vikas verma
TRANSCRIPT
VIKAS VERMA
ADDRESS
A-2/251, Janakpuri,New Delhi - 110058
PERSONAL DATA
Date of Birth : 10 Oct 1988Sex : MaleNationality : IndianMarital Status : SingleLanguages : English & Hindi Mobile : 9999266621
OBJECTIVE
To seek a challenging career in an organization having environment that encourages continuous learning and provides exposure to new technologies, so as to help me achieve professional and personal growth in the field of Information Technology.
EDUCATIONAL QUALIFICATION
DEGREE: Bachelor of Technology (2008-2012)
College: Malout Institute of Management and Information Technology,Malout (PUNJAB) Stream: Information Technology
University: Punjab Technical University, Jalandhar Marks: 60.34%
Senior Secondary: XII (2007)
School: Rani Public School, Chorode, Vadakara, Kerala Board: C.B.S.E Marks: 67%
Secondary: X (2003-2004)
School: Sumermal Jain Public School, New DelhiBoard: C.B.S.E
Marks: 60.3%
Work Experience
2007-2008 Tech Support Executive with Bizzsource - First experience with International tech support, troubleshooting
end users technical issues
2013 March- 2013 December L1 System Analyst with HCL Tech.- Met Customer service, quality and technical expertise needs.
Worked diligently and efficiently to take calls from the queue to maintain an average time to answer within SLA. Collects debugging information as needed. Escalates issues outside of the scope of L1 to the L2 team.
- Clear documentation of technical issues within support incidents. Evaluates issues and resolutions for contribution to the Technical Support Knowledgebase
- Provided Windows and Application Support, - Good knowledge of RSA, MS products, Outlook, VPN,
hardware and software related queries.2013 December till Present Sr. Associate as L1 Support with iGATE
- Responsibilities same as with HCL
COMPUTER PROFICIENCY
Operating Systems: WindowsBasics: Active Directory, Networking, Linux ( RHEL 6)
AWARDS & HONOURS
Gold Medalist in table tennis U-17 School level Sports meet 2004 held in New Delhi Took part in debate and extempore competition held in school and in college and won applauses. Organized Fashion Shows and other cultural activities at school and college level.
VOLUNTARY ACTIVITIES
Active Member of NSS Participate in blood donation camps Volunteered Anna Hazare Revolution.
PERSONAL STRENGTH
Willingness to accept challenges, start and restart again more arduously. Adaptive to environment, teams & constraints. Emotionally strong and Independent reasoning.
HOBBIES
Coordinating & Organizing events and group activities. Listening to songs. Surfing on internet.
DECLARATION
I do hereby declare that all the information given above is true and complete to the best of my knowledge and belief.
DATE: Vikas Verma
PLACE: