video-conferencing 101 › __media › dpc-web...•fake being comfortable – it will help your...
TRANSCRIPT
![Page 1: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/1.jpg)
Video-Conferencing 101
Jim Lyng
St. John of God Community Mental Health Services
![Page 2: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/2.jpg)
Mindset matters
![Page 3: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/3.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 4: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/4.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 5: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/5.jpg)
3xPETS Charge batteries in advance
Charge batteries in advance
![Page 6: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/6.jpg)
Accept that your technology with fail – have back-up plans!
![Page 7: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/7.jpg)
If phones are being used, prop them up!
![Page 8: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/8.jpg)
Avoid shakey cameras!!!
![Page 9: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/9.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 10: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/10.jpg)
Don’t use phones where possible
![Page 11: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/11.jpg)
Monitors and tablets more closely mirror real encounters
![Page 12: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/12.jpg)
Try to use a centre shot
![Page 13: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/13.jpg)
Avoid under-the-chin views
![Page 14: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/14.jpg)
Set-up your environment and ask the patient to do the same
![Page 15: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/15.jpg)
Sitting in front of a wall can look like a mug shot!
![Page 16: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/16.jpg)
Check that your patient has tissues to hand
![Page 17: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/17.jpg)
Consider lighting
![Page 18: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/18.jpg)
Avoid close-ups!
![Page 19: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/19.jpg)
Try to be visible from the waist up
![Page 20: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/20.jpg)
Communication is grounded in gestures and expression, not words
![Page 21: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/21.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 22: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/22.jpg)
Sit back
![Page 23: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/23.jpg)
….and optimise all of that parasympathetic goodness!
![Page 24: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/24.jpg)
Big Three + ONE
from Tom Lynch’s Radically Open Dialectical Behaviour Therapy
![Page 25: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/25.jpg)
(1) Lean back! (signal ‘I’m safe’ to your brain)
![Page 26: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/26.jpg)
(2) Deep breath ! (get some vagus nerve action!)
![Page 27: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/27.jpg)
(3) Close mouthed smile!
(your brain and face are close pals!)
![Page 28: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/28.jpg)
(+1) Wag those eyebrows!
![Page 29: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/29.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 30: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/30.jpg)
No screaming
![Page 32: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/32.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 33: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/33.jpg)
![Page 34: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/34.jpg)
3xPETS
Picture
Posture
Privacy
Eye-contact
Technology
Sound
![Page 35: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/35.jpg)
Don’t eye-ball your patient!
![Page 36: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/36.jpg)
Look around, break eye-contact at times
![Page 37: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/37.jpg)
3xPETS
Privacy
Picture
Posture
Eye-contact
Technology
Sound
![Page 38: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/38.jpg)
The goal: to make it feel like the real thing
![Page 39: Video-Conferencing 101 › __media › dpc-web...•Fake being comfortable – it will help your patient •Normalise the weirdness! •Be read to switch to your telephone in a heart-beat](https://reader031.vdocuments.mx/reader031/viewer/2022011905/5f2915e77f28647c060ae064/html5/thumbnails/39.jpg)
• Fake being comfortable – it will help your patient
• Normalise the weirdness!
• Be read to switch to your telephone in a heart-beat
• If you are an early adaptor – jump in! If not, take your time
• Do practice calls with colleagues
• Do a ‘tech-support’ pre-call with patients