www.sifyims.com

Sify - the ideal partner for Remote Offshore Infrastructure

Management

2 www.sifyims.com

Agenda

About Sify › Overview & performance

Services› Vision› Capabilities› Infrastructure & Tools

Robust offshore delivery model

Value proposition & differentiators

Flexible engagement model

Case studies› Remote data center management - Large Chemical Corp, USA› Remote network monitoring - Global Media Entertainment Co,

USA

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About Sify

Largest managed network services provider to corporate India, Sify supports over 1200

corporations

Monitors & manages over 60,000 infrastructure devices/instances, servicing clients across

India, USA, Europe & the Middle East

Leading data center services provider with 2 Level-3 data centers and one Level-4 data center

Largest provider of public internet access in India; Sify manages 30,000+ desktops across

3000 locations, supporting over a million subscribers

Leader in broadband access for homes

Three command centers in India, with offices in the US, UK & Middle East

Listed on NASDAQ ( SIFY ), 1900 employees, USD 102.1 M revenues in 2005-06

Remote Infrastructure Management is central to our operations

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13.6

26.7

34.3

43.5

61.1

78.8

102.1

0

10

20

30

40

50

60

70

80

90

100

US

D M

illio

n

1 999 -00 2000 -01 2001 -02 2002 -03 2003 -04 2004 -05 2005 -06

1 $ = R s 45 .87

A history of robust topline growth

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Steady Growth continues in current year

28.728.0

26.2

25.6

22.3

2 6 .12 5 .6

2 4 .4

2 2 .9

2 0 .7

15.0

17.0

19.0

21.0

23.0

25.0

27.0

29.0

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Q1 0506 Q2 0506 Q3 0506 Q4 0506 Q1 0607

US

D M

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Total Revenues Service Revenues

1 $ = Rs 45.87

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Service: Vision

To provide business responsiveness, quality and cost advantages to our customers’ IT operations,

through proven best practices in Offshore Remote Infrastructure

Management Services

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Service: Capabilities

Network ManagementRouters, Switches, VoIP devices,

Network Links

Security ManagementFirewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools

Data Center Management

Servers, Databases, Middle Tier Apps, Messaging, Storage

Systems

Desktop ManagementDesktops, Laptops, File & Print

Servers

Process consulting, Audits & Reviews

Availability management

Asset management, Patch management

Problem, change & Configuration management

Pro-active monitoring & Incident management

Implementation/Migration support

ITIL compliant processes, SLA driven

engagements

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MPLS IP VPN

• Capacities on 4 cable

systems on diverse

oceanic paths - Trans

Atlantic & Trans Pacific

• 99.99% connectivity

available till our

international peering

points at NY, LA, London

& HK

• Peering arrangements

with major network

providers

Customer Global

Network

GMOC

Level 3 Data

Centers

Service: Infrastructure

GMOC- Global Management & Operations Center

• N + 1 redundancy

• Secure - Physical & Information level

• Customizable toclient security policies

Customer Data Center

SIFY Cloud 99.99% Uptime

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Infrastructure: Sify Global Network

Sify Cochin

Sify Mumbai

Sify Peering in NYSify Peering

In LA

Trans Atlantic route

Trans Pacific

Trans Atlantic

Sify Chennai

SEAMEWE3 Cable

SAFE Cable

i2i Cable

Sify Peering in UK

Sify Peering in HK

Flag

Redundancy For Reliability

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Service: Tools

Control at Your Finger Tips

› Service price includes cost of

tools

› Flexibility for customization

› Integration with commercial

tools› Extensive reporting

› Real time, Historic, Custom

› Role based dashboard views

› Powerful self service functions

SIFY IonI –

Customer Portal

Sify NMS – Remote Monitoring

Sify Integrated Service Desk

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Pro-active Performance Monitoring, Threshold Alerts, Dashboard

Reporting

Incident Management, Service Desk for escalations, knowledge repository

Problem mgt, Change mgt, Capacity mgt, Performance mgt

70 – 90 % Offshore

ITIL best practices

Risk mitigated transition

Seamless integration of client processes

Ongoing Risk Management

Level 2 & 3 Support

Level 1 Support

Robust Offshore Delivery Model

Onsite Co-ordination

Scoping, Knowledge Acquisition,

Project Co-ordination, Hands & Eye

Support

Remote Monitoring

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Value Proposition

MULTI LEVEL ENGAGEMENT VALUE

Impact on Business Strategy

Process

Business

•Cost reduction savings to 50%•Enhanced Customer Satisfaction : Pro-active approach

