vmgma spring conference 2019... · 2019-03-04 · michael newby, director hancock daniel glen...

VMGMA Spring ConferenceMarch 17-19, 2019

Hilton Richmond Hotel & Spa/Short Pump Richmond, VA

VIRGINIA

SAVE!Register by

March 8, 2019

VIRGINIA

VMGMA Spring Conference | March 17-19, 2019 | Richmond, VAVMGMA Spring Conference | Register online at www.vmgma.org

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SUNDAY PRE SESSION

PREREgIStRAtION REqUIRED

CMPE Mock Objective Testing Session (Multiple Choice)Patricia J. Mullins, FACMPE, Physician Practice COOInfectious Diseases PhysiciansAnnandale, VAVMGMA ACMPE Representative

How exciting you’re investigating board certification! You may wonder whether you are ready to take the plunge, or perhaps you have already set your goal on completing the process. Has it been years since you were in school, taken a test or written a paper? Are you apprehensive that you don’t know everything needed to pass the exam? Join us and take a multiple-choice mock exam that will provide a snapshot of the knowledge and tasks contained within the Body of Knowledge. The content presented will by no means be exhaustive but will give you a good idea of what the exam will cover.Please consider taking the exam even if you don’t feel 100 percent prepared. There is no penalty if you do not pass. If you’ve been a practicing professional for a few years, chances are you will be familiar with most of the material and you may surprise yourself by passing without any more preparation. Testing tips will also be shared during this session.

Temperament Fluency for LeadersTracy Spears, FounderExceptional Leaders LabTulsa, OK

This high energy, interactive session provides an understanding of how to connect and work together with different personalities. Participants will leave the session with a new vocabulary

and appreciation of how individuals work effectively as a team.

• Why Temperament Fluency Matters;• Connecting with Different Personalities;• Honoring Introverts and Extroverts;• The Four Basic Temperaments;• Motivators & De-motivators for Each;• Stressors for Each Temperament.

All attendees will receive a copy of Tracy Spears & Wally Schmader’s book “What Exceptional Leaders Know.”

Sponsored by VMGMA Silver Corporate Sponsors.

KEYNOtE SPEAKER

Cutting Edge Dueling PianosBaltimore, MD

Monday Night Entertainment Sponsored By


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The 5 Conversations Leaders Must Get RightTracy Spears, FounderExceptional Leaders LabTulsa, OK

Effective leadership is all about communication. Understanding how to handle the most important management conversations is the key to improving team performance, retaining talent and increasing team accountability. Participants will leave this interactive session with important new communication tools.

• A descriptive review of the five conversations leaders must get right;

• Learning when to have a certain conversation;• Leadership scripting to make sure your

conversations are successful.

HR Panel DiscussionGeGe Beall, MS, FACHE, SPHR, SHRM-SCP, Panel ModeratorFounder & ConsultantEngaged@WorkMidlothian, VA

Who doesn’t have questions regarding hiring, firing, FMLA, benefits, EEOC, ADA, office policies, etc.?

No matter if your practice is large or small, HR is becoming increasingly more complex in the area of compliance. Come join a panel of area HR professionals for a discussion on current HR topics guided by you, the attendee. We will have some hot topics to discuss but really would like your daily HR questions to help resolve. Please submit your questions, issues or concerns pre-conference to [email protected] so the panel may address your everyday HR problems.Panel:Sarah Faulkner, HR & Operations Manager, Virginia Physicians For Women, Richmond, VABecky Loos, HR Director, Dermatology Associates of Virginia, Richmond, VAJoanie McCann, FMLA Administrator, Bon Secours Health System, Richmond, VA

Diversity Today – Being More Inclusive TomorrowMauricio Velasquez, MBA, PresidentThe Diversity Training GroupHerndon, VA

The best medical practices understand and value the diversity of all their patients and

talented staff – are inclusive of difference. When “diversity issues” surface in employee relations issues or patient care issues, it can be costly – lawsuits, bad press, reputation of your practice can take a big hit.What is diversity, what does it mean to be inclusive will be presented. A framework for looking at these issues, a template for anticipating and being proactive around emerging diversity issues will be presented.This will be a highly interactive – participant centered workshop.

