virtualization manager survey: features, competitors, roi
DESCRIPTION
Virtualization Manager Survey conducted by SolarWinds. The survey was done to capture how existing Virtualization Manager (VMAN) customers are using the product Specific questions about the product, features, ROI, why they chose SolarWinds, their experience with other virtualization management tools, and so on were the focus areas of this survey The survey was rolled out to all existing Virtualization Manager customers in North America and the findings are based on answers from 136 respondentsTRANSCRIPT
Virtualization ManagerFeatures, Competitive, and ROI Survey
August 2014
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Overview
» The survey was done to capture how existing Virtualization Manager (VMAN) customers are using the product
» Specific questions about the product, features, ROI, why they chose SolarWinds, their experience with other virtualization management tools, and so on were the focus areas of this survey
» The survey was rolled out to all existing Virtualization Manager customers in North America and the findings are based on answers from 136 respondents
VMAN SURVEY. AUGUST 2014.1
Survey respondents save on average $70,000/year and experience over 40% fewer hours of downtime after deploying VMAN
Before VMAN After VMAN Annual Savings – Year 1
Time Saved
• Staff• VM Sprawl• Troubleshooting
3 FTEs Managing 216 VMs8.5 hours/month6.5 hours/month
2 FTEs Managing 244 VMs2.5 hours/month3 hours/month
1 FTE @ $65,000
Downtime 3.5 hours/month 2 hours/month 18 hours
Resources Saved (Annual)
• CPU• Memory• Storage
11 CPUs15 GB23 GB
Hardware cost savings: $6000
Total VMs Managed 216 VMs 244 VMs
Virtualization Manager Average Software Cost $5,995 ($5,995)
Total Savings $65k+ hardware cost of $6,000 – (Average software cost of $5,995)Plus revenue or efficiency benefits of reduced downtime
VMAN SURVEY. AUGUST 2014.2
Results – Comparing Smaller and Larger Environments
Smaller Environments (< 500 VMs) Larger Environments (> 500 VMs) Annual Savings – Year 1
Time Saved
• Staff
• VM Sprawl
• Troubleshooting
2 FTEs Managing 117 VMs/1 FTE Managing 130 VMs (before/after VMAN)6.3 & 2.1 hours/month (before/after VMAN)
4.6 & 2.3 hours/month (before/after VMAN)
3 FTEs Managing 295 VMs/2 FTE Managing 333 VMs (before/after VMAN)7.3 & 2.6 hours/month (before/after VMAN)5.3 &3.4 hours/month (before/after VMAN)
1 FTE @ $65,000 for both environments
Downtime 2.3 & 1.3 hours/month (before/after VMAN) 3.2 & 1.8 hours/month (before/after VMAN)
12 hours and 17 hours for smaller and larger environments
Resources Saved (Annual)
• CPU• Memory• Storage
8 CPUs12 GB17 GB
9 CPUs17 GB26 GB
Hardware cost savings: $6000 for smaller environments and $6500 for larger environments
Total VMs Managed 117 & 130 VMs (before/after VMAN) 295 & 333 VMs (before/after VMAN)
Virtualization Manager Average Software Cost
$5,995 $10,995
Total Savings $65k + hardware cost of $6,000 –software cost of $5,995 (smaller environments)$65k + hardware cost of $6,500 –software cost of $10,995 (largerenvironments)Plus revenue or efficiency benefits of reduced downtimeVMAN SURVEY. AUGUST 2014.
3
Results – Comparing Advanced & Basic Users
Expert/Advanced Users Use When Needed/Infrequent Users Annual Savings – Year 1
Time Saved
• Staff
• VM Sprawl
• Troubleshooting
2 FTEs Managing 180 VMs/1 FTE Managing 210 VMs (before/after VMAN)6.4 & 1.7 hours/month (before/after VMAN)
5 & 2.3 hours/month (before/after VMAN)
2 FTEs Managing 160 VMs/1 FTE Managing 170 VMs (before/after VMAN)6.4 & 2.1 hours/month (before/after VMAN)5 & 2.9 hours/month (before/after VMAN)
1 FTE @ $65,000 for both user groups
Downtime 2.5 & 1.4 hours/month (before/after VMAN) 2.5 & 1.8 hours/month (before/after VMAN)
13.2 hours and 8.1 hours for experts and infrequent user groups
Resources Saved (Annual)
• CPU• Memory• Storage
12 CPUs16 GB18 GB
6 CPUs12 GB18 GB
Hardware cost savings: $6000 for expert users and $5000 for infrequent users
Total VMs Managed 180 & 210 VMs (before/after VMAN) 160 & 170 VMs (before/after VMAN)
Virtualization Manager Average Software Cost
$10,995 $5,995
Total Savings $65k + hardware cost of $6,000 –software cost of $10,995 (expert users)$65k + hardware cost of $5,000 –software cost of $5,995 (infrequent users)Plus revenue or efficiency benefits of reduced downtime
VMAN SURVEY. AUGUST 2014.4
7% sys admins are extensive/expert users. 19% sys admins are infrequent/not fully deployed users. Out of all the virtual admins, only 21% of them are expert users/use VMAN extensively.
