any function that will lead to the

execution of an order on Vodacom’s systems. This relates to all

aspects of top-ups and other associated functionality.

Portal: Performance

Report

This role is required if a person requires access to the InfoVista

performance reporting tool.

Portal: Usage

Report

This role will enable the user to see the usage graphs of any type

of data service that is usage based. This is primarily aspects like

cap usage on internet bandwidth, token purchase history, etc.

Other Authorisations

There is also a second set of authorisations. These are not associated with the portal

but with request for changes that can be logged with Vodacom’s support personnel.

Each of these roles will indicate whether the person that has logged the request for

change has been given the necessary authorisation to do so.

This shall be the person that will be associated with the request for change.

Authorisation will be checked against the person’s list of authorisations.


Non-portal right Description

Hosting changes This role covers requests for access to the

data center and certain changes to hosting

services

Network changes This role addresses aspects around the

customer’s network. An example is a request

for an IP Address change.

Security changes This role covers security changes on a

customer’s network. A typical example is a

port on a firewall that needs to be opened.



5 Managing Accounts

5.1 Account Association

Account association is one of the powerful capabilities that Vodacom has enabled. This allows the

customer to specify exactly which contact should be associated with which sites.

Step Action

1

Getting to the Accounts

Look in the “Manage contact” section on the left-hand side

The Account Association Tab

The account association tab provides you with an overview of how Vodacom’s

representation of your company’s structure, in an explorer view where sites can be

rolled up or expanded. It is quite possible that this structure will look similarly to your

company structure. A tick ( ) will be visible for each of the sites that this person is

associated with.

NOTE: When a new contact is added, that person will be associated with your

complete company structure. You will have to deliberately delete him from a node.

NOTE: If a person is deleted from any node, that the person will also be deleted from

the complete structure below that node as well. It may be useful for the contact to be

first associated at the lowest level should that person only be responsible for limited

sites



Notifications

This tab enables the person to specify how Vodacom may interact with a contact,

depending on the time of day as well as the day of the week.

A 4th profile, called Netcool, determines notification triggering in the case of

incidents being raised from the network monitoring system(s), Netcool. This is a

system generated message and will be triggered when an alarm on the network is

raised from Netcool. A choice of either/or email and SMS is available. Please note

that email notifications will be sent all hours and SMS according to the service

calendar that is specified. Changing the “Phone” option will not have any effect.

The three different time based profiles are set up as follows:

Office Hours : Monday to Friday, 07:00 – 18:00

Extended Hours : Monday to Friday, 07:00 – 22:00

24/7 : Sunday to Saturday, 00:00 – 23:59

6 Performance Monitoring using InfoVista

6.1 Account Association

InfoVista is a performance monitoring system that provides performance related reports on managed

services provided by Vodacom for business customers. One of the main advantages of InfoVista is that

it enables you to have a snapshot of your service’s performance for any specified date or interval. This

will allow you to make informed decisions regarding your service. For example, upgrading a line due to

over utilisation.



6.2 Prerequisite for running InfoVista

Step Action

1

To run InfoVista reports effectively, the following prerequisites should be adhered to:

1. You will require Java installed on your machine in order to access InfoVista via the

Vodacom Business self-service portal.

2. We suggest using Google chrome with Java 6.20 when running Windows 7 as we

have encoutered some issues. These software can be downloaded at the followng

URL’s:

www.google.com/chrome

www.java.com/getjava

3. After successfully installation of the Java software, a certain setting needs to be

changed which can be done by executing the following steps :

Select the “Start” menu and navigate to the “Control Panel”.

Click on Java. This will open the Java control panel.

Navigate to the “Advanced” tab.

Expand the “Java Plug-in” node and deselect “Enable next-next generation

Java Plug

Click on “Apply” in order to apply the settings

You have now successfully prepared your workstation to run the InfoVista application.

http://www.google.com/chromehttp://www.java.com/getjava



2

To access these performance reports, click “Performance” in the left hand menu column

as shown below

3

Select the account that you wish to monitor if you have multiple accounts with Vodacom

and click “View performance report. This will direct you to the InfoVista monitoring tool


7 Screen Layout of InfoVista

7.1 Summary Screen

This screen provides the user with a snapshot view of what the current status of the network is.

