visiting intu merry hill · 2017-10-26 · 6 intu merry hill website our website has all our recent...

Visiting intu Merry HillA detailed autism friendly guide

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Contents

Section 1 The guide 3 Section 2 Visiting times 4 Section 3

Planning your trip 6 Section 4

Parking and transport 7 Section 5

How do I find the toilets? 9 Section 6 Queuing 10 Section 7 What you can do at intu Merry Hill? 11 Section 8

A map of intu Merry Hill 12 Section 9

Dining at intu Merry Hill 16

Section 10 How can intu Merry Hill support you? 18 Section 11

What if something goes wrong? 19

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Welcome to intu Merry Hill, we hope you enjoy your shoppingand leisure trip to the centre. This guide will support you or theperson you are with from the early stage of planning a visit toarrival and also let you know what to do in an emergency.Throughout your visit there will be friendly, trained sta� on handshould you require our help. If you wish to talk to someone at thecentre our customer service team will be able to assist. Our desk is shown on the map within the booklet (see pages 12 - 15).This guide has been produced in conjunction with the Dudley Autistic Support Group; they provide a wide range of high quality,specialist, personalised care and educational support todisabled people and their families.

Thank you and have fun.

Dan Murphy General manager

Hello

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This guide is to inform our customers with autism and their parents or carers. This will help our customers know about the centre and to help them have an enjoyable visit.

In addition, we have created an easy to read visual guide of intu Merry Hill specifically for individuals with autism spectrum conditions (ASC). This booklet can also be downloaded via our website at: www.intu.co.uk/merryhill

There is also a list of stores and restaurants on our website at: www.intu.co.uk/merryhill/stores

We hope you enjoy your visit.

Section 1 - The guide

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We have identified intu Merry Hill's quietest and busiest times so you can you can pick the best time for your visit.

Shopping opening timesMonday to Friday: 9am – 9pmSaturday: 9am – 7pmSunday: 11am – 5pmBank holidays: 10am – 6pm

Quietest times in the centre*

Sunday to Wednesday: 9am – 11am

Busiest timesThursday to Saturday

*These times are based on an average week and can vary, particularly around Christmas, bank holidays and school holidays.

Section 2 - Visiting times

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LeisureTake a break from all that retail therapy with a trip to the beautiful canal just across the road from intu Merry Hill. This is also a great place to eat a packed lunch.

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intu Merry Hill websiteOur website has all our recent news, such as changes to openingtimes, shop locations, details of up and coming events and o�ers.The list of events may help you decide when it is best to visit andprepare you, or the person you are visiting with, for changes.Visit: www.intu.co.uk/merryhill/whatson

Social mediaYou can also see what’s going on at the centre via our socialmedia channels. Like us on Facebook at intu Merry Hill or follow us on Twitter @intuMerryHill

Free wifiFree wifi is available throughout intu Merry Hill. Please searchfor the intu Merry Hill free wifi connection in your mobile device settings.

Section 3 - Planning your trip

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By bus We have an on-site bus station with almost 100 local and regional buses passing through the depot every hour. The express X10 provides a direct link from Birmingham.

Information on all the bus routes is available on the intu Merry Hill website.

CarWe have 6 on site car parks, providing 10,000 free parking spaces including disabled and parent.

TaxiWe have an on-site taxi rank located next to the Bus Station.

TrainWe have excellent bus links to a range of local train stations for onward rail links.

Section 4 - Parking and transport

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Section 4 - Parking and transport

Cyclingintu Merry Hill is served by local cycle routes. There is a cycle shelter by the Bus Station.

WalkA simple, free and easy way to get more active, lose weight and become healthier. Footways are well lit, have good CCTV coverage and directional signage.

Electric vehiclesWe have 4 EV charging points on site which are all free to use for a greener form of travel.

For full details on traveling to the centre, please visit:intu.co.uk/merryhill/centre-information/how-to-find-us

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Section 5 - How do I find the toilets?

Our clean, spacious toilets (and accessible toilets) can befound by:

• Primark• Eat Central• Wetherspoons• Post O¦ce

Some of the wheelchair accessible toilets require a RADAR key to access before use. All our security sta� carry a RADAR key, and will be happy to assist people who require access.

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Section 6 - Queuing

We understand that queuing can be a stressful activity for people with autism. To help you avoid queuing as much as possible, we have a few suggestions:• Visit us at quieter times (see page 4 for more information)• Try our ‘Click and Collect’ service. You can buy online at home

from our website and collect from Centre Management Suite reception desk located near the post o¦ce* during your visit and then enjoy the rest of what our centre has to o�er.

*For full details on ‘Click and Collect’, visit our website: www.intu.co.uk/merryhill/centre-information/click-collect

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Section 7 - What can you do at intu Merry Hill?

Shopping is one of the main activities at intu Merry Hill. To help you, or the person you are with, navigate around the shops here are three pictures of large stores in the centre that you can use as a signpost.