61%
50%
27%25% 24%
System Administrator Admin for Virtual Environment IT Generalist Capacity Planner Other
Current Role
Q1: What is your current role in your organization? • Network Engineer• IT Director• Executive• IT Ops Manager• VP of IT• Desktop Support• Network Manager• Engineering Architect• IT Security Manager• Network Analyst• Storage Admin• System Architect• Operations Manager
VMAN SURVEY. AUGUST 2014.5
42% of the users use VMAN only on need basis. Out of which 53% are virtual admins, 28% are capacity planners, 67% are sys admins, and 32% are IT generalists. Out of the 30% frequent/advanced users, 54% are virtual admins, 41% & are capacity planners, 59% are sys admins, and 32% are IT generalists.
42%
30%
10%
10%
8%
Level of Expertise
Use when Needed/ Use Basic Out of the Box Capabilties Use Frequently/Advanced User
Infrequent/Not Fully Deployed Haven't Deployed/Don't Use It
Use Extensively/Expert User
Q2: What best describes your level of expertise with SolarWinds Virtualization Manager?
VMAN SURVEY. AUGUST 2014.6
On an average every admin monitors at least 315 VMs using VMAN.
32%
29%
18%
15%
7%
Less than 100 VMs 101 - 250 VMs 251 - 500 VMs 501 - 1000 VMs Greater than 1000 VMs
# of VMs
Q3: How many VMs do you monitor using Virtualization Manager?
VMAN SURVEY. AUGUST 2014.7
53% of all respondents have not spent a single dollar after purchasing VMAN. 64% extensive/expert users have not spent a single dollar after purchase in the last 12 months.
53%
26%
9% 9%
2% 1% 1% 0%
$0 $1 - $5,000 $5,001 - $15,000 $30,000 - $100,000 $15,001 - $30,000 $100,001 - $200,000 Greater than$500,000
$200,001 - $500,000
Software cost for VMAN
Q4: Excluding the software cost for VMAN, how much have you spent in the last 12 months on training (including class fees, travel expenses), consulting (installation/upgrade/customization) and other services related to VMAN?
VMAN SURVEY. AUGUST 2014.8
12% admins who added 51-100 VMs are extensive/expert users. 83% admins who added over 250 VMs also monitor over 1000 VMs using VMAN and they are also expert/frequent users. On an average, every admin has added at least 80 VMs to their environment in the last 12 months.
54%
31%
10%
4%
# of VMs Added
Less than 50 VMs 51 - 100 VMs 101 - 250 VMs Greater than 250 VMS
Q5: How many VMs have you added in the last 12 months to your environment?
VMAN SURVEY. AUGUST 2014.9
On an average, all respondents have added around 38 vCPUs and 7 TB of memory over the past 12 months.
35%
30%
14%
11% 10%
Less than 24vCPUs
25 - 48 vCPUs 0 Greater than 96vCPUs
49 - 96 vCPUs
Number of processors (vCPUs) added
55%
16% 16%
9%
4%
1 - 5 TB 0 6 - 10 TB 11 - 50 TB Greater than 50TB
Memory in TB
Q6: What is the quantity of resources (processor & memory) added to your virtual environment over the past 12 months?
VMAN SURVEY. AUGUST 2014.10
64% admins who buy new resources without analyzing have added 1-5 TB memory and 36% added less than 24 vCPUs in the past 12 months. Among those who selected both combinations, 41% added 1-5 TB of memory and 60% added less than 24 vCPUs in the last 12 months.
35%
14%
57%
6%
Optimize and right-size existingresources using Virtualization Manager
Buy new resources without analyzingopportunity for reallocation
Combination of the previous choices Other
Resource Contraints
• Use other tools to analyze resources
• Not planned at the time• Optimize & reduce
waste• Reallocate manually, but
new resources when that runs out
• Educated guess• I do not use the
hardware/software• We don’t have
constraints
Q7: What do you do when you have resource constraints in your virtual environment?
VMAN SURVEY. AUGUST 2014.11
Overall VMAN helps every admin save at least 11 CPUs, 15 GB memory, and 23 GB storage annually.
43%
25%
20%
8%
3%
1 - 10 CPUs 0 11 - 25CPUs
Greaterthan 50
CPUs
26 - 50CPUs
CPUs
23% 23%22%
19%
12%
0 Less than 5GB
5 - 20 GB Greaterthan 50 GB
21 - 50 GB
Memory
28%27%
16% 16%
12%
Greaterthan 50 GB
0 Less than10 GB
11 - 25 GB 26 - 50 GB
Storage
Q8: What is the approximate hardware resources saved annually using Virtualization Manager?
VMAN SURVEY. AUGUST 2014.12
41% of those with 101-250 VMs manually search for dormant VMs. 35% of those with 101-250 VMs do not do any analysis. They just add new resources as constraints pop up.
61%
36%
12%
5%
Manually search for dormant VMs orover used VMs
We did not do any analysis. We just addnew resources as constraints pop up
Purchased Virtualization Manager assoon as we moved to virtual
environment
Other
Optimize VM Sprawl
• I do not use this hardware/software
• We use vCenter toolsalso
• Other SolarWinds products and VM tools
• We don’t optimize
Q9: Before purchasing Virtualization Manager, how did you optimize virtual resources/manage VM sprawl?
VMAN SURVEY. AUGUST 2014.13
On an average, every admin has spent around 8.5 hours every month to do VM sprawl analysis before buying VMAN, and now they spend only 2.5 hours per month after buying VMAN.
21% 17%26% 23%
12%
68%
21%8%
2%
1 - 5 hours 0 hours 6 - 10 hours 11 - 20 hours Greater than 20 hours
Before After
Q10: How long did it take to do VM sprawl analysis per month before and after purchasing Virtualization Manager?
VMAN SURVEY. AUGUST 2014.14
On an average, every admin took 6.5 hours every month to troubleshoot virtualization performance issues before VMAN, and now it only takes 3 hours after deploying VMAN.
19%9%
37%27%
7%
67%
13%
12%
7%
Less than 3 hours 0 hours 3 - 7 hours 7 - 15 hours Greater than 15 hours
Before After
Q11: How long did it take to troubleshoot virtualization performance issues per month before and after purchasing Virtualization Manager?
VMAN SURVEY. AUGUST 2014.15
On an average, all admins managed around 216 VMs with almost 3 FTEs before deploying VMAN and after deploying VMAN they monitor around 244 VMs with 2 FTEs.
40% 39%
13%6%
39%35%
15%
8%
2%
101 - 250 VMs Less than 100VMs
251 - 500 VMs 501 - 1000 VMs Greater than1000 VMs
Before After
41% 38%
12%6% 2%
52%
35%
8%
3%
1 2 - 3 4 - 5 5 - 10 Greater than 10
Before After
Q12: What is the total number of VMs managed per admin (VMs/Full Time Equivalents (FTE) – if a person only spends part oftheir time managing the VM environment, estimate as a percent of their total time) before and after purchasing VMAN?
VMAN SURVEY. AUGUST 2014.16
On an average, every admin used to face 3.5 hours of downtime every month due to VM performance and configuration changes. Now after deploying VMAN, they face only 2 hours of downtime every month.
41%31%
16%7% 4%
58%
36%
4%
Less than 3 hours 0 hours 3 - 7 hours 7 - 15 hours Greater than 15 hours
Before After
Q13: How many hours of downtime did you experience per month due to VM performance and configuration issues? Both before and after purchasing Virtualization Manager?
VMAN SURVEY. AUGUST 2014.17
31% customers who rated performance alerts as good or excellent are all frequent/advanced users of VMAN. 29% customers who rated capacity planning as good or excellent are also frequent/advanced users of VMAN. For all other features where customersrated good excellent, 34% are frequent/advanced users, 2% are extensive/expert users, 48% use when needed/use out-of-the-box capabilities, 4% say they don’t use often/infrequent users, and 7% haven’t deployed/don’t use VMAN.
31% 29% 32% 35%25%
39%22% 23% 26%
59% 58% 50% 43%52%
45%
56% 49%54%
10% 13% 18% 21% 17%15% 20% 25% 17%
6%
VMAN Features
Excellent Good Average Poor
Q14: How do you rate the following Virtualization Manager features?
VMAN SURVEY. AUGUST 2014.18
47% virtual admins, 25% capacity planners, 63% sys admins, and 35% IT generalists believe VMAN improved their resource utilization and helped with their business growth. On an average 34% of all these admins who believe VMAN helped towards their business growth have 101-250 VMs they monitor using VMAN.
78%
22%
Business Growth due to Resource Utilization
Yes No
Q15: Do you believe Virtualization Manager has improved your resource utilization and in-turn helped in your business growth?
VMAN SURVEY. AUGUST 2014.19
31% admins manage 5-10 alerts raised by VMAN and 100% of them have rated performance alerts as either good or excellent. On an average, every admin is alerted to at least 9 performance issues in VMAN that they take an action on every month.
43%
31%
12% 11%
3%1%
Less than 5 5 - 10 11 - 25 0 Greater than 50 26 - 50
Manage Alerts
Q16: How many performance issues are alerted in Virtualization Manager do you take an action on every month?
VMAN SURVEY. AUGUST 2014.20
78% admins rated configuration changes as an excellent or good feature. On an average, every admin takes at least 1 hour every month to determine host and VM configuration changes using VMAN.
44%
33%
19%
4%
0%
Less than 30 minutes 30 minutes to 1 hour 1 - 3 hours Greater than 5 hours 3 - 5 hours
VM Config Changes
Q17: How long does it take to determine host and VM configuration changes every month using Virtualization Manager?
VMAN SURVEY. AUGUST 2014.21
52% virtual admins, 30% capacity planners, and 69% sys admins leverage VMAN and SAM integration. 39% virtual admins, 19% capacity planners, and 68% sys admins leverage VMAN and STM integration. 48% virtual admins, 25% capacity planners, and 68% sys admins leverage VMAN and NTM integration.
76%
64%
32%
Virtualization Manager & Network PerformanceMonitor
Virtualization Manager & Server & Application Monitor Virtualization Manager & Storage Manager
Product Integration
Q18: Do you leverage any of the product integration capabilities?
VMAN SURVEY. AUGUST 2014.22
38% admins who said no, currently monitor 101 – 250 VMs using VMAN. Out of the 38%, 57% admins use VMAN only when it is needed/use basic out of the box capabilities. 50% of virtual admins said they haven’t used another virtualization management tool prior to VMAN.
20%
80%
Yes No
Virtualization Management Tool Prior to VMAN
• 63% VMware vCenterOperations Manager
• 32% Veeam One• 21% Dell Foglight• 16% WhatsupGold
WhatsVirtual• 5% VM Turbo• 5% Other (Hyper-9)• 0% HP Virtualization
Manager
Q19: Did you use another automated virtualization management software prior to Virtualization Manager?
VMAN SURVEY. AUGUST 2014.23
90% of the admins who said the previous tool didn’t integrate with other products own VMAN and NPM, 50% own VMAN and SAM, and 50% own VMAN and STM together.
47%
32%
26%
21%
16%
5%
Previous tool didn'tintegrate with other
products/didn't provideend-to-end visibility
Previous tool was harder touse/install/configure
Previous tool was moreexpensive
Previous tool didn't have afeature/capability I needed
Previous tool didn't haveVM sprawl capabilities
Previous tools didn't havecapacity & right-sizing
capabilities
Reasons for Moving to VMAN
Q20: Why did you switch from your previous tool to Virtualization Manager? Can you quantify the benefit you got?
VMAN SURVEY. AUGUST 2014.24
Every admin has saved around 4.2 hours per month on performance troubleshooting and managing configuration when compared to the previous tool.
37%
32%
16%
11%
5%
1 - 3 hours 5 - 10 hours Less than 1 hour 3 - 5 hours Greater than 10 hours
Time Saved using VMAN for Performance Troubleshooting
Q21: Considering performance troubleshooting and managing configuration, how many hours has Virtualization Manager helpsave when compared to the previous tool every month?
VMAN SURVEY. AUGUST 2014.25
Are there other reasons why you moved to Virtualization Manager from your previous virtualization tool?
» We’re testing both, unfortunately I’ve not gotten much support for either.
» We still use vCOPS, along with VMAN. VMAN was bundled in with our SolarWinds purchase just to see if we liked it. It's nice, but we've never seen enough reason to move from vCOPS to VMAN. It may be bias, as our virtualization team are all VCPs, and huge VMware fanboys.
» NPM & NTA products
» Management bought it
» Different job and it was already purchased
» You bought it (Hyper-9)
» Value & support
» No reason
VMAN SURVEY. AUGUST 2014.26
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VMAN SURVEY. AUGUST 2014.27
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© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.