Toxic Employee – Toxic Workplaces: What You Don’t Know You Don’t KnowMauricio Velasquez, MBA, PresidentThe Diversity Training GroupHerndon, VA

We all have a toxic employee, a very negative employee who tries (intentionally or unintentionally) to recruit others to create a toxic workplace. What is a toxic employee and how to address them and their toxic behaviors before they “poison” the whole workplace will be presented and discussed.We will build a “skills kit” to minimize or neutralize these toxic issues. As an added bonus – how to deal with toxic family members will also be included. No really, same toxic behaviors – we do the same thing at home. We ignore the toxicity and hope it goes away by itself but it actually grows.

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data differently than average practices do? This session will introduce approaches to tracking operational data to improve scheduling, decrease patient wait times, reduce no-shows and increase patient access. MGMA’s practice operations benchmarks include front-desk metrics like collecting copayments and patient balances at the time of service, billing and coding metrics and much more. What data should your practice be focusing on next? How can you change your practice operations to beat the benchmarks? Discover answers for your practice.Learning objectives:

• Describe and give examples of key practice operations benchmarks;

• Explain reports that can improve workflows and processes for better performance against those benchmarks;

• Review current practice operations challenges and performance.

Leasing, Purchase and Sale of Medical Real EstateChris Zarpas, VPS.L. Nusbaum Realty Co.Norfolk, VA

John Profilet, SIOR, Sr. VPS.L. Nusbaum Realty Co.Norfolk, VA

This informative and instructive session is designed to better equip the medical practice administrator to make the important strategic decisions involved in the leasing, purchase and sale of medical real estate. Topics will include an overview of the medical office market in the U.S. and Virginia, with specific information on

Virginia market sales and lease rates. The session will also offer practical information on the commercial real estate process. Topics will include site selection, relocation, lease renewals, expansions and buildouts, the purchase, sale and financing of medical real estate, sale/leasebacks, property management and legal and tax considerations.

Seeing Past Tomorrow: Using Appointment Data to Strategize, Change, and Thrive in the FutureNate Moore, CPA, MBA, FACMPE, PresidentMoore SolutionsCenterville, UT

How would financial management be different in your practice if you could see the future? Appointment data is about as close as a practice manager can come to seeing what next week and next month will look like. Join an interactive discussion on using appointment data to increase opportunities in your practice. We will discuss ways to measure patient access to your providers, to reduce no show appointments, and to maximize capacity of your most important practice resources. See how practices across America are using appointment data to identify and solve problems before patients arrive, to make staff more efficient, and to reduce the number of unsold patient appointments. Medical practices have unique and unparalleled access to future information if they can leverage appointment data. Bring your ideas and experience and join the conversation in this session.Learning objectives:

• See real world examples of practices using appointment data to see the future;

• Discover ways to gather, analyze, and report on appointments;

• Collaborate on ideas and tools to leverage appointment data.

Beating the Benchmarks: Better Results with Practice Operations DataNate Moore, CPA, MBA, FACMPE, PresidentMoore SolutionsCenterville, UTStreamlining, optimizing and visualizing practice operations can lead to new opportunities for savvy practices. What reports do benchmark-beating practices focus on? What data matters most to managers focused on improving operations? How do leading practices see


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PROgRAMS At A glANcE3/17 Time ACMPE