• Enhanced Productivity - ITIL Best Practices• Reduced Noise Levels - Root Cause Analysis with Six Sigma

•Business Service Management•Business Impact Analysis

Operations

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Sify Differentiators

THE SIFY EDGE

SPECIALIST IN REMOTE

INFRASTRUCTU

RE MANAGEMENT

SERVICES

EXPERIENCE

ENGAGEMENT

GOVERNANCE

EXPERTISE

PROCESSES

SERVICE INFRASTRUCT

URE

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www.sifyims.com

Flexible Engagement Models

Pricing› Shared Vs Dedicated› Per Device, Per Incident› T&M, Fixed Annuity

Time› Contract period › Phased engagement

Scope & Scale

Contractual› BOT

Engagement governance structure

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• Network certifications:

CCNA/CCNP/CCIE• System Certifications:

RHCE, SCSA, SCNA, MCSE, MCSD

• Database certifications:OCP, OCA, MCDBA

• Security certifications: CISSP, CISA, BS7799 auditors

• Process certifications: ITIL, Six Sigma

Best of Breed – Best of Exposure

• Operating System:

Windows, Solaris, HP-UX, AIX,

Linux

• Database: MS-SQL, MySQL, Oracle, Sybase, Postgres SQL

• Messaging: MS-Exchange, Lotus Domino

• Web / App servers:

Weblogic, Websphere,

iPlanet, Apache, Tomcat, IIS,

Coldfusion• Service Tools:

Openview,Unicenter, Patrol, Remedy, Magic

People

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Unmatched among India based service providers

Clientele

1000+ Corporates in IndiaOver a million subscribers

Live, 24x7 services

• No: of Devices/Instances managed – 60,000+

• No: of Problem tickets annually -1.0 Million +

• No: of Change tickets annually – 2,500+

• No: of Voice Calls p.m. (retail) – 150,000

• No: of Voice Calls p.m. (corporate) – 10,000

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Engagement Objectives Redesign processes and operations procedures in compliance with ITIL practices

Perform end-to-end management of two data centers (London & New Jersey) remotely from India

Manage over 1500 servers and application instances

Support on 24x7x365 basis with stringent SLAs

Activities by Sify Server O/S Mgmt Web Server and Citrix Terminal Server management Database ( SQL ) Administration Mail server management Storage and Backup monitoring and mgmt Support for migrations

CASE STUDY: Remote data center managementLarge Chemicals Corp, USA

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Benefits to the customer

Streamlined processes, which are ITIL compliant

Integrated view of entire IT infrastructure (not possible hitherto)

Measurement of performance of the IT operations made possible for the first

time (through various SLA parameters)

Single point ownership for complete production support of infrastructure

Reduction in operations cost by 40%

Staff redeployed for strategic in-house initiatives

Visibility into capacity bottlenecks and redundancies

CASE STUDY: Remote data center management

Large Chemicals Corp, USA

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www.sifyims.com

Engagement Objectives To provide 24x7x365 proactive monitoring of over 300 network devices Alert designated recipients and facilitate timely remediation Achieve transparent and up to date information on status of network

infrastructure

Activities by Sify

Configure devices on Sify NMS for remote monitoring from Chennai 24x7 proactive remote monitoring from Chennai Alerts by email, SMS, voice and through service portal Alert customer staff as well as telcos providing data network services when link

is down Extensive reporting

CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA

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Benefits to the customer

Provided comprehensive view of the health of the network infrastructure

Minimised impact of incidents through early alerts

Provided visibility into capacity imbalances, leading to rationalisation of

additional investments

Problem management to address root causes

Enforced change management best practices

Improved return on IT investment

CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA

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Offshore leveraged model - cost savings around 50 – 60 %

Pro-active advisory services provides additional benefits of enhanced productivity and increased ROI

Risk mitigated methodology allows for selective off-shoring in a gradual manner

Governance structure combines flexibility with control

Sify… The ideal partner for Offshore Infrastructure Management

Summary

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“Sify Is Best Suited For Discrete Offshore Remote Management”

Forrester Wave TM : Global Delivery Infrastructure Management

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www.sifyims.com

www.sifyims.comSify Limited (India operations): 2 Floor, TIDEL Park, No 4, Canal Bank Road, Taramani, Chennai 600113, India

Thank you. We look forward to working together.