Vocational (BTEC) Update

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Bristol Post 16 Conference 6th July 2016

Agenda o  Pearson Handy Guides

o  16-19 overview

o  BTEC Redevelopment Timeline

o  Refresher on Vocational Reform

o  DfE 2018 Lists

o  BTEC Nationals from 2016

o  Why choose BTEC Nationals from 2016?

o  Overview of Support (Free/Paid)

o  Level 2 for Post 16 (Technical Certificates)

o  UCAS points comparison

o  Contact us

Pearson Handy Guides •  Key Stage 4 performance measures •  Implementing A level reforms •  16-19 performance tables •  14-19 qualification reform, 2010-2019 •  Apprenticeship reform

SLT Briefing – Spring 2016

16-19 overview – key issues and reforms

•  Study programmes

•  GCSE English and maths retakes

•  New performance measures

from 2016 (including Tech Bacc)

•  Applied General and Tech Level

•  Technical Certificates

•  Apprenticeships

•  Technical and professional education (Sainsbury review)

•  A level reforms

•  Core maths

•  Traineeships

•  Social mobility

BTEC Redevelopment Timeline 2016/7

2016 2017 BTEC National

NQF 16-19

Applied General Tech Level

BTEC Firsts

Level 2 16-19

Tech Cert NQF

BTEC Level 1- 16-19 (graded )

BTEC Level 1/ Level 2 14-16

Tech Award NQF

Vocational Reform - A quick refresher •  DfE performance measures

•  Lists of vocational qualifications which are recognised in performance measures

•  Four lists:

•  14 – 16: Levels 1 and 2 = Technical Awards

•  16 – 19: Level 2 (post-16) = Technical Certificates

•  16 – 19: Level 3 = Applied General

or

•  16 – 19: Level 3 = Tech Level

•  Qualifications can appear on one list only

•  Pearson update on Performance measures here

•  DfE lists for 2018 (updated June 2016) here

• 

Qualifications must demonstrate:

Applied General Tech Level

Purpose Supports progression …

… primarily to study at a higher level of learning or possibly to employment

… to work in specific vocational areas either directly or via Higher Education

Minimum size (Guided Learning Hours)

Not less than 150 GLH Not less than 300 GLH

Recognition 3 Higher Education Institutions. 1 professional body or 5 employers.

Content Not less than 60% mandatory. Not less than 40% mandatory.

Assessment Not less than 40% external

Synoptic: Identify, and use effectively in an integrated way, skills from across the whole vocational area.

Not less than 30% external

Synoptic: Identify, and use effectively in an integrated way, skills from across the whole vocational area.

Grading Required. Required

Employer involvement Not required. Direct involvement in delivery and/or assessment.

Progression Evidence of progression after two years. Evidence of progression after two years.

Track record Take-up in first two years. Take-up in first two years.

16-19 Accountability measures in England - more criteria from 2016

DfE announces final 16-19 Applied General and Tech Level lists (2018 results) (England) We’re delighted to confirm that in every new BTEC National sector, there are qualifications included on the post-16 performance measures in England and they will:

●  count towards 16-19 performance measures in England

(summer 2018 results)

●  be eligible for post-19 funding in England from September 2016.

DfE lists for 2018 (updated June 2016) here

Find out which BTEC Nationals are included here

16-19 Performance Tables (2018 Results) Your at-a-glance guide to new BTEC Nationals (2016) on the lists

*NOW INLCUDED

Your new portfolio for first teaching in September 2016 The following BTEC National in Sport qualifications are now included on 16-19 performance measures for 2018 results, and are eligible for 16-18 and 19-23 entitlement funding. •  BTEC National Extended Certificate (360 GLH) - Applied General List •  BTEC National Foundation Diploma (540) - Applied General List •  BTEC National Diploma in Fitness Services (720 GLH) - Tech Level List Your options for the new academic year (2016-17) •  You can choose qualifications from your new BTEC Nationals in Sport (2016), as listed above. •  You can teach the current BTEC Nationals in Sport (2010) for another year. They are eligible for

funding, although they won’t count on performance measures for summer 2018 results.

Changes to your BTEC Nationals (2016) in Sport – June 2016 update

Following a successful review, we’re delighted to let you know that the BTEC Level 3 National Diploma in Fitness Services (720 GLH) is now included on the Tech Level List.