JDTopshop

River Island

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Section 8 - A map of intu Merry Hill

Upper mall

Lifts

Escalator

Stairs

Cash Dispenser

Post Box

Entrance

Cycle Parking

Event Area

Bus Station/ Taxi Rank

Electric Vehicle charging points

Toilets

Baby Changing

Customer Services

Free Parking

Free mobile charging station

Kids play areas and family events

Amazon Lockers

Wi-Fi can be accessed

everywhere in the centre

Free

Key to maps

Services available at the customer services desk

Gift CardFirst Aid

Lost PropertyFun Buggies

Menswear

Womenswear & Kidswear

Free ParkingEntrance

Key to Maps

Kids Play areas and family events

Toiletsincluding facilities

for disabled customers andbaby changing

Baby Changing/Feeding Room

Pharmacies Post Office

Lifts Meeting PointLower Level “Concierge Desk”

Upper Level “Eat Central”

MStairs Escalators Cycle Racks

Mobilecharging station

Telephones Cash Machine

WiFi

WiFi Post/Letter Box

EEvent Area

Fountain Square

ConciergeWhere you will find the following services

First Aid

Shop Mobility

Lost Property

InterpreterService

Pushchair Hire

Bus Station/Taxi Rank

StoreDirections

Gift Cards Kiddy Cars Little ShopperHire

Home & Café Revive

Womenswear & Food

including restaurant

Food Court

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Key to Maps











WiFi


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Fountain Square


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InterpreterService

Pushchair Hire


StoreDirections


Home & Café Revive

Womenswear & Food


Food Court



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Section 8 - A map of intu Merry Hill

Lower mall

Lifts

Escalator

Stairs

Cash Dispenser

Post Box

Entrance

Cycle Parking

Event Area

Bus Station/ Taxi Rank

Electric Vehicle charging points

Toilets

Baby Changing

Customer Services

Free Parking

Free mobile charging station

Kids play areas and family events

Amazon Lockers

Wi-Fi can be accessed

everywhere in the centre

Free

Key to maps

Services available at the customer services desk

Gift CardFirst Aid

Lost PropertyFun Buggies

Menswear



Key to Maps











WiFi


EEvent Area

Fountain Square


First Aid

Shop Mobility

Lost Property

InterpreterService

Pushchair Hire


StoreDirections


Home & Café Revive

Womenswear & Food


Food Court



TOCRADLEY H

EATHM

5 JCT 4

COPTH

OR

NE

HO

TEL

BREWERSWHARFPUB

LEVEL STR

EETLEV

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DUDLEY CANA L


MADISON AVE

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15

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Menswear



Key to Maps











WiFi


EEvent Area

Fountain Square


First Aid

Shop Mobility

Lost Property

InterpreterService

Pushchair Hire


StoreDirections


Home & Café Revive

Womenswear & Food


Food Court



TOCRADLEY H

EATHM

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DEBENHAMS

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DUDLEY CANA L


MADISON AVE

TOBRIERLEY

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Menswear



Key to Maps











WiFi


EEvent Area

Fountain Square


First Aid

Shop Mobility

Lost Property

InterpreterService

Pushchair Hire


StoreDirections


Home & Café Revive

Womenswear & Food


Food Court



TOCRADLEY H

EATHM

5 JCT 4

COPTH

OR

NE

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BREWERSWHARFPUB

LEVEL STR

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DUDLEY CANA L


MADISON AVE

TOBRIERLEY

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Retail park

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Section 9 - Dining at intu Merry Hill

There are various restaurants around the centre in addition toEat Central which has lots of choice when it comes to dining,from eating in to take away. However, please note this area of thecentre is expected to be very busy and noisy at peak times of dayand peak periods.

A full list of our restaurants can found on our website at:www.intu.co.uk/merryhill/restaurants

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If you do bring your own food we have seating on the malls.

Section 9 - Dining at intu Merry Hill

If you’re visiting as a large group, we can provide an area in our large conference room to eat, however this does depend on availability.

Please pre-book with reception by calling 01384 487 960

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Section 10 - How can intu Merry Hill support you?

Autism awareness card and wristbandTo support you or the person you are visiting with, we have created our own autism awareness card and wristband in conjunction with the Dudley Autistic Support Group. You can download the card from our website or pick up a card and wristband at our customer service desk.

The autism awareness cards are to be used at your discretion, when and if an occasion presents itself and where you wish to inform sta�, or other shoppers, that you/your companion has autism, quickly and discreetly. Our autism awareness wristbands are orange. If an emergency occurs, the responding member of sta� will be able to quickly and accurately identify that you, or the person you are with, has autism and can therefore support you appropriately.

The bands have been created to be worn at your discretion and for your reassurance. All intu Merry Hill sta� have received autism awareness training.

Quiet roomIf you do need some quiet time we have a quiet room located near Eat Central toilets to use as you please.

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Section 11 - What if something goes wrong?

If you need support during your visit to intu Merry Hill please call our customer service team on 01384 571 053 or 01384 487 978. Alternatively, approach a member of sta� who will be happy to assist. If you have chosen to wear our wristband or carry our card, please show our sta� during an emergency and they will be able to o�er you additional support.

Our environmental services team

Our customer service team Our security team

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Many thanks to the Dudley Autistic Support Group who helped create this guide.

www.facebook.com/intuMerryHillwww.youtube.com/user/intuMerryHill@intumerryhill www.intu.co.uk/merryhill01384 487 960

© 2017 intu properties plc

visiting intu merry hill · 2017-10-26 · 6 intu merry hill website our website has all our recent...

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