Vocational Rehabilitation

Missouri Departmentof Elementary and Secondary Education

April 19, 2023

Climbing Mountains and Metaphors

Kathy Kelly, Bert SchulteMissouri Vocational Rehabilitation

Vocational Counseling

Importance

Feeling heard and understood

Minimize resistance

2

Mission

Put people to work

3

Vision

Everyone deserves a great VR experience

4

Operating Principles

Act with a sense of urgency Provide quality customer service Maximize our resources Do the right thing Put people first Continuously evaluate our practices and

processes

5

“Spirit” of MI

PartnershipAcceptanceCompassionEvocation

6

Motivational Interviewing

Beginnings

Demand

Response

7

MVR’s Journey

Training Cohorts Management/Staff buy-in Motivational Interviewing Team Collaboration Supervisor Training Proficiency and Skill Building Cultural shift

8

MI Impact

Client centered – Equipoise Initial meetings Values/Goals/Behaviors clarification Client’s choose own path to mountain top with

counselor assistance Client’s write their own plan

Determination of VR assistance Addressing relapse/derailment

9

Discoveries on the Journey

Unexpected and unanticipated…

What gets measured gets done…

Risk and reward

Organizational Impact

10

Measuring Stuff11

I am willing to put in the extra effort to assist my clients and coworkers. 9.37

I am proud of what MVR does to help people. 9.32

I recommend my organization as a good agency from which to receive services. 8.98

I am constantly looking for ways to do my job better. 8.97

I utilize MVR’s Operating Principles as a guide in my work. 8.93

MVR’s mission and vision make me feel that my job is important. 8.75

My supervisor promotes a work environment that fosters quality customer service. 8.50

I understand how my individual performance contributes to MVR’s success. 8.50

My supervisor seems to care about me as a person. 8.44

I feel a sense of pride when I tell people that I work for this organization. 8.35

My work gives me a feeling of personal accomplishment. 8.30

My supervisor promotes a work environment that fosters productivity. 8.25

I believe I have a career with this organization. 8.14

In the past two years, MVR has provided me opportunities to learn and grow. 8.02

I recommend my organization as a good place to work. 8.00

My work environment supports a balance between work and personal life. 7.81

I can see myself working for this organization five years from now. 7.70

In my organization, leaders generate high levels of motivation and commitment in the workforce. 7.58

My creativity and innovation are rewarded. 6.80

MVR provides me with opportunities for career advancement and promotion. 5.92

Discoveries on the Journey

Vocational Counseling

12

Questions??13

vr.dese.mo.gov

Contact Us14