More information and further developments here

BTEC Nationals from 2016

Extensions to Current QCF BTEC Nationals We will extend the last registrations date for all current BTEC Level 3 Nationals (2010) to 31 December 2017.

What does this mean?

From September 2016 centres will be able to:

1.  start teaching your brand new BTEC Nationals where there is a new qualification available

or -

2. continue with your current QCF BTEC National qualifications.

Note: Current BTEC National QCF will NOT sit on 2018 performance tables so… if performance tables are important centres will need to switch to the new NQF BTEC Nationals from Sept 2016.

BTEC Nationals Current (2010) and NEW (2016) titles

BTEC Level 3 Nationals (2010)

BTEC Level 3 Nationals (2016)

Same size as:

Pearson BTEC Level 3 Certificate (graded P, M, D, D*)

Pearson BTEC Level 3 National Certificate (graded P, M, D, D*)

0.5 x A level 180 GLH

Pearson BTEC Level 3 Subsidiary Diploma (graded P, M, D, D*)

Pearson BTEC Level 3 National Extended Certificate (graded P, M, D, D*)

1.0 x A level 360 GLH

Pearson BTEC Level 3 90-credit Diploma (graded from PP to D*D*)

Pearson BTEC Level 3 National Foundation Diploma (graded P, M, D, D*)

1.5 x A levels 510 or 540 GLH

Pearson BTEC Level 3 Diploma (graded from PP to D*D*)

Pearson BTEC Level 3 National Diploma (graded from PP to D*D*)

2.0 x A levels 720 GLH

Pearson BTEC Level 3 Extended Diploma (graded from PPP to D*D*D*)

Pearson BTEC Level 3 National Extended Diploma (graded from PPP to D*D*D*)

3.0 x A levels 1080 GLH

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BTEC Nationals Step into your future

Sectors in redevelopment for 2016

Art and Design Animal Management

Applied Science Business

Children’s Development

and Well-being

Creative Digital Media Production Engineering Health and Social

Care

Computing and IT

Performing Arts Sport

Retail Sport and Exercise Science

Enterprise IT Practitioner Equine

Management

p"

●  Applied"Law""●  Construc4on"●  Environmental"

sustainability"●  Land:based""●  Music"

●  Public"Services""●  Vehicle"Technology""●  Travel,Tourism"and"

Hospitality"●  Produc4on"Arts""

Construction

Travel, Tourism and Hospitality Management

Music

BTEC Nationals Step into your future

Sectors in redevelopment for 2017

Students apply learning in practical assessments

Types of assessment Set and marked by Format Students demonstrate

Assignments

You

Verified by Pearson

•  Practical tasks •  Work-related scenarios

•  Tailored to local needs

Application of knowledge and skills Individually or in teams

Tasks

Pearson •  Practical tasks •  Everyday scenarios

•  Controlled conditions

•  Some pre-released information

Application of learning to common workplace or HE scenarios

Exams Pearson •  Practical questions

•  Written responses

•  Controlled conditions

Confidence with recalling and applying technical information and fundamental knowledge

Range of assessment styles allows learners to showcase their skills and application of knowledge, so they can progress to higher education and/or employment.

Students apply learning in practical assessments

Internal assessment

Internal assessment is still the cornerstone of the BTEC learning experience. It’s used for some mandatory units, and all optional units.

Key points to note Option of re-take for internal assessments (similar to QCF), so that:

•  Original assignment brief – normal rules apply - e.g. 1 resubmission of evidence within 15 working days

•  One re-take – re-take rules apply

- Re-take a new assignment - Tasks cover pass criteria only

Assignment brief (Internally verified)

Students complete task

and submit evidence

Marked by centre Standards verified by Pearson

Grading We’ve changed the way qualification grades are calculated. This affects every qualifications except: ●  Diploma in CPLD ●  Extended Diploma in CPLD

Learners must pass certain units to remain eligible for a qualification pass. These units have been selected because they contain essential content, as expressed by employers and HEI. Generally, this means: ●  All externally assessed units ●  Most (sometimes all) mandatory units.

Grading Structures in specifications have been updated to reflect “must-pass” units.

Mandatory Group A = learners must achieve a unit grade of Pass or higher.

Mandatory Group B = learners must take and report a unit grade (U,P,M,D).

