Virtual Collections

Virtual Collections How an online agent will be your best collector Presented by:

The Virtual Agent New Business Development Team

&

Zoey

1ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc.

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2ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. Introductions Patent information Current customer pathways Why the technology works 7-clicks or less Real-time analytics displayWhat if you couldTechnical overview Marketing overviewPricing

Agenda

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Patent Number - 8,200578 B2Methods and systems for account management and Virtual Agent design and implementation.3ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc.

Patent InformationA patented application that utilizes avatars in Taking payments to resolve accounts and Improve customer communication

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4ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. Current customer pathways

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Single-minded approach5ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. Why it works

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6ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. What if you could get your customers payment resolved in 7 clicks or less?

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7ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. 7 clicks or less

8ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. 7 clicks or less

9ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. 7 clicks or less

10ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. 7 clicks or less

11ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. 7 clicks or less

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12ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc.

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ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. 13Portal Demonstrations

Click either link below for a demonstration of each portal Authentication:Account Number: 100 Zipcode on notice: 21031Authentication:Account Number: 26 Zipcode on notice: 98604

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14ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc.

Real time analytics at your fingertips

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reduce Inbound call center trafficincrease early-stage collectionsreduce 30-60-90 day delinquencyhave an automated multi-lingual solutionaddress other issues with all of your customers collect additional customer information or feedbackhave a100% compliant AND 100% consistent collect and process debtor payments in seconds be available 24/7/365 to every single customer

These are the benefits of a virtual agent 15What if you could

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Step 1: Simple daily file transfer on SFTP site between virtual agent and Client.

Step 2: Data hosted at a tier-4 secure facility in Vancouver, WA

compliance & certifications: PCI DSS SAS 70 / SSAE 16TIA-94FISMA compliant

Step 3: An API call is made to client system for payment data. We do not store your payment data. This includes newpayment plans, disputes, single payments on accounts, etc.

16ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. Technical overview

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Marketing a virtual agent to customers:

Our marketing services: onsite training about the virtual agent to your in-house management teams

full-time consultative and on-site support in building the logic-based decision-making engine

We encourage you to also:

Use your avatar as the face of your web portal

add a message to your letters and your IVRs about the service

send blast email service to all accounts in the database encouraging customers to contact the virtual agent with a smartlink.

add a link to your existing customer support websites

17ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc. Marketing OverviewThese combined efforts will result in greater success when engaging customers online

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Thank You18ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables management. 2016 DTG Holdings, Inc.

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