Step Action

1

1. This is the Tab menu that allows you to navigate between the different screens that are available in InfoVista.

2. Time Navigator - all the information that is displayed on this page are all dependent on the time navigator, which defaults to

daily stats for the previous day. Note that it will only display up to the last full compliment. In other words you can’t set the time

navigator to display Daily data for the current day, because the current day is not completed yet

3. Service Availability - displays the overall availability of the client’s service which in this case is the VPN’s availability. Note that:

1

2

10

4

3

6

5

7

8

9


a. Clicking on the service name will open up a new tab that will graph the corresponding performance indicators, which in

this case is Availability, TimeOut & DownTime.

b. The indicators can also be graphed separately by clicking on the specific indicator.

c. By clicking on the arrow next to the service it will show all the interfaces currently associated to this service

4. More detail on these columns provided later in this document.

5. Device per location - shows the performance information of a specific device per site.

6. More detail on these columns provided later in this document. Please note:

MAX refers to the highest value for the time period. For example, the highest saturation level it reached for

yesterday.

7. Interface per location - shows the performance information of the interfaces per location.

8. More detail on these columns provided later in this document. Please note:

MAX refers to the highest value for the time period. For example the highest Reachability value it reached for

yesterday.

9. Search bar – can be found at the top of every page, allowing you to find specific items.

10. This shows the user that is logged in as well as provide the necessary help links for more information. This also includes and

email button which allows you to manage your scheduled emailed reports. This button allows you to perform adhoc emailed

reports of the summary page or you can set up a scheduled emailed report.


Please note that the full screen button on any page open’s up the following screen:

1. This section allows you to export the data in different formats as well as provide email functionality for adhoc or scheduled

emails.

2. Time navigator allows you to change time period for the data that is currently on this page


7.2 Service Summary Screen

The following screen shows you a summary of your services for Response time, Site Availability and QoS

Step Action

1

1. Top 10 Response Time - shows reachability, response time, packet loss and jitter for the service that has the maximum top 10

response times. You will be able to drill down further to get end-to-end utilization performance stats per class of service, This

report is extremely useful as you can see packet loss, transactions that failed and so on.

2. Bottom 10 site availability - here you can see the sites with the lowest site availability. If you drill down further you will be able

to see the site availability per interface

1

2

3


3. Bottom 10 QoS efficiency - Your QOS defined per service. Here you can see a % of drop packets

Drilling down further allows you to view per class of service the QoS interface utilization performance stats


7.3 Service Performance Screen

The following screen allows you to view specific details on a per service level:

Step Action

1

1

8

2

3

4

5

6

7


1. Service Navigator - list all services that are connected to your site. All the data in the other widgets are dependent on the

selection of this widget.

2. Time Navigator - all the information that is displayed on this page are all dependent on the time navigator which defaults to

daily stats for the previous day. However this can be changed according to your needs. Note that it will only display up to the

last full compliment. In other words you can’t set the time navigator to display Daily data for the current day, because the current

day is not completed yet.

3. Availability - shows the available performance data for the selected site. It lists all the interfaces associated to the specific site.

4. Interface Utilization - shows the utilization stats on all the interfaces associated to the selected site. It lists all the interfaces

associated to the specific site. For a comprehensive explanation of the columns please refer to table.

5. End to end Performance - shows the performance stats over a specific link. The link referred to is the link between the CE

(Customer Site) and PE (Provider Edge) router, which displays the different types of packets that are submitted over the link to

test performance. For example Standard Data, Interactive Data etc. It lists all the SA probes associated to the specific site.

6. Qos Performance - shows the performance of the different data types that were defined in the various classes of service that

has been set up on the interface for the selected site. For Example Standard data, Interactive Data etc. There exist only five

different classes today. They are Standard Data, Interactive Data, Business Data, and Video & Voice. A class-default class is

always included to cater for the data that has not been defined in any of the other classes. It lists all the QoS interfaces

associated to the specific site.

7. Device status - shows the performance of the device, and gives you important factors like saturation, CPU, memory.

8. Search - that allows you to search for a specific interface or device.


7.4 Core Performance Screen

By selecting the Core Performance Tab the following page will appear:

Step Action

1

This page shows you the end to end performance of the Vodacom core network which is very helpful during troubleshooting to

determine the source of the problem.


7.5 Advanced Screen

The advanced tab consists of a Device Feature and Application Usage

Step Action

1

Device - Standard - Advanced

By selecting the above you get the same reporting capability of the Service performance tab, but with the exception of 5 minute data

being available through instant reports. This can be done by going to the Advanced Tab device standard or advanced


2

1. This widget displays all the routers currently in your network and can be searched by using the search bar.

2. By right clicking on a specific device and selecting “Instant reports” it provides reports ranging from 5 minutes to 1 day

availability reports

1

2


3

Selecting one of the instance reports it will open up a new tab with the report

It again allows you to change the time interval as well as provide an export capability. With regards to the time navigator one

must remember that it takes the time entered as the end point and provides stats going back.

Another point to keep in mind is that there is a sliding window for 5 minute data of 7 days, because the data is pulled directly

from the polers and not stored in a database. However this data is not lost, but gets rolled up to 1 hour data which is kept in a

database.