Optional units = learners must take a valid combination and report a unit grades for all units (U,P,M,D).

Tech Levels

Examples only

Structures in specifications have been updated to reflect “must-pass” units.

Mandatory = learners must achieve a unit grade of Pass or higher.

Optional units = learners must take a valid combination and report a unit grades for all units (U,P,M,D). (This applies for all optional unit groups.)

Applied General

Examples only

Summary of changes - grading

Summary of changes - grading Structures in specifications have been updated to reflect “must-pass” units.

Mandatory external = learners must achieve a unit grade of Pass or higher.

Optional units = learners must take a valid combination and report a unit grades for all units (U,P,M,D). (This applies for all optional unit groups.)

Mandatory internal = learners need to achieve 2 out of 3.

Applied General - Diploma size only

Examples only

Summary of changes – employer involvement

We’ve clarified the process for QA of employer involvement: We will quality assure Employer Involvement through two existing processes: ●  The Centre Quality Review - will check compliance at the centre level.

●  The Standards Verification process - will sample at least one unit with employer

involvement in the first year of the programme. Centres can use their own forms and documentation as evidence within these reviews (we won’t restrict them to a certain format or form).

Why Choose BTEC Nationals from 2016?

Presentation Title Arial Bold 7 pt

Increasing the knowledge and improving the perception of BTEC

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Building confidence and reassuring our customers

Brand Ambassadors HE Eligibility

Lead message “BTEC students come to university with the skills they need to succeed” Key statistic In 2015, 1 in 4 students that got into university in the UK did so with a BTEC* * UCAS report – Progressive Pathways Jan 2016

Hayley Simpson, Sports Coaching Leeds Beckett University “My BTEC got me into university and it’s given me many options for my future” Connor Thomas, 3D Graphics and Visual Effects, University of South Wales “BTEC helped me put into practice what I learned in class”.

Director of Education

Senior Lecturer, Marketing

Dean of Engineering

Brand Ambassadors Employability

Zoe Jackson MBE Founder award-winning Performing Arts School

Albert Hitchcock Pearson Chief Technology and Operations Officer and Former

BTEC student

Peter Jones CBE Entrepreneur

Lead message BTEC students have the skills they need to kick start their career Key statistic 90% of BTEC students are employed full time after graduating

Lead message I love BTEC students for their passion and practical skills Key statistic 90% of BTEC students are employed full time after graduating

Lead message The practical learning you get from a BTEC got me where I am today Key statistic 90% of BTEC students are employed full time after graduating

UCAS data on entry to HE – 2014 End of Cycle Report

•  23.4% of students entered university in 2014-15 with a BTEC compared with just 13.5% in 2008 (in 2015-16, this increased to 24.3%)

•  The fastest growing routes to HE are with a BTEC, or a BTEC/A level mix

•  The proportion of students entering HE with a BTEC is higher in areas with a low rate of entry

•  Disadvantaged young people are over 10% more likely to enter HE than they were a year ago

•  Entry rates for young people from all ethnic groups increased

Trends in entry to HE

The student sample by qualification type (UCAS data – A level and BTEC only)

BTEC National registrations

•  Registrations by size (2015) of BTEC Nationals that are mainly used for progression to HE:

o Extended Diploma: 107,000 (equivalent to 321,000 A levels)

o Diploma: 44,000 (equivalent to 88,000 A levels)

o Subsidiary Diploma: 114,000

o  In total c550,000 A level equivalents (cf 850,000 A level results)

BTEC National sectors with the highest uptake

The main sectors at level 3 are:

