1Service-wide VRS Deployment Briefing

Video Relay Service Agency-Wide Shared Services

Special Projects Office

NTEU Re-Briefing

August, 2010

*Updates and changes are noted with Blue Italics

2Service-wide VRS Deployment Briefing

TANDBERG as video phone

Video-based telecom technology Users have a monitor and built-in camera Calls are routed through an onscreen sign language interpreter

TANDBERG MXP 1000 TANDBERG MXP 1700Tested and approved equipment for VRS

3Service-wide VRS Deployment Briefing

Deployment Plan Overview

Phased in roll out (FY 2010 - FY 2012) Approximatley100 users to be added annually

Regional implementation schedule determined by: Facilities Available bandwidth Telecom staff support

Implementation schedule depends on: Equipment configuration coordination Site preparation

4Service-wide VRS Deployment Briefing

Deployment Plan (con’t)

Deployment Team will: Conduct technical training for IT staff at Detroit

and Memphis Computing Center 38 Pilot connections will be converted from ISDN

to VLAN Coordinate equipment configuration and site

preparation Establish IT Help Desk flow chart and ERC

process

5Service-wide VRS Deployment Briefing

Deployment Plan (con’t)

Deployment Team will: Develop User Guide in ASL video (voice over and

captioned) and text format Update: ASL Video is in final edit process

Deliver End-User trainings and follow-up sessions Monitor VRS providers (interpreters) and conduct

quality reviews of services provided Conduct End-User feedback sessions for quality

control and future improvement

6Service-wide VRS Deployment Briefing

Progress Update

Procurement delay has changed deployment plan asfollows:

Equipment contract has been awarded on July 30th IT staff technical training moved from July to September First VRS installation moved from end July to September Phase 2 will begin in FY2011 contingent on approved

FY 2011 funding Testing an Office Communications Server (OCS) with video

solution to see if functionality is equivalent Cost effective solution Could provide accelerated deployment

7Service-wide VRS Deployment Briefing

Shared VRS

Shared VRS units would be placed in central locations for ease of access by employees who do not have desks, cubicles or shared workstations because of the nature of their specific jobs

Shared VRS can also provide phone access to employees who do not have regular day to day contact with customers

A lock box with key(s) or other control system would be needed for authorized DHOH employees to secure the needed remote control to operate the VRS unit

8Service-wide VRS Deployment Briefing

Phase I – FY 2010

Required equipment# of

Employees Justification

TANDBERG MXP 1000 76

Position descriptions for theses employees all require making external contacts which will require the video relay interpreter service

TANDBERG MXP 1700 3 Same as above and low vision

Shared VRS

(TANDBERG)14

Employees who are in facilities where a shared unit can be used either do not have computers, phones, desks or a need to make external calls as part of their regular job duties

Total 93

9Service-wide VRS Deployment Briefing

W&I Expansion Test Sites

Fresno Campus Video Remote Interpreting (VRI) service test site VRI will connect staff interpreters and DHOH employees

Austin AUR testing outgoing calls to taxpayers Tax Examiners (3) Future expansion

10Service-wide VRS Deployment Briefing

Next Steps

FY 2010 activities Install Video Communications Server in Detroit/Memphis Develop Service-wide communications Establish help-desk procedures Provide user job aides

FY 2011 Phase II rollout to begin

FY 2012 Phase III rollout to begin