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75% of your consumers are on

the web*

vhelp drives more sales from

web by converting web visitors

Websit

Faceboo

Googl

Why vhelp ?

*Forrester research 2010

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vhelp is the next generation live chat, that

can be put on your website

vhelp allows you to chat with your visitor when they are on your website in real time. Helping you close more leads and sales from your web

What is vhelp

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vhelp converts web traffic to

ClickChat

Convert1

23

Why vhelp ?

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"vhelp" appears on the bottom right on your website

or facebook page

Where will be vhelp ?

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On click it will pop open within the page and allows visitors to chat

Where will be vhelp ?

6

When your not online, visitors can leave message for you

Where will be vhelp ?

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Just 6 lines of javascript need to be pasted into your

website

No software to download and maintained

Getting vhelp on

your

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You need to login portal.vhelp.me to chat with

your visitors

Visitor paneAll visitors with

their source show up here

Interaction paneAgents can talk to multiple visitors in

one go

Resources paneAgents can see the info about visitors,

search kbase

1 2 3

How to manage vhelp ?

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On click you can acquire the customers you want to interact

On click, it allows to release the visitor from the pane.

With redirect you can cobrowse with the customer.

Tag lead allows you to post the visitor info to the lead table,

2a

2b

2d

2c

Interaction pane allows you to acquire visitors, co- browse

and also tag a lead in real time

How to chat with

vhelp ?

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Click on search to quickly search through the knowledge base

Change the chat name for the sales agent.

Logout of the session.

Click on edit option to modify lead information of the visitor