Job DescriptionRole Title One Stop Centre Manager (Domestic Abuse)Salary 26,100 per annum

Fixed Term Contract until 21.03.2018The post is funded by a BIG Lottery People & Places Grant

Location Swansea Domestic Abuse One Stop ShopContracted Hours Full Time (37hours)Responsible to Head of Policy, Communications & Marketing (Hafan Cymru)Responsible for Staff – 1 Admin Assistant, Volunteers and student placements

Finance – Swansea Domestic Abuse One Stop Shop BudgetCustomers – All service users and stakeholders using facilities

Role Summary

To be responsible for the on-going development of the Swansea Domestic Abuse One Stop Shop in conjunction with the Safer Swansea Partnership and with the lead organization, Hafan Cymru. To be responsible for the management of both the building and service delivery from the Swansea Domestic Abuse One Stop Shop and to promote the service widely.

The post holder will embody Hafan Cymru’s values and model appropriate behaviours at all times and in all areas of responsibility

Key Role Functions

Day to day leadership, co-ordination and delivery of the DAOSS services for the lead organisation and the Partnership Board.

Development and delivery of the service model within a solution focussed framework, identifying problems or areas for improvement and pro-actively seeking solutions and developments.

Work closely with the lead organisation and the Partnership Board to ensure sustainable development and delivery of this service.

Co-ordination of the activities delivered by agencies, staff and volunteers on behalf of the DAOSS.

To recruit, induct and coordinate the ongoing training of volunteers.

To supervise and appraise DAOSS administration staff and volunteers in line with policy and procedures.

Named safeguarding lead for the DAOSS in relation to POVA, MARAC and the Designated Child Protection Officer.

Coordination of policy development with the lead agency and Partnership Board.

Promotion and coordination of room hire at the DAOSS with responsibility for overseeing room bookings.

Co-ordination of website and social media updates.

Effective and positive external relationship management including representing the lead organisation and the DAOSS.

Develop, promote and embed the values, ethos and vision for excellence of the DAOSS service through service delivery and promotion of the service.

Day to day direction of the DAOSS service (including volunteers) to ensure they are appropriately and adequately resourced with qualified and motivated staff.

Identify both own and service training needs and work with lead organisation and Partnership Board to input into a service training plan to ensure appropriate and ongoing professional development.

Lead by example to demonstrate the lead organisation and DAOSS agreed codes of conduct to include working with enthusiasm and with a ‘can do’ attitude.

To exhibit personal leadership to support your role and its requirement for self-directing and self-managing with support from lead organisation and Partnership Board.

To ensure all systems and protocols are effective and deliver all required monitoring and reporting requirements in order to ensure delivery against all targets, outcomes and outputs required from your service area by stakeholders, e.g. funders, Partnership Board.

To ensure DAOSS services work seamlessly with DAOSS partner agency services, external partners and stakeholders. External as well as internal relationship management is one of the key elements to ensuring the service is effective and well utilised.

Ensure that all staff, volunteers and partners are aware of health and safety policy and procedures and that these are adhered to at all times.

Responsibility for the health and safety considerations of the DAOSS including risk assessments, accident and incident monitoring and recording.

Responsibility for maintenance management of the DAOSS.

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In partnership with the DAOSS Partnership Board develop, implement and deliver a business plan / strategy for the DAOSS Service.

Identify and contribute to funding bids according to the strategic priorities of the DAOSS service to ensure sustainability of the service.

Key Points

Generala. Commit to a continuous improvement culture and be prepared to

undertake other duties and responsibilities relevant to the nature, level and extent of the post

b. Ensure CPD by attending external training days and workshops in relation to regulatory compliance and quality

c. Any other duties as directed by the Line Manager.

Reporting Responsibilities

The Domestic Abuse One Stop Shop (DAOSS) Manager will report directly to the Head of Policy, Communications & Marketing (Hafan Cymru) and will supply information as required by the Senior Management Team and Board of Management

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Person SpecificationJob Title - Domestic Abuse One Stop Shop (DAOSS) Manager

Essential

Desirable

Specification Assessed

on application

form

Assessed

at interview

Qualifications

Management Qualification to NVQ Level 4 or proven equivalent relevant work experience.

Previous experience of successful management of a similar project

Health and safety qualification

Experience

Experience of personnel management in a similar organisation.

Experience of Multi Agency working to achieve outcomes

Experience of managing volunteers in a similar organisation

Experience of developing systems and processes for performance and quality management;

Experience of implementing and maintaining robust performance and quality management

Proven experience of successful partnership working

Representation at local and regional level

Experience of reporting on key performance indicators and providing statistical information

Working in support environment

Working with vulnerable adults and children

Experience of working with clients who are in crisis and have additional support needs – such as substance misuse, mental health needs etc

Proven experience of project development

Proven record of successful funding applications

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Knowledge

Domestic Abuse and its effect on individuals, children and families.

Understanding of Safeguarding Policies and Procedures

Health & Safety practices pertinent to running a project accessible to the public

Welsh Government policies and initiatives in Domestic Abuse Sexual Violence and Violence against Women.

City & County of Swansea Strategic Plans

Relevant funding sources and requirements

Knowledge of one or more of the following areas: - Welfare Rights & Benefits, Legal issues, Housing, Health, Mental Health Issues, Models of support intervention

Skills

Excellent leadership and interpersonal skills

Excellent communication both oral and written

Ability to co-ordinate and supervise a team effectively

Excellent organisational skills

Demonstrable experience of working with Microsoft Office including Outlook, Access, Powerpoint, Word and Excel

Ability to motivate staff and promote teamwork

Facilitation of meetings

Ability to self-manage Ability to identify challenges or problems and work through

issues to achieve solutions.

Ability to monitor, achieve and report on all targets, outputs and outcomes for commissioners.

Knowledge of one or more of the following areas: -

Ability to speak Welsh

Ability to speak another language

Ability to use the Results Based Accountability model of reporting.

Qualities

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Capable of managing challenging situations with diplomacy and tact

Ability to develop client led support ethos Ability to work within a non-discriminatory framework Ability to work flexibly and under pressure Ability to take a full part in the management of the whole

organisation supporting its overall service delivery and development

Ability to meet the travel requirements of this role Willingness to participate in relevant training and

development.

A BIG Lottery People & Places Grant funds this Post

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