1.  Sport

2.  Business

3.  Health and Social Care

4.  ICT / computing

5.  Applied Science

6.  Art and Design

7.  Creative and Media

8.  Engineering

Most popular HE areas of study for BTEC students Degree%Subject%

2010/2011% 2013/2014%Change%

%% Students% %% Students%

Crea4ve"Arts"and"Design"(incl."Performing"Arts)" 22.9%" 19504" 19.1%" 20154" 3%"Business"and"Management" 15.3%" 13047" 16.1%" 17021" 30%"Biological"Sciences"(incl."Psychology"&"Sport)" 13.3%" 11325" 15.7%" 16576" 46%"Mathema4cs"and"Computer"Sciences" 10.5%" 8907" 10.2%" 10720" 20%"Subjects"Allied"to"Medicine"(incl."Nursing)" 7.6%" 6491" 8.0%" 8478" 31%"Social"Studies"(incl."Economics"&"Geography)" 5.3%" 4506" 7.1%" 7440" 65%"Educa4on"Studies" 4.9%" 4151" 5.3%" 5548" 34%"Communica4on"Studies"(incl."Media"Studies)" 4.4%" 3701" 4.3%" 4566" 23%"Engineering" 4.7%" 3963" 4.1%" 4302" 9%"Law" 1.9%" 1611" 2.7%" 2806" 74%"Physical"Sciences" 1.9%" 1580" 1.9%" 2017" 28%"Architecture,"Building"&"Planning" 2.6%" 2171" 1.7%" 1793" :17%"Veterinary"Science"and"Agriculture" 1.8%" 1549" 1.1%" 1190" :23%"Technologies" 1.7%" 1478" 1.1%" 1135" :23%"Linguis4cs"and"Classics"(incl."English"Lang"&"Lit)" 0.5%" 418" 0.8%" 839" 101%"Historical"and"Philosophical"Studies" 0.4%" 358" 0.5%" 562" 57%"European"Languages"and"Literature" 0.1%" 87" 0.1%" 128" 47%"Other"Languages"and"Literature" 0.1%" 50" 0.1%" 114" 130%"Combined" 0.1%" 109" 0.1%" 67" :38%"Medicine"and"Den4stry" 0.0%" 18" 0.0%" 15" :17%"Total% 100%% 85022% 100%% 105473% 24%"

Courses to which BTEC students progress - comparison 2008 and 2012 •  In 2008 70% of BTEC students progressed to a degree subject close to their BTEC

subject : this fell to 61% in 2012 •  Trend was consistent against all subject areas except engineering where over 80% of

learners progressed to a degree in engineering

Jo Johnson, Minister for Universities and Science: targets for widening participation “Our universities should be open to everyone who can benefit from them, regardless of family background or ability to pay.

The Prime Minister is committed to doubling the entry rate from disadvantaged backgrounds by 2020, compared to 2009 levels.

We also want to see a 20% increase in the number of black and minority ethnic students going to university by 2020, with matched improvements in their completion rates and progression into work. Young people with a Caribbean heritage will need special attention as part of this work …”

Speech at Universities UK Annual Conference, University of Surrey 9 September 2015

The report Vocational Progression to Selecting Universities Comparisons and Trends 2010-2013 published by the Western Vocational Progression Consortium in September 2014 had similar findings. It also reported:

"in addition, ‘BTEC students’ were also highly likely to come from a family without any parental experience of HE (42.1%).”

2013 2010

2013

2010

2013 2010

A level BTEC Mix

HE views on BTEC learners HE indicated that the strengths of BTEC National students were:

•  Teamwork •  Project work •  Practical skills •  Independent learning skills •  Oral and presentation skills Concerns raised by HE about BTEC National students were:

•  The ‘resit culture’ •  Poor ability to prepare for examinations •  Insufficient factual knowledge •  Lack of maths and/or English (writing) skills in some subjects

Supporting BTEC learners into HE •  New resubmission rules from 2014 address the ‘resit

culture’

•  External assessment contributes to the new (2016) specifications

•  Essential content (eg maths for engineering and computing, science for health) becomes mandatory

•  Working with HEIs to review support for BTEC learners

‒  Brunel University – HEA-funded project

‒  University of Exeter – joint Pearson project

‒  University of Bath – support for both BTEC and A level

‒  London South Bank University – working with local colleges

BTEC Nationals (2016) – Support Overview

Free Support

41

EOL login, Claim roles. mybtec.pearson.com

Build assignments

Create courses and add the course team; and import registered learners!

Add assignments and dates, to generate assessment plans

Assess!

Getting started with myBTEC

42

The BTEC Assessment Process The myBTEC Assessment Process The colours show all the manually completed forms

The yellow shows myBTEC timesaving digitisation

•  All support materials are available for free from the

Pearson Qualifications website •  Fully downloadable and, where necessary,

customisable for your course

•  Free support has been created as part of the integrated proposition to provide a consistent approach across all resources

Free support available for every sector

PLAN

Skills%for%learning%and%work%acCvity%sheets%

%%

Delivery"plans%""

Sample%assessment%materials%

""

Authorised%assignment%briefs%

Delivery%guides%%

""""

The"Introduc4on"to"your"delivery"guide"includes"guidance"around"how"to"structure"your"course"and""make"the"right"choice"for"your"learners."

An"example"of"how"your"qualifica4on"might"be"delivered"over"one"or"two"years,"showings"key"4mings"in"your"course."

Ac4vity"sheets"to"help"you"plan"the"induc4on"of"your"course"and"introduce"learners"to"BTEC."

Assignment"briefs"produced"by"SVs"–"they"can"be"used"by"centres"as"they"are"or"can"be"adapted"for"use.""

Sample"assessments,"complete"with"mark"schemes,"to"help"you"plan"how"to"prepare"learners"for"the"external"assessments.""

TEACH%

Schemes%of%work%%

Skills%for%learning%and%work%acCvity%sheets%

%%

Delivery%guides%%

""""

Unit:by:unit"sec4ons"contain"guidance"on"how"to"approach"the"unit"overall"and"guidance"around"the"assessment."""

The"Geang"started"table"includes"ideas"and"ac4vi4es"for"how"to"deliver"the"topics"in"each"learning"aim."

How"do"I"deliver"the"course?"A"breakdown"of"the"GLH"with"sugges4ons"for"ac4vi4es,"links"to"other"units"and"ideas"for"assessment"prepara4on."

Ac4vity"sheets"that"develop"learner’s"skills"in"specific"skills"in"a"BTEC"context."Sheets"contain"learning"plus"ac4vi4es."

ASSESS%&%TRACK%

Authorised%assignment%briefs%

Sample%marked%learner%work%

Sample%assessment%materials%

%%

Sample"marked"learner"work"for"selected"internal"and"external"units"to"help"you"understand"the"expecta4ons"of"the"standard"for"each"grade.""

Samples"tests"and"tasks"for"the"externally"assessed"units,"provided"for"centres"to"exemplify"the"type"of"ques4ons"likely"to"be"examined"in"these"units.""

AABs"for"mandatory"units"available"on"website"from"March"and"for"op4onal"units"by"June/July.""

Pearson’s%paidPfor%resources%

Textbooks%for%learners%

Revision%Guides% Revision%Workbooks%

‘How%to’% ‘Have%a%go’%

"Support"given"on"revising"essen4al"content"PLUS"

exemplifying"the"key"skills"

"Prac4ce"revision"ques4ons"or"tasks"to"work"through"

"

"Engaging,"full:colour"

‘student"notes’"design"to"make"content"visually"

agrac4ve"and"accessible"

"Two:colour"design"with"write:in"space"to"allow"

students"to"take"a"hands:on"approach"to"revision"

Unit:by:unit"correspondence"between"the"two"

Revision%Guides%and%Workbooks%

AcCve%Learn%Digital%Service%(ALDS)%for%BTEC%NaConals%

•  Blended"learning"materials"for"in:class"and"independent"learning"

"•  Teaching"guidance""•  Online"version"of"textbook"for"front:

of"class"display"""•  Visit"website"for"more"informa4on"

How will we support you?

Website

Training

●  16-19 Performance measures pages here sector tables and links to Subject Advisor team

●  Select your BTEC

National Specifications here

Selection of free training available from Pearson

here

Regional Support

●  Your Curriculum Development Manager (CDM) and Curriculum Support consultant (CSC) can support SLT, QNs and HOD with curriculum planning , delivery and assessment of BTEC Nationals from 2016 .

BTEC Technical Certificates

2017

Level 2 post-16 and on to university….

In summer 2015:

•  51,918 learners achieved a BTEC National aged 19+ •  Of these 51,918 learners

•  19,834 applied to university (38%) •  13,738 had previously achieved a L2 BTEC First aged 16+ in

the same college •  Of these 13,738 learners

•  4,373 applied to university

This means that 32% of those learners who completed a BTEC National following Level 2 study post-16 went on to apply to university.

What will level 2 provision look like?

•  Clear divide between KS4 provision and post-16

•  KS4 provision complements a broad programme of learning and facilitates a wide range of progression

•  Post-16 – performance tables incentivising preparation for employment in sectors which recruit at level 2 – assuming the majority will leave with level 2 as their highest achievement?

•  What about those who under-achieved at KS4 but want to progress to level 3 study?