CreditsAAPC

Credits

SUN 3:00 - 5:00 P 2.0 0.0

5:00 - 6:30 P

3/18 Time General Session Breakout Breakout Breakout Breakout ACMPE Credits

AAPC Credits

MON 7:00 - 8:30 A

8:30 - 8:40 AVMGMA President's

Message

8:40 - 9:00 AVMGMA Legislative

Update

9:00 - 10:30 A

Temperament Fluency For Leaders

Tracy Spears Sponsored by

Professionals Advocate 1.50

10:30 -11:00 A

11:00 - 12:15 P

The 5 Conversations Leaders Must Get Right

Tracy Spears

Risks of Distracted Practice: Link Between Distraction & Burnout

Shelley Rizzo

Toxic Employees/ Toxic Workplaces

Mauricio VelasquezFraud and Abuse

Mike Newby 1.25

12:15 - 12:30 P

12:30 - 1:45 P1:45 - 2:00 P

2:00 - 3:15 P

Documentation Issues In The Era of EMR

Tanner Pilcher

Risks of Distracted Practice: Link Between Distraction & Burnout

Shelley Rizzo2019 HR Hot Topics HR Panel Discussion

Getting Started With Telemedicine Rob Warlick 1.25

3:15 - 3:45 P

3:45 - 5:00 P

Handling Professional Licensing Board

Complaints Tanner Pilcher

Diversity Today - Being More Inclusive

Tomorrow Mauricio Velasquez

2019 HR Hot Topics HR Panel Discussion

Getting Started With Telemedicine Rob Warlick 1.25

3/18 = 5.0 CEUs

6:00 - 7:00 P

7:00 - 8:00 P

8:00 - 9:00 P

3/19 Time General Session Breakout Breakout Breakout Breakout ACMPE Credits

AAPC Credits

TUES 7:30 - 8:30 A

8:30 - 9:00 A Vendor Thank You

9:00 - 10:15 A

Leasing, Purchase & Sale of Medical Real

Estate Chris Zarpas & John Profilet

Using Appt. Data to Strategize, Change & Thrive in The Future

Nate Moore

Toxic Employees/ Toxic Workplaces

Mauricio Velasquez

Burnout/Work-Life Balance

Lynne Hughes 1.25

10:15 - 10:30 A

10:30 - 11:45 A

Documentation Issues In The Era of EMR

Tanner Pilcher

Beating the Benchmarks: Better Results with Practice

Operations Data Nate Moore

Diversity Today - Being More Inclusive

Tomorrow Mauricio Velasquez

Burnout/Work-Life Balance

Lynne Hughes 1.253/19 =

3.0 CEUs TOTAL = 9.75 8.0

BREAK (Foyer) Sponsored by Lab Corp, Nixon Medical Apparel & Linen Specialists, The Doctors Company

Entertainment - Cutting Edge Dueling Pianos Sponsored by AntWorks

BREAKFAST (Vendor Hall) Sponsored by Lab Corp, Nixon Medical Apparel & Linen Specialists, The Doctors Company

BREAK (Vendor Hall) Sponsored by Lab Corp, Nixon Medical Apparel & Linen Specialists, The Doctors Company

LUNCH Sponsored by Mag Mutual Insurance Co.

Close Airwalls For Lunch

Open Airwalls After Lunch

DINNER Sponsored by Professionals Advocate Ins Co

Educational Sessions

CMPE Mock Testing - Tricia Mullins, FACMPEWELCOME RECEPTION (Vendor Hall)

Sponsored by Mag Mutual Insurance Co.

BREAK (Vendor Hall) Sponsored by Lab Corp, Nixon Medical Apparel & Linen Specialists, The Doctors Company

COCKTAILS (Vendor Hall) Sponsored by Mag Mutual

BREAKFAST (Vendor Hall) Sponsored by Lab Corp, Nixon Medical Apparel & Linen Specialists, The Doctors Company

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Navigating Virginia’s Fraud and Abuse LawsMichael Newby, DirectorHancock DanielGlen Allen, VA

While many physicians are generally aware of the federal Antikickback Statute, the False Claims Act and the Stark law, Virginia’s fraud and abuse laws

should not be overlooked. This session will review some of the more noteworthy fraud and abuse laws affecting physicians under Virginia law (e.g., Virginia Practitioner Self-Referral Act) and their interplay with federal fraud and abuse laws. We will also review some fraud and abuse enforcement activity involving physicians that has been in the news.

Getting Started with TelemedicineRob Warlick, Co-Founder & Managing DirectorSimpleVisit.comCrofton, MD

As healthcare continues to embrace the digital age, more and more clinicians are using telemedicine as a tactic to provide care in an

innovative way. This session will cover how your practice can successfully implement virtual visits, how to identify patients that would best benefit from telemedicine, understand billing and documentation requirements and acquire strategies for how clinicians can adjust their style of practice for delivering care virtually rather than in person.

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Documentation Issues in The Era of EMR – What’s So Bad About Cutting and Pasting?Tanner PilcherTanner Pilcher Law PLLC Richmond, VA

The EMR can be an amazing tool that improves communication among providers, quality of care, and creates a comprehensive medical record. It can also create unforeseen headaches and unintended consequences if it is not used correctly. This talk will cover some of the basic tenets of documentation in the era of the EMR (hint – they are not so different from the “old” way) and how to help providers get it right. We will talk about the benefits and pitfalls of the EMR and have some fun looking at common and not-so-common mistakes using real life examples Ms. Pilcher has seen and understands how those mistakes can and are used against providers in professional licensing complaints and lawsuits.

Handling Professional Licensing Board ComplaintsTanner PilcherTanner Pilcher Law PLLC Richmond, VA

This session will cover the nuts and bolts of a professional licensing board complaint and why, no matter how tempted you may be to respond on your own, legal guidance is essential. We will go into detail about how to communicate with the Board and how to effectively use counsel throughout the process – from investigation through final determination.


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The Risks of Distracted Practice: The Link Between Distraction and BurnoutShelley Rizzo, RN, MSN, CLNC, CPHRM, CPPSPatient Safety Risk ManagerThe Doctors CompanyColumbus, OH

This educational seminar will focus on two distinct but related topics that place patients, physicians and staff at risk: Distracted Practice and Provider Burnout. Distracted practice is now recognized as a significant threat to patient safety and provider well-being. While all healthcare distractions are of concern while providing patient care, distractions from medical technology and personal electronic devices have particularly severe patient safety and risk management consequences. Awareness of this serious problem and the risk mitigating steps to decrease distractions is critical. Sharing this information with physicians and all healthcare personnel is an important risk reduction strategy.Physician burnout is also becoming a major issue with practicing physicians. It also impacts all healthcare personnel. The literature is abundant from multiple resources. Experts are indicating that a tipping point is here, affecting care of patients, diagnosis issues and the well-being of physicians, as well as, other healthcare personnel. Awareness of this problem and review of steps to reduce burnout and enhance work-life balance should be shared.We will examine strategies to mitigate risk, enhance patient safety and to address provider well-being and work-life balance.

Burnout / Work-Life BalanceLynne Hughes, FounderComfort Zone CampRichmond, VA

This session will focus on what a life in and out of balance looks like, the “balance continuum” and strategies to avoid becoming burned out and address the unique

challenges that healthcare professionals face. The session will include interactive activities and provide resources and daily coping strategies.

• Understand what life in balance and out of balance looks like;

• Develop strategies for leading balanced life; • Identify symptoms and provide tools to help avoid

burnout.

SAVE ThE DATE2019 Fall Conference

xKingsmill ResortWilliamsburg, VA

September 22-24, 2019

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Better Data, Better Decisions: Better Management for Medical PracticesA workshop for team leaders, supervisors, managers and administrators

Tuesday, March 19, 2019, 12:30 pmHilton Richmond Hotel & Spa / Short Pump | 12042 West Broad St. | Richmond, VA 23233

Register Early. Attendees Limited to 35.Attendees will need to bring an electronic device.

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Nate and Lucien will step into the real world during this hands-on workshop and share examples of how a local medical practice uses pivot tables to get what its PM/EHR cannot deliver. We request every attendee bring an electronic device, as we will provide a thumb drive containing de-identified practice data to each attendee. We want attendees to be able to build pivot tables by the end of this session and will share “step-by-step” how pivot tables can be built to track no shows, E&M coding, referring physicians and other valuable and actionable data. We will delve into the creation of dashboards and how they can be used to improve the performance of staff and the productivity of providers. Dashboard examples for better-performing practices across the country will be shared. Learning Objectives:

• Show real world examples of how pivot tables and dashboards have improved the performance and productivity of Lucien’s practice;

• Create your own pivot tables, using a de-identified data set provided to each attendee;• Compare examples of practice-changing dashboards for medical practices nationwide;• Appreciate the limitations of standard PM/EHR reporting.

Register online at WWW.VMGMA.ORGPayment Options: Visa | MasterCard | Discover | Check Attendees limited to 35. Registration closes March 8 or when seats are filled. Cancellations made by 3/8/19 will incur a $20 processing fee. No refund after March 8, 2019.

$49Workshop &

Refreshments

POST SPRING CONFERENCE WORKSHOP

Nate Moore, CPA, MBA, FACMPE, PresidentMoore SolutionsCenterville, UT

Lucien Roberts, III, FACMPE, Administrator

Gastrointestinal Specialists, Inc.Richmond, VA

Register by March 8, 2019 at WWW.VMGMA.ORG

Receive3.0 ACMPE

CEU’s

MARCH 19, 2019 AGENDA

12:30 – 1:00 pmRegistration

1:00 – 4:00 pmWorkshop

Refreshments Provided


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VMGMA Spring Conference Registrationwww.vmgma.org

Members may bring non-members from their practice at member rate (see VMGMA Spring Conference email for discount code). No children please. One registration form per person is required.

