VISHAL SONIB/10, FLAT NO: - 002, SILVER TOWER, SILVER PARK, MIRA ROAD EAST

THANE, MAHARASHTRA, INDIA PINCODE: - 401107

D.O.B:- 31ST MAY, 19840091-9930155182

SONIVISHAL@LIVE.IN

OBJECTIVE

To enhance my working capacities, professional skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment.

To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.

 WORK EXPERIENCEDUTY FREE STORE (LVMH GROUP) MUMBAI, MAHARASHTRA

DUTY MANAGER January 2008 - Present Handling team size of 60 Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to

develop and control sales and service programs. Review operational records and reports to project sales and determine

profitability. Monitor customer preferences to determine focus of sales efforts. Excellent knowledge on Foreign currencies, Replenishment and

Merchandising on the Shop floor as per category Analyzed sales figures – Utilized IT to record sales figures for data

analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.

REMANIKA APPARELS MUMBAI, MAHARASHTRASTORE MANAGER March 2005 - January 2008

Reaching sales targets and increasing profits Dealing with customer service issues such as queries and complaints Led and motivated the store team to increase sales and ensure

efficiency. Managed the store’s stock levels – Made key decisions about stock level

and stock control. Monitored the sales floor regularly, talking to staff and customers, and

identifying and resolving urgent issues Updated superiors on business performance, new initiatives and other

issues.

GLOBUS PVT. LTD. MUMBAI, MAHARASHTRASALES ASSOCIATES August 2003 - February 2005

Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on

customer needs and desires. Compute sales prices, total purchases and receive and process cash or

credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock. Open and close cash registers, performing tasks such as counting

money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

 EDUCATIONCHANDRESH LODHA HIGH SCHOOL MUMBAI, MAHARASHTRA

2000:- SSC (FIRSTCLASS)

DELHI ACADEMIC COUNCIL FOR HIGHER EDUCATION DELHI, INDIA 2006 :- HSC ( FIRST CLASS )

V. S. PRASANNA BHARTI GURGAON, HARYANA

2009 :- B.A. (FIRST CLASS ) ADDITIONAL SKILLS

Communication Teamwork Problem solving

 AWARDS AND HONORS

Awarded as “BEST TEAM LEADER” in DFS Awarded as “DFS STAR” in DFS Awarded as “BEST ATTENDANCE EMPLOYEE” in DFS. Awarded as “ TEAM STAR ” in DFS

 LANGUAGE KNOWN

ENGLISH, HINDI, MARATHI & GUJARATI.