vivid sydney festivals of ideas - beyond the buzzwords - digital assurance [kjr]
TRANSCRIPT
Beyond the Buzzwords• Buzzwords Bingo
– Hitchhiker’s Guide to the Galaxy
• Beyond the Buzzwords – Digital Engineering
• Real world case studies – Smart Cities, Predicative Maintenance, Autonomous Vehicles
& Enterprise of Things
Buzzword Bingo
BrochureWare
WebCommerce
MobileCommerce
eBusiness
Tablet
Social
MultiChannel
Cloud
Internet of Things
Artificial Intelligence
Robotics
WebOptimisation
Big Data3D Print
Wearables
Drones
Sensors
However, Digital is not just about “buzzwords”
6/3/2016 7
Charter 1: The Buzzwords
What is the meaning of Digital?
Digital? = Signal?
“Digital usually refers to something using digits, particularly binary digits.”- Wikipedia
00101010
incorrect term?
Digitalization?
“Digitalization is the use of digital technologies to change a business model and
provide new revenue and value-producing opportunities; it is the process of moving
to a digital business.” – Gartner (http://www.gartner.com/it-glossary)
better term?
Digital Personas?
Digital Trailblazers
Digital Savvy
Digital Innovators
Digitally Stupid
Digitally Disengaged
Digital Immigrants
Digital HoldoutsDigital Voyeurs
Digital NativeDigital Naive
Smart Machine First
Open Innovation
Business Model Experimentation
Gamification
Data Science
Lean Start-up (MVE)Design Thinking
Holacracy
Digital Innovation Centres
Social Analytics
Enterprise Crowdsourcing
Maker Skills
A/B Testing or Canary
Relative Risk Thinking
Customer Centricity (CX)
Digital Hooks?
Tri-Modal?
Digital Workplaces?
Courtesy of Intel© Corporation 2014
Fluid IT• Agile and fluid
• Innovation, brand,
profit measures
• Think continuous
• Think days, weeks
Core IT• Reliable,
compliant, secure
• Think price/performance
• Plan and approvals driven
• Long life-cycles
Digital = Bi-Modal?
Digital Transformation?journey or adventure?
“Digital transformation refers to the changes associated with the application of
digital technology in all aspects of human society.” - Wikipedia
Digital Delivery?bi-modal IT
FluidIT CoreIT (Waterfall)
Digital Maturity?adaptive IT
“Mode 3 is the flexible mapping of business challenges to value streams to
determine the best Mode 1 or Mode 2 tools and skillsets to maximise achievement.”
Digital Differential?adaptive IT
19
Create business structure for rapid fail-fast project to enable innovation
Develop a digital core to differentiate organisation
by leveraging digital engineering + enterprise digital
Evolve the core systems
By deploying and evolving systems of record and enable insight-led access
Mode 2
Mode 1
Digital Harmonisation?gravitational waves
Mode 3
http://lisa.nasa.gov
Digital Mastery?multi-modal IT
fluid IT adaptive IT
DOMAIN OF DISCOURSE
FASTFEEDBACK
SLOW FEEDBACK
NODEDISCOVERY
SYSTEMATIZED(EPISTEMIC & SYSTEMIC
ENTROPY)
WHAT HAPPENED ?BUSINESS INTELLIGENCE
WHAT’S HAPPENING NOW ? REAL TIME
WHAT WILL HAPPEN ? PREDICTIVE
WHAT SHOULD WE DO ? PRESCRIPTIVE
core IT
MATURITYINNOVATION GROWTH
Learn
ing
Culture
s Teach
ing
Cu
lture
s
High Abstraction
Low Abstraction
Complex
Chaotic
Learn
ing
Culture
s Teach
ing
Cu
lture
s
High Abstraction
Low Abstraction
Complex Complicated
Learn
ing
Culture
s Teach
ing
Cu
lture
s
High Abstraction
Low Abstraction
Obvious
Complicated
Ray Arell Emma Langman Huw PriceTom Gilb
CONNECTED INTELLIGENCE
Digital Roles?New roles
fluid IT adaptive IT
DOMAIN OF DISCOURSE
FASTFEEDBACK
SLOW FEEDBACK
NODEDISCOVERY
SYSTEMATIZED(EPISTEMIC & SYSTEMIC
ENTROPY)
ENTERPRISE DIGITALBUSINESS INTELLIGENCE
DIGITAL BUSINESS REAL TIME
ALGORITHMIC BUSINESSPREDICTIVE
AUTONOMOUS BUSINESSPRESCRIPTIVE
core IT
MATURITYINNOVATION GROWTH
CONNECTED INTELLIGENCE
Sponsor
PMOScrum
Master
Therapist Researcher
Experience
Magician
DevOps
Engineer
UX
Designer
Maker
Creative
Infrastructure
Engineer
SDET
Dev
Tester
Product
Owner PM
Ops
Support
Mode 1 - CoreIT
Mode 2 – FluidIT
Mode 3 - AdaptiveIT
Digital Core?tri-modal IT
Enterprise Digital?
