virtual presentations that work - the orderly...

Virtual Presentations that WorkBreakthrough to Engage Clients and Staff

Greg Owen-Boger

June 24, 2014

©2008

Communication Training. REDEFINED.

© Turpin Communication 2014

VP, Turpin Communication

Presentation & facilitation trainer & coach

Author

Instructional Designer & on-screen talent

for Turpin’s eLearning platform

2014 President-Elect Chicagoland

Chapter ASTD

About Me

Virtual Presenting is Hard

Difficult to engage people

Difficult to keep interest level up

You have little control

They are multi-tasking

Best Practices for Excellent Presentations in the Virtual World

A White Paper by Mandel Communications, Inc.

Best Practices for Excellent Presentations in the Virtual World

A White Paper by Mandel Communications, Inc.

“The masterful virtual presenter possesses two demonstrable skill sets.

These are (1) the skills to create and communicate clear, concise, credible, and compelling presentations to a dispersed and mostly unseen audience, and (2) the capabilities to keep his or her audience members as attentive and engaged as if they were all in the same room with the presenter.”

Practical advice for successful virtual presentations

Goal

What types of virtual sessions do you lead?

A. Presentations

B. Training

C.Sales or product demos

D.Team meetings

E. Other – (Enter into chat)

About You

When presenting virtually, what challenges do you face?

A. Engaging participants

B. Keeping things interesting

C. Using the interactive tools

D. Using video

E. Managing all the moving parts

F. Other – (Enter into chat)

Challenges you Face

Agenda

The Engaged PresenterThe Engaged Presenter

Keeping Things Focused & InterestingKeeping Things Focused & Interesting

Encouraging ParticipationEncouraging Participation

Other GuidelinesOther Guidelines

Virtual Presentations That Work

An Effective Presenter

Focused outward & connected

Self-aware

In control

Comfortable

Sees faces & responds

Talks with, not at

Speaks spontaneously

An Effective Presenter


Self-aware

In control

Comfortable


Talks with, not at


Engaged in the Conversation

Engagement Skills

Connect with listeners

Control thoughts

In the Virtual World


Control thoughts

An Effective Virtual Presenter


Self-aware

In control

Comfortable


Talks with, not at


Engaged in the Conversation

When We Are Engaged

We do more than simply

say words.

We seek to be understood.

So … in the Virtual World …

Imagine who you’re speaking with(or better yet, have people in the room with you)

Keep it friendly & light

Keep your vocal & physical energy up

Stand if you can

Gesture freely

Don’t read from a script(notes are OK)

Agenda






Writingorganized

dataaccuratestructure

Conversationspontaneous

interactivenon-linear

engagement

Orderly Conversation

Writingorganized




engagement


Presentations

Facilitated Discussions

Training Sessions

Meetings

Performance Reviews

Any outcome-oriented communication event that isprepared, well-organized AND takes place

in a responsive, conversational way.

Writingorganized




engagement


Poll

Which side of the Orderly Conversation are you more comfortable with?

A. The orderly side (preparing, organizing information)B. The conversation side (speaking spontaneously)

Writersorganized


Improvisersspontaneous


engagement


Your Default

Default Assessment

Thrive with organization and preparation.But can be inflexible and strict during delivery.

Thrive with connection to listeners.But can lose focus and confuse during delivery.

WRITERSFeel there is never enough time to prepare.

Want structure and predictability.Are naturally thorough, careful, detailed and accurate.

IMPROVISERSDelay preparation until the last minute.Want to be spontaneous and engaged.

Are responsive and unafraid to make last minute changes.

Who are you more like?

Writersorganized




engagement


Adapting to Your Default

Writersorganized




engagement


Adapting to Your DefaultIn the Virtual World

HOW?HOW?

Before

• Create structure

• Use internal agendas

• Focus slides on just one concept

• Keep them simple

• Include images

• Use key words

• Use builds & animations

• Plan the interactions

Keep things focused & interesting

During

• Direct their focus

• Builds and animations

• Annotation tools (drawing,

highlighter)

• Directional language

• Encourage participation

• Don’t script yourself (notes OK)

• Use multiple speakers

Before


During

Before

• Structure

• Design

• Interactions


During

Create logical structure and stick with it.

Use Internal Agendas

Concept per Slide

Keep Slides Simple

key words, not sentences

use builds & animations

Use Images

but make sure they

make sense

Use Images

plan the interactions

Before

• Create structure

• Use internal agendas

• Focus slides on just one concept

• Keep them simple

• Include images

• Use key words

• Use builds & animations

• Plan the interactions


During

• Don’t script yourself (notes OK)

• Direct their focus

• Builds and animations

• Annotation tools (drawing,

highlighter)

• Directional language

• Use multiple speakers

• Encourage participation

Presenting Slides

4 Steps to Help Them Understand

1. Give context (What are we looking at?)

2. Direct focus

3. Dive into appropriate level of detail

4. Summarize & move on

Keep Your Energy Up

http://bit.ly/1fCBtoV

Agenda






Live Face-to-Face Interactive Presentations

Lively process with a lot of back and forth

Virtual Presentations Require More Encouragement for Participation

Greet people & make them feel welcome

Answer questions as they bubble up

Ask open-ended questions

Who

What

Where

Why

How

Use Names

What do you

think, Mark?

Lee, what are your thoughts?

Sarah, do you have anything to add?

Maria just chatted that she thinks …

Set expectations


Set expectations

Check in with them

throughout


Be OK with silence

Set expectations

Check in with them

throughout


Be OK with silence

Keep their needs in mind

Set expectations

Check in with them

throughout


Agenda






Background noise is much more distracting than live

Presenter must be in a quiet place

Speaker phones usually not good

Phones

Muting Participant Phones

Pros

Less background

noise

You maintain more

control

Cons

It’s easier for them to

hide

Lower likelihood of

their participation

• Click to edit Master text styles

• Second level

• Third level

• Fourth level

• Fifth level

Click to edit Master title style

Webinar Tools(Your Spinning Plates)

Compare platforms at http://en.wikipedia.org/wiki/Web_conferencing


• Second level

• Third level

• Fourth level

• Fifth level

Click to edit Master title style

Webinar Tools(Your Spinning Plates)

Pollskeep them relevant and do something with the

results

Hand raising & chatMonitor and respond

(be aware of private and public channels)

Whiteboard Use like a flip chart

Breakouts Conduct small group activities

Compare platforms at http://en.wikipedia.org/wiki/Web_conferencing

Use a Moderator, Host, Producer

You can’t do it all


Their role:

• Manage technology

• Handle problems

• Monitor chat, questions & hand raising

You can’t do it all


Show respect

Have each others’ back

Work as a Team

Video Conferencing


Video Conferencing


Look into camera

Expect a delay

Don’t yell

Keep your face bright

Improve the light if possible

engaged engaged

engaged engageddistracted

distracted

Video Best Practices

http://bit.ly/1iMUGqw

Agenda







• Second level

• Third level

• Fourth level

• Fifth level

Click to edit Master title styleGreg Owen-Boger

773-294-1566

[email protected]

linkedin.com/in/gregowenboger

@TurpinComm

facebook.com/TurpinCommunication

TheOrderlyConversation.com

virtual presentations that work - the orderly...

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