4

The same Instant Reports are available on the interfaces that are associated to the selected device.

Application Usage

By selecting the Application usage tab the following screen will appear which will allow you to view the utilization stats for specific

sites on a protocol level, meaning you be able to identify what type of data is flowing over your network:

Note that is this is an additional service that you need to subscribe to which has cost implications.

View AUM Navigator provides a tree view of all the sites and their relevant locations which can be selected for reporting.

Under The AUM Navigator , you will be provided with 2 drop downs – Services and Locations

As you expand locations you will be able to see the different country, regions, and offices set per client.

If you right click on these you will be able to get reports for volume and throughput.


5

1. Represents the volume per office

2. Represents throughput per office. From offices you can drill down further into hosts

1 2


7.6 Email Schedule Management

Step Action

1

In the top right corner of every page there is an icon that is used to manage your schedules. By clicking on the icon and

selecting “Manage Schedules” the following screen will appear

1. This section will list all the emails currently scheduled with the relevant detail. Note that it will automatically remove the schedule

emails once they have completed.

2. The section allows you to perform different actions on the schedule emails ranging from deleting , duplicating an existing

schedule, merging 2 schedules etc.

1

2


7.7 Using InfoVista

Step Action

1

Generating Reports: Hourly, Daily, Weekly and Monthly Reports

Reports can be generated from almost every screen by clicking on an instance it will open up a new tab and generate a graphical

presentation for that instance. Here’s an example of how to graph an availability report for a specific site:

1. Navigate to “Service Performance”.

2. Click on a site for which availability stats will be graphed.

3. It will show you all the interfaces associated to this site on the right.

4. Click on the interface instance.

5. A separate tab will be opened up with the requested graph. Note that this will allow you to export, email or change the

requested report. See sections below.


6. By clicking on the separate attributes you can graph only that attribute instead of all the attributes associated to that

instance.

7. This process remains the same for all the different graphs that can be extracted. For example Utilization, Availability, End to

End etc.


2

Instant reports

Instant reports allow you to graph 5 min data instead of hourly data available with normal reporting. By following a similar process as

described above, but instead of clicking on the interface you would click on the small arrow next to the interface name.

This will then directly access the polers and provide 5 min reporting. Note that it is a sliding window and the data is only kept for 7

days.


By right clicking on a graph it will give you more instant report options to graph.

3

Sending & scheduling a report via email

After you have generated the required report that you wish to email, you click on the icon which will bring up the following

screen:


1. Enter the relevant email address information where you want to send the email to.

2. Tick the checkbox to include the generated reports in the body of the email. Note that it allows you to type additional information

in the body the mail.

3. The preview button gives you the ability to view the email before sending it.

4. Click on “Send Now” to complete the process which will bring up the following success message:


4

Scheduling a report

The same process must be followed as above, but instead of sending the report straight away navigate to the schedule tab

. The following screen will appear:

1. Complete the details pertaining to the schedule.

Name – The name for the schedule.

Reporting time – Refers to time this report will be executed.

Email time - The time the email will be send.

End date – The date this schedule will end.

Recurs – How frequently the email will be send. Daily, weekly or monthly.

2. Click on “Save Schedule” which will complete the process and add it to the email schedules.


5

Exporting a report

After a report has been generated you can export that report into different file formats. These formats include pdf, xls, txt and XML.

This can be done by clicking on the icon and selecting the format of your choice.


7.8 Field Definitions

Availability Bottom 10

Daily

Percentage of availability of the service over the displayed period. This

includes devices and interfaces which is related to this service. A device

or interface is considered to be available when it responds to a ping

request, that is, it is fully operational. No response from the device

doesn't systematically mean that it is down, since there may be a network

transmission failure - in such a case, the device is in 'Unknown state'.

Availability is one of the most important factors in the rating of a service

level - if a device is unavailable, its service level is zero.

Visual thresholds: >=99.5%: , >=98%: , =20%:

Saturation

(TOP)

Percentage of saturation of the device over the displayed period, also

referred to as 'degraded mode'.

A monitored device is considered to be saturated when any one of the

following indicators (CPU, Memory and Buffer utilizations) exceeds a

predefined threshold. Any time saturation is reported, the individual

source factors should be checked carefully.

Visual thresholds: =20%: , >=50%:

Reachability

Addresses the transactions between two devices, where a source device

is prompted to probe a destination device. The destination device is

considered reachable if it responds within a given time when addressed

from the source device. This indicator does not take into account cases

where the source device cannot trigger the transaction (for example, if it

is too busy), or cases where it does not acknowledge the prompt.

Therefore, the indicator value is, as a percentage, the number of times

the destination device responds to requests compared to the number of

times the source device has triggered a transaction.