“Enterprise digital is the digitalisation of processes, behaviours and interactions,
resulting in an continuously adaptive innovative business model.“
algorithmic & autonomous
1990 2010 soon...2000 now
DIGITAL EVOLUTION TIMELINE
EN
TER
PR
ISE D
IGIT
AL B
LU
EP
RIN
TS
Websites
Digital
Marketing
eBusiness
Enterprise
Digital
Digital
Business
Enterprise
of Things
future...
Autonomous
Business
Robotics
Algorithmic
Business
Big Data
Analogue
Business
Drones
Digital
Lifestyles
Machine
Learning
Quantum
Computing
You are here
Digital Innovation?
“What if we could shut down email for a hour every day? To reduce the digital grid
and to support digital innovation and creative thinking.” dev.botframework.com
EVOLVE A DIGITAL CORE TO OUT-PERFORM YOUR COMPETITORS
Reach into existing systems and build interfaces people learn at-a-glance
Become an insight led organisation
Collapse processes and drive KPIs at all levels and create behavioural change
Take innovation-led ideas to productionisation
EVOLVE CORE SYSTEMS TO UNDERPIN DIFFERENTIATION
• Help run existing systems more effectively and cost effectively
• Reduce cost and complexity
• Infrastructure / development excellence
PROVIDE AGILE CAPABILITY TO INNOVATE AND EXPLOIT DISRUPTIONS
• Enable organisation to embrace innovation, hold off competitive threats and
exploit new opportunities
• Reduce need for Shadow IT by giving businesses a process to address
disruptions
INNOVATION
DIFFERENTIATION
CORE SYSTEMS
AdaptiveIT?multi-modal
6/3/2016 26
Digital Evolutionover revolution
Charter 2: Enterprise Digital
www.hitachiconsulting.com/digitalenterprise
* Hitachi, Evolving the New Reality, http://learn.hitachiconsulting.com/engineering-the-new-reality
Digital
Engineering
(i.e. DevOps)
Hybrid
CloudEnterprise IoT
Virtualization
& Simulation
Collaborative
Robotics
Self-maintaining
Self-healingBig Data
Analytics
Drones
VR / AR
Sensors &
Actuators
Digital Evolution enabled new capabilities:
Digital Engineeringhttps://youtu.be/6-PsPgKLmSA
Pillar 1 – Digital Engineering
• Building adapts to it’s surroundings• Is always ready• Is totally adaptive• Has a clear “enduring need” EARTHQUAKE
ENGINEERING
• Understand ‘enduring needs’ solved by business• Enable it to adapt and innovate• Create corporate agility• Evolve legacyDIGITAL
ENGINEERING
Digital engineering the future“It is what the company needs to support the future”
Digital Business is:
“embedding a new way of thinking into your company to become a permanently adaptive organisation which continually innovates, invents and adapts in response to change”
Our View of Digital Business
Business must create • a permanent change-state, • where disruption can be embraced• and where an end-state is not a goal.
• It is not a transformation project
• It does not have a beginning and an end
• It is not a journey, it is an adventure
• “Answers” to the digital evolution of a firm change continuously
• Like the flu vaccine, it needs constant analysis and changing
• If you do a “digital transformation” with a “start” and an “end”, you will fail
Adaptive businesses grow revenue 37%
faster and make 30% higher profits.
“Organisational agility: How businesses thrive and survive in
turbulent times” The Economist Intelligence Unit
Digital Engineering
Pillar 2 – Digital by Design
Digital by Design - DesignOps
Build
Deliver
MonitorMeasure
Learn
Design
Make
Check
Think
Design
Learn
Desi
gn
Ap
pro
ach
Think
Design Thinking Evolution
DesignOps – The Thinking Segment
Insight
Observe
Desi
gn
Ap
pro
ach
Research
Interpreting
Modelling
ChallengingPredicting
Observing
Insight
Experiment
Hypothesis
Research
Desi
gn
Ap
pro
ach
Experiment
Interpreting
Modelling
Fail fast, fail safely and learn rapidly
DesignOps – The Making Segment
Act
Analyze
Desi
gn
Ap
pro
ach
Deploy
Desi
gn
Ap
pro
ach
Release
Sense
Verify
Sense
Verify
FeedbackAssessment
Analyze
Act
Deploy
Respond
Develop
Continuous Everything (Deployment, Build & Delivery)
DesignOps – The Checking Segment
Divide
Disrupt
Desi
gn
Ap
pro
ach
Pivot
Focus
Enquire
InnovateEvolve
Disrupt
Divide
Experience
Adapt
Pivot
Desi
gn
Ap
pro
ach
Experience
Enquiring
Behaviours
Become a Digital Phoenix by Pivoting and Disrupting
Pillar 3 – Digital Manifesto
Digital Manifesto for Digital Business
Value: Think (Learn over Design)
• Evolution over Revolution
• Engineering over Agility
• Predictive over Continuous
• Intelligence over Things
Value: Make (Deliver over Build)
• Governance over Ownership
• Proactive over Reactive
• Maturity over Mastery
• Value over Product
Value: Check (Monitor over Measure)
• Systemic over Behaviour
• Adaptive over Lean
• Pivoting over Disrupting
• Innovation over Investment
Principles behind the Digital-Manifesto.net
That is, while there is value in the items on the right,
we value the items on the left even more!