Technical Certificates (post-16)

•  Rigorous, intermediate (level 2) qualifications for post-16 students wishing to specialise in a specific industry, occupation or occupational group. They cover occupations where employers recognise entry at level 2 or where a level 2 qualification is required before students can progress to a Tech Level.

•  They equip students with specialist knowledge and skills, enabling entry to employment, an Apprenticeship or progression to a Tech Level.

● To enable learners to gain the essential knowledge, skills and behaviours

needed to progress into work or an apprenticeship in a given occupation and to make subsequent progress in that occupation. ● To be part of a wider study programme, including maths and English

taught separately. ● To enable progression from key stage 4 pre-16 or from Level 1 post 16.

● To be the basis for colleges and private training providers to be held

accountable for the performance of their students via performance measures

Purpose of BTEC Technical Certificates

Technical Certificates Majority 350-500 GLH in size; L2 only ▫  Agriculture, horticulture, animal care – 33 ▫  Arts, media and publishing – 6 ▫  Business, accounting, administration, law – 14 ▫  Construction, planning and built environment – 33 ▫  Engineering, manufacturing and transportation – 25 ▫  Health, social care and child development – 11 ▫  ICT – 6 ▫  Sport, travel and tourism – 9 ▫  Retail, hospitality and commercial enterprise – 35

Introducing the new suite Pearson BTEC Level 2 Technical ….. (Exact titles of the sizes tbc)

•  Certificate (240) – 8 qualifications

•  Diploma (360) – 10 qualifications

•  Extended Diploma (480) – 1 qualification

19 qualifications in 9 sectors to go onto performance measures and be available for first teaching September 2017

Note: Each qualification is individual. Qualifications are not ‘nested’, although they may have some units in common.

What’s coming – the detail First Teach

Qualifications Status

17/18 Phase 1

19 qualifications in 9 sectors Sport: 3 (Fitness, Rec Assistant, Sports Leader) Business: 4 (Business Admin, Enterprise, Retail, Customer Service) Science: 1 (Laboratory Science) IT: 4 (Solution Design, IT Networking and Security Technology, Services Helpdesk, Service Operations and Support) Childcare: 1 (CPLD) Engineering:1 (Production Operative) Hospitality: 3 (Food and Beverage Service, Professional Cookery, Patisserie and Confectionery) Land-based: 1 (Animal Care) Logistics: 1 (Warehouse Operative)

Many of these are replacements for BTEC Level 1/2 Firsts and BTEC Specialist qualifications (in WBL portfolio) which are already on the interim Technical Certificate list

18/19 Phase 2

13 further qualifications: HSC, Construction, Travel & Tourism, and more in the current 9 sectors.

Approved at SPAP

18/19 Explore opportunities for more Tech Certs in current and new sectors (Applied Science, Art and Design, Media, Music, Performing Arts and Public Services)

Awaiting SPAP

Timeline Phase 1

•  Submission to DfE August 2016

•  Specs available on website September 2016

•  GRTT from spring 2017

•  First teaching Sept 2017

Notes

•  Health and Social Care is phase 2 because new standards are not available until September.

•  Construction and T&T are also in phase 2.

Planned extension BTEC Firsts Levels 1/2 to cover transition period. June 2016

DfE criteria for Technical Awards and Technical Certificates

Characteristic Technical Awards Technical Certificates

A. Purpose – progression to… …further academic or vocational study

... employment, Apprenticeship or Tech Level

B. Size Min 120 glh Min 150 glh C. Recognition n/a 5 employers/1 PB D. Appropriate content Breadth of study Min 40% mandatory E. External Assessment Min 40% Min 25% F. Synoptic Assessment ✓ ✓ G. Grading ✓ ✓ H. Employer involvement n/a Delivery/assessment I. Progression ✓ ✓ J. Proven Track Record Take-up in first 2 yrs Take-up in first 2 yrs

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UCAS points comparison

Contact us Keziah Hayes -Curriculum Development Manager (SLT) keziah.hayes@pearson.com 07703888644 Joanne Knight -Curriculum Support Consultant (HOD) English / History / Geography / MFL / Computing/IT / Drama) joanne.knight@pearson.com Steph Strange -Curriculum Support Consultant (HOD) Maths / Science / PE/Sport / Business) steph.strange@pearson.com