Register by March 8, 2019 and SAVEVISA, MasterCard, Discover or checks accepted. Checks payable to “VMGMA” should be mailed to VMGMA, P.O. Box 263, Sandston, VA 23150.

POSTPONEMENT / CANCELLATION POLICYCancellation of Program Registration by Attendee: Cancellation must be received by March 8, 2019 and is subject to a $50 processing fee. No refund will be made after this date. If sending a substitute, please notify VMGMA. If the substitute is of a different VMGMA status, registration fees will be adjusted. VMGMA cannot be held responsible for any travel cancellation fees.Postponement of Program by VMGMA:Attendees will be notified immediately of program postponement and revised dates. Attendees’ program registration will automatically be transferred to the new dates. If unable to attend rescheduled program, attendee must notify VMGMA within five (5) business days to receive a full refund. If VMGMA is not notified within five (5) business days, it will be assumed the registrant will be attending the rescheduled program and no refund will be made. Refunds will be issued within eight (8) weeks of attendee’s cancellation. VMGMA cannot be held responsible for any travel cancellation fees. Cancellation of Program by VMGMA:Attendees will be notified immediately of program cancellation. Attendee’s registration fees will automatically be refunded within eight (8) weeks of cancellation of program. VMGMA cannot be held responsible for any travel cancellation fees.

PHOTOGRAPHYBy registering for this event, you give the Virginia MGMA permission to publish photographs that may include your image. QUESTIONS?Contact the VMGMA office at 804.328.3344 or email [email protected].

cONFERENcE REgIStRAtION

Non member attendees receive a 6 month free membership if qualified as an Active Member.

Hilton Richmond Hotel & Spa / Short Pump12042 West Broad St. | Richmond, VA 23233

Single/Double: $159/night + taxes

Reservations can be made by contacting Hilton Reservations (804) 364-3600

Cut-Off: March 1, 2019 or when block is filled.

HOtEl AccOMMODAtIONS

$100

$200

$350

GUEST FEES OF CONFERENCE ATTENDEES

Sun. Reception/Mon. Dinner/ Mon. Entertainment

Sun. Reception/All Meals/ Exhibit Hall/Mon. Entertainment

Sun. Reception/All Meals/ Exhibit Hall/Mon.

Enertainment/Education

MAR 17-19 MAR 18 ONLY MAR 19 ONLY

$250 $200 $125


$300 $225 $150


$350 $275 $150


$400 $300 $175

NON-MEMBERS (Registration Fees BY Mar. 8, 2019)

(Registration Fees AFTER Mar. 8, 2019)

VMGMA MEMBERS (Registration Fees BY Mar. 8, 2019)

(Registration Fees AFTER Mar. 8, 2019)

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DIAMOND

GOLD

SILVER

BRONZE

CEU APPROVED*

ACMPE Credits9.75 Total

Sunday - 2.0 Monday - 5.25Tuesday - 2.5

AAPC CreditsMonday - 5.0Tuesday - 3.0Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor. Approval Expiration Date: 2/29/20

VMgMA Spring conference Approved credits

Conference Disclaimer: Speakers alone are responsible for the content of their respective program, presentations and/or handouts which are offered for informational purposes only. The views and opinions expressed in the sessions are not necessarily those of the VMGMA or the Conference and are not endorsed by the VMGMA or the Conference. The VMGMA and the Conference disclaims any and all legal liability or responsibility for the content expressed in the sessions or materials distributed as a part of the session. These materials have been prepared by "various speakers" for informational purposes only and are not legal advice. Any information contained herein is not intended as a substitute for legal counsel.

ACMPE participants may individually apply for continuing education credit for this program if the content relates to one or more of the six management domains in The Body of Knowledge for Medical Practice Management as determined by the member. ACMPE provides hour-per-hour credit (actual clock hours) subtracting time-spent for lunches and breaks.

VMgMA 2019 cORPORAtE SPONSORS

vmgma spring conference 2019... · 2019-03-04 · michael newby, director hancock daniel glen...

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