Pillar 4 – Enterprise Digital
Enterprise Digital
“The digitalisation process (digital engineering) of:
• behaviours (algorithmic business)
• interactions (autonomous business)
• continuous (prescriptive & predictive)
• adaptive (tri-modal)
• innovative (differentiated & dynamic)
• business models
– digital by default (lean start-up)
– digital by design(ops)."
Exploring the definition of Enterprise Digital
WTF?Charter 3: Real-world case studies
WHAT’S THE FUTURE?
Insert pic of injection
[maybe captain America?]
We need to be different…
Hitachi – Social Innovation
SAFETY
UTILITYENERGY
SMART CITIES
TRANSPORT
RESEARCH
$3.4bnR&D
320,000+people
943Companies
Hitachi is an inspirational companyHitachi Consulting formed to exploit this innovation
Hitachi – Social Innovation
ROBOTICS
AUTOMOTIVE
SYSTEMS
PUBLIC SAFETY
MINING EQUIPMENTSENSORS
SOCIAL INFRASTRUCTURE
IOT PLATFORMS
ROBOTICS
I.T.
INFRASTRUCTUREAUTOMOTIVE
SYSTEMS
WIND TURBINES
MINING EQUIPMENT
RAILWAY CONTROL SYSTEMS
AND TRAINS
WEARABLES
PROGRAMMABLE
CONTROLSWATER TREATMENT
BATTERY SYSTEM
SENSORSMEDICAL
IMAGINGGAS TURBINES
SOCIAL INFRASTRUCTUREPUBLIC SAFETY MEDICAL DIAGNOSTICS
Hitachi – Enterprise of Things
Others
Financial Services
Digital Media and Consumer Products
Automotive Systems
High Functional Materials and Components
Construction Machinery
Electronic Systems and Equipment
Social Infrastructure and Industrial Systems
Power Systems
Information and Telecommunication Systems
US$3.4BINNOVATION BUDGET
Founded in 1910
US $93.4B FY13
970 subsidiaries
Ca. 325,000 employees
#1 worldwide for patent applications in emerging technologies (IoT, Big Data)
#78 in the 2014 FORTUNE® Global 500
Hitachi – Social Innovation
Gartner Symposium 2015
Hitachi Consulting on-stage at every symposium
Published and Referenced by Gartner
Created and published approach and materials
Digital Whitepaper 2 – Dec 2015Digital Whitepaper 1 – July 2015
Hitachi – Enterprise of Things – Case Studies
ENERGY
Smart buildings
Predictive analytics
Remote outage
notification
Smart waste
management
UTILITY
Hazardous materials
emergency response
Equipment
monitoring/control
Water treatment
Water management
VEHICLE
Autonomous Vehicles
Smart parking
Vehicle detection
Mobile payments
EV charging
TRANSIT
Intelligent rail and
transit solutions
Predictive maintenance
Fleet management
Asset tracking
Smart Roads
PUBLIC SAFETY
Video Surveillance
Remote security
monitoring
Emergency response
Smart street lights
Mass notification
INTEGRATED REPORTING AND ANALYTICS: ACTIONABLE INSIGHT
Case Study - Energy - Virtual Power Plant
Virtual Power Plant – Digital Broker
5
9
A virtual power plant is a link-up of small, distributed power stations, like wind farms, photovoltaic systems, small hydropower plants and biogas unitsthat can be switched off, in order to form an integrated network.
WS2
WS1
WS3
WS4
Virtual Power Plant – Predictive Weather
6
0
AB
C
60606060
“There have been some estimates from Cisco that there will be more than 50 billion objects connected to the Internet by the year 2020. Jonathon Wright has often saidthat when we talk about IoT we are talking about hardware -- not software.”
D
Hitachi RailOur operational consultants helped improve engineering productivity to reduce the cost and time of delivering new railway infrastructure
Case Study – Transit – Enterprise of Things
Transportation - Predictive Maintenance
The ‘Digitalisation’ of Smart CitiesHow to emerge successfully from the age of Digital Disruption
Hitachi Smart CitiesAward winning first-of-its-kind ‘Big Data’ platform for Copenhagen on which data collection, integration and sharing is centralised for the entire city
Smart Cities – Enterprise of ThingsAlgorithms to optimize Bimodal Transportation
Smart Cities - Digital MobileBecome carbon neutral as a city by 2025?
Public Safety – Smart Cities
License Plate Reader
(ANPR)
Disparate VMS
Live Face Matching
CAD
Gunshot Sensors
Social
MediaBody Worn
Camera
Drone Detection
Infrastructure and Transportation Safety and Security
Resources and Sustainability Population and Health
Hitachi – Social Innovation The integration of Internet of Things & analytics for a safer, healthier, smarter society
…so long and thanks for all the fish!…technology is stuff that doesn’t work yet