Reachability should not be confused with Availability - even though a

device is available, that is to say up and running, this does not mean that

it can be reached through the network.

Visual thresholds: >=99.5%: , >=98%: ,


Utilization IN Utilization In measures the inbound traffic as a percentage of the total

allocated bandwidth.

'Utilization' is usually indicated against a predefined threshold. When a

resource is used below that threshold, the interface is capable of giving

good service. Above the threshold, the service level drops and users feel

the impact


Note: This can either be displayed as a percentage of the bandwidth

statement or the actual value.

Utilization OUT Utilization Out measures the outbound traffic as a percentage of the total

allocated bandwidth.

'Utilization' is usually indicated against a predefined threshold. When a

resource is used below that threshold, the interface is capable of giving

good service. Above the threshold, the service level drops and users feel

the impact.


Note: This can either be displayed as a percentage of the bandwidth

statement or the actual value.

Traffic Max Daily Traffic max measures the maximum traffic that flowed which can be either

inbound or outbound.


Source Source refers to the location of the PE router.

Destination Destination refers to the Site name of the CE router.

Latency

The latency measures the round-trip delay (in milliseconds) when a ping

request is sent to a monitored device.

Visual thresholds: =100: , >=1000:

Jitter

Jitter measures the inter-packet delay variance, in negative and positive

values, from destination to source (DS) and vice versa (SD). The values

represent the variance in milliseconds

Transaction OK Addresses the transactions between two devices, where a source device is prompted to probe a destination device. As a percentage, number of successful transactions compared to the total number of times the source device is prompted to probe the destination device.

A transaction is successful each time the destination device responds to the source device request before the timeout has elapsed.

Visual thresholds: >=90%: , >=60%: ,


7.9 Types of reporting available within InfoVista

Saturation

The saturation of a device consists of 3 elements:

memory usage

buffer usage

CPU usage.

If either one these are over utilized the device is seen as saturated.


Packet loss As a percentage, the number of packets which were dropped during the transaction between the source and destination probe.


Queuing Discards As a percentage, the number of bits which were dropped by the QoS

queuing policy over the total number of bits submitted.


Dropped Traffic (bps) Per second, provides the number of drop packets (that is to say, packets

not transmitted), compared to the total traffic sent by the Class-based

QoS.

Submitted Traffic (bps) Per second, sum quantity of the number of bytes submitted to the Class-

based QoS, regardless of the transmission successes and failures.

Transmitted Traffic (bps) Per second, sum quantity of the number of bytes that the Class-based

QoS has effectively transmitted, as opposed to the submitted Traffic

value.

Queue Depth In bits, provides the queue depth value of the ClassBased QoS, over the

display period.

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Availability

A device or interface is considered to be available when it responds to a ping request. This will

be displayed as a percentage along with the downtime.

Interface:

Device:

Utilization

Utilization refers to the amount of data that is being transmitted over a specific interface over

time. This is shown as a percentage of the bandwidth statement as well as the actual values in

bits

End to End (IPSLA)

Reports on how your link is performing, in other words from the PE (Source) to the CE

(Destination) device for a specific class of service by sending a packet across the link and

measuring the time ( latency) it took to reach the destination.

Quality Of Service (QoS)

Qos section not only reports on the amount of traffic flowing for that specific class of service, but

also shows if the packets are being dropped or not on that class.


7.10 Additional Reporting Capabilities

Netflow

Netflow gives the client the ability to drill down even more in terms of utilization by seeing what

data flowed on that interface and what was the source and destination IP’s used.

Top IP Usage per site

The protocol used for a specific IP pair

Spread sheets format combining all the information

Source & destination IP address

Source & destination CE to PE names

Protocol used

Bytes/packets transferred


Timeframe

Note: This is an additional feature that has cost implications

7.11 Limitations within InfoVista

1. Currently InfoVista doesn’t have the capability to provide netflow stats for VSAT, WiMAX & 3G or

any interfaces that are established dynamically due to some infrastructure limitations.

2. APN’s are not reported on in this portal, but a separate report exist which is provided by the

Vodacom GSM division. Contact your Account Manager or log a call with [email protected]

for assistance with APN reporting

mailto:[email protected]


7.12 General Comments

1. The lowest granularity data that is kept in InfoVista’s database is hourly data. However it does allow

you to go down to 5 minute reporting by accessing the pollers directly which has a sliding window of

7 days.

2. The reports can be created for different time intervals. For example 1-25 October hourly.

3. All the different report entities above can be graphed. See example below

Site Performance Screen

Provides a view on how each site is performing and presents data such as availability, Utilization etc.


Application Usage Screen (Netflow)

Provides a detailed view of the utilization at a specific site. For example the top IP pairs, protocol’s

used etc.

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