vistara 3.1 - delivering unified it operations
DESCRIPTION
Vistara makes it easy to define a service, create custom metrics for service health and availability, and display metrics in a graphical manner.TRANSCRIPT
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud The IT Operations Cloud
Eric Krock Director of Marketing
Mahesh
Ramachandran Senior Director of
Product Management
Vistara 3.1
Delivering Unified IT Operations
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Vistara Overview
• Vistara 3.1 for Unified IT Operations
• Demo
• Q&A
Agenda
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Vistara Overview
Who We Are
• HQ in San Jose, CA
• Enables modern IT model
• IT is a service provider
• Internal and external customers
• Using internal and external services
• Comprehensive SaaS solution for
modern IT operations management
• Unify IT operations
• Manage public & private clouds
• Deliver self-service IT
• Over 1000 customers and over 100
service providers use Vistara today
• Strong channel distribution – distributors,
VARs, SIs, MSPs
• Multi-tenant, multi-tier SaaS solution
to support tiers of partners
• Extensive integration to industry-leading
point tools and technologies
Our Customers
Distributors, VARs, & MSPs
Platform/Cloud Integrations
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
The Need for Unified IT Operations Management
How can IT unify the entire enterprise: physical, virtual and cloud?
Virtualization
VM VM
App App App App
Virtualized Servers
VM VM VM
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Private Cloud Public Cloud Physical Devices
Switch Router
Bring Your Own Device
• Monitor and manage
• Bottom to top of the stack
• On-premise and cloud
• Physical and virtual
• Many platforms, vendors, clouds
• Secure remote service delivery
Modern IT
Requires Unified
IT Operations
Management
Virtualization
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Service Catalog/SSD
Orchestration
Service Request Management
Customer Portal
Multi-Tenant
Service Management
Monitoring Auditable Remote Access
Alert Mgmt. Patch/Config/AV Mgmt.
Automation Escalation/Notifications
SLA/Analytics IT Heartbeat Dashboards
IT Operations Management
Unified IT Operations for Modern IT
MODERN IT
INFRASTRUCTURE
On Public Clouds
In Data Center
On-Premise
On Private Clouds
Enterprise Service Providers
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Breadth of Technology: Premise, Private, Public
Vistara Delivered as SaaS: Built-In Best Practices & Maintenance-Free
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Vistara Overview
• Vistara 3.1 for Unified IT Operations
• Demo
• Q&A
Agenda
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Receive reports on a specified schedule or on
demand basis via email.
• Set up reports to run on a daily, weekly, or
monthly recurring schedule or on demand.
• Customize report schedules to match user
needs.
• Notify users via email of reports that are
ready to view.
Scheduled Reporting
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Scheduled Reporting
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Access controls at the granularity of a device,
device group or credential set.
• Assign different users different sets of
permissions on the same devices.
• Offer common operations management
functions as a shared service to multiple lines
of business.
Role Based Access Controls
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Role Based Access Controls
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• New performance and configuration dashboards for:
• Microsoft SharePoint
• Microsoft Lync
• Complement existing dashboards for Microsoft
Active Directory, Exchange, IIS, and SQL Server.
• SharePoint Dashboard:
• Configuration
• Related services and processes
• Page views / day
• Views by type (sites/lists/list items/documents)
• Most popular pages (by page views)
• Information on each document (size, versions, size of
versions, total size)
Dashboard for Microsoft SharePoint
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
SharePoint Dashboard
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Lync Dashboard:
• Topology configuration
• Related services and processes
• User count for following metrics:
• Lync
• Lync Caller ID
• Private Line
• Analog Devices
• Common Area Phones
• Response Group Service (RGS) Workflows
• Voice Conference Numbers
• Exchange Objects
Dashboard for Microsoft Lync
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Lync Dashboard
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Monitoring support for popular open source
NoSQL databases and web infrastructure
applications.
• Vistara extends monitoring to popular
infrastructure applications behind cloud
based services:
• Couchbase
• Redis
• Apache ActiveMQ
• Memcache
Monitoring of Open Source Databases and
Infrastructure
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Monitoring of Open Source Databases and
Infrastructure
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• User-defined metrics to represent the availability and
performance of applications or devices that make up
a single logical IT service.
• Manage complex IT services with custom metrics:
• Define aggregate availability metrics for:
• standby
• failover
• redundant components
• Define aggregate performance metrics derived
from component level metrics via:
• average
• minimum
• maximum
• sum
Custom Metrics for Multi-Component
Applications
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Custom Metrics for Multi-Component
Applications
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Every alert comes with detailed
information that helps decide the impact
of the alert.
• Impact assessment for an alert includes:
• Device groups to which the device
belongs
• Sites to which the device belongs
• Services in which the device participates
• The service level associated with device
Impact Assessment for Alerts
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Impact Assessment for Alerts
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Enterprise and partner users can easily
manage SKUs across clients’ devices.
• Quickly assign / un-assign SKUs to client
devices and display the SKUs assigned to
each client.
• Enables service providers and enterprise
IT operations teams with multiple clients
to track SKUs across clients.
Simplified SKU Management
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Simplified SKU Management
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Vistara Overview
• Vistara 3.1 for Unified IT Operations
• Demo
• Q&A
Agenda
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
Demo
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
• Vistara Overview
• Vistara 3.1 for Unified IT Operations
• Demo
• Q&A
Agenda
Copyright © 2014 VistaraIT, Inc. All rights reserved. Vistara Confidential The IT Operations Cloud
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