video producer, nextivaimages.meclabs.com/sitefiles/summit-2017/s17+slides/...client testimonials...

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Page 1: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Video Producer,Nextiva

Page 2: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 3: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 4: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 5: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

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Page 6: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

• A unified communications platform, including cloud VOIP

• Over 150,000 customers, 500 employees and growing

• Scottsdale AZ-based Sales, Operations, Development, and Marketing

• Marketing team• 18-person team in house

• Customer and product marketing

• Web development

• Video production

Page 7: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Video Producer, Nextiva

Page 8: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

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Page 9: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Early Funnel Mid to Late Funnel Loyalty and Retention

Purchase

Discovery

Website Banners

In-depth Product

Client Testimonials

Sales Signature

UnsubscribeCustomer

Service Shout-outs

Anniversary

Product Demos and Support

Page 10: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Early Funnel Mid to Late Funnel Loyalty and Retention

Purchase

Discovery

Website Banners

In-depth Product

Client Testimonials

Sales Signature

UnsubscribeCustomer

Service Shout-outs

Anniversary

Product Demos and Support

Page 11: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 12: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Introducing• product and service

Fun videos perform much better • higher in funnel

Facebook • ❤️ new contentWe• ’ve been experimenting with GIFs on Facebook which have been outperforming photos and videos

Short videos • typically perform better 5 • second animated logo

Nextiva• brand search terms increased 17%

Page 13: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Early Funnel Mid to Late Funnel Loyalty and Retention

Purchase

Discovery

Website Banners

In-depth Product

Client Testimonials

Sales Signature

UnsubscribeCustomer

Service Shout-outs

Anniversary

Product Demos and Support

Page 14: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 15: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 16: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

• Introduce more in-depth information about product/service

• Recurring characters increase clickthrough

• Sales signatures to develop and deepen prospect relationships

• Website banner videos to support key landing page messages

• Testimonials and customer profile videos for third-party credibility

Page 17: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Early Funnel Mid to Late Funnel Loyalty and Retention

Purchase

Discovery

Website Banners

In-depth Product

Client Testimonials

Sales Signature

UnsubscribeCustomer

Service Shout-outs

Anniversary

Product Demos and Support

Page 18: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 19: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 20: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 21: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Early Funnel Mid to Late Funnel Loyalty and Retention

Purchase

Discovery

Website Banners

In-depth Product

Client Testimonials

Sales Signature

UnsubscribeCustomer

Service Shout-outs

Anniversary

Product Demos and Support

Page 22: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Recruiting Loyalty and Retention

Hiring

Recruiting

ApplicationAppreciation

DaysAppreciation

DaysAppreciation

DaysAppreciation

Days

NexTV

Page 23: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 24: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 25: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 26: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Video gear

• Smartphone• Second phone can be used

as a microphone

• Laptop

• Entry level DSLRs

Lighting

• Off-camera lighting

• Windows are your friend

Editing

Use a computer•

Transferring files•Mac: • AirDrop, image capture

Windows: Windows Photo Gallery•

Backdrops

Savage paper•

Page 27: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

• Shoot horizontally!

• Do not use digital zoom

• Use a tripod & mount

• Exposure lock

Page 28: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 29: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

• Every good story has three acts• First Act: short introduction

• Second Act: content

• Third Act: CTA

• Start at the end• What is the goal/what should people be left feeling?

• Every aspect of the video should support the end goal

• Know your audience

• Tone• Music, verbiage, visuals etc…

Page 30: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Use your employees!•Step • 1: Ask around

Step • 2: Give notice before filming

Step • 3: Keep them comfortable

Step • 4: Make a killer video

Step • 5: Repeat

On• -camera talent is only as strong as the director

Page 31: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 32: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

• Things may start off shaky

• Keep making videos

• Learn from mistakes

• Upgrade equipment as needed• Don’t go crazy out of the gate

• Start small & build up

• Online tutorials• YouTube & Lynda.com

Page 33: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos
Page 34: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Nextiva YouTube

1,040 subscribers

1,398,333 views

Nextiva Cares YouTube

1,284 videos

27,801 views

Page 35: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Don1. ’t create to go viral

Create videos that 2.genuinely help people

Create 3. often

Have 4. fun!

Page 36: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Roundtable

Video Producer,Nextiva

Page 37: Video Producer, Nextivaimages.meclabs.com/sitefiles/summit-2017/S17+Slides/...Client Testimonials Sales Signature Unsubscribe Customer Service Shout-outs Anniversary Product Demos

Max Anderson, Nextiva