visual tools for the sp ia sp intersections - nov 2014
TRANSCRIPT
Visual Tools For the Information Architect
Ruven GotzAvanade
SharePoint IntersectionsNovember 2014
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Shared understanding
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Yes!A bridge!
Odds ofSuccess?
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Project goes?
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Same page
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Wickedproblems
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Hard(but tame)
Wicked
Guess what SharePoint is…
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Usually a bunch of people who all have a different
idea of what success looks like
Some of whom, won’t talk to each other
Machiavelli (not exactly )
It must be considered that there is nothing more difficultto carry out nor more doubtful of success nor moredangerous to handle than to initiate a new SharePointproject; for the project team has enemies in all thosewho profit by the old portal, and only lukewarmdefenders in all those who would profit by the newportal; this lukewarmness arising partly from theincredulity of mankind who does not truly believe inanything new until they actually have experience of it.
Dealing with humansin tough circumstances
Dealing with humansin tough circumstances
My three rules of SharePoint
1. Simplicity2. Simplicity3. Simplicity
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Putting it into actionExcellent facilitation means building your soft skills
Soft Skills
Confidence
Power Posing
Power Pose Blog: http://jamesclear.com/body-language-how-to-be-confident
Amy CuddyYour body language shapes who you are
http://youtu.be/Ks-_Mh1QhMc?t=8m2s
Famous Poser Posers
Listening
http://www.skillsyouneed.com/ips/listening-skills.html
http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/
Humor
Brutal Honesty
Requirements GatheringVisual Tools and Games that can help with analysis
The chicken and egg problem
Requirements
What makes something a requirement?
We can do that for $10
We can do that for $1,000,000
We require a jumbo solution to get to our destination
We require a jumbo solution to get to our destination
Sometimes, you do need this
Too much focus on the detail…
How
…and not enough on the destination
Why
Introduction to Mind Mapping
Mapping for Navigation
Mapping for Prioritization
Mapping for Prioritization
Mapping for Scoping
IBIS MappingA Grammar for Thinking
Two books you must read
What are wicked problems? (recap)
• You don’t really understand the problem until
you’ve developed the solution
• You don’t know when you’ve accomplished your goal
• Solutions are not right or wrong, they are just better
or worse
• Every wicked problem is unique
• Every solution to a wicked problem is a one-shot
operation
• You are dealing with social complexity
Tools that can help
IBIS Notation
I use Mind Manager to express the same notation
Dialog mapping to capture argumentation
Dialog mapping to capture argumentation
Dialog mapping to capture argumentation
Dialog mapping to capture argumentation
Dialog mapping to capture argumentation
Dialog mapping to capture argumentation
Dialogue Mapping for scoping
Visual DesignCard Sorting
What is Card Sorting?
“Card sorting is a great, reliable, inexpensive method for finding patterns in how users would expect to find content or functionality.”
- Donna Spencer
http://www.amazon.com/Card-Sorting-ebook/dp/B004VFUOL0
What are the types of card sort?
Open & Closed
Open card sorting process
Gerbil
Results
Gerbil
But not always what you expect
Ford
Gerbil
But not always what you expect (2)
Ford
Gerbil
Analysis
http://www.boxesandarrows.com/view/analyzing_card_sort_results_with_a_spreadsheet_template
Wireframing
I used to hate wireframing!
A useless wireframe
Way too much work
Erik Swenson
Balsamiq: Just right
Simple Wireframe
Process Mapping
Bizagi & Visio
Wrap up
This stuff is hard
Social Complexity makes every problem wicked
Getting to shared understanding is crucial
Visual tools with shared displays can help
Products and Tools Referenced• Mind Manager www.mindjet.com• Xmind www.xmind.net• Balsamiq www.balsamiq.com• Card sort tools measuringuserexperience.com/CardSorting
• Boxes & Arrows boxesandarrows.com• Dialogue Mapping cognexus.org• Paul Culmsee www.cleverworkarounds.com• BizAgi www.bizagi.com
Thank You! Download this deck from:http://www.slideshare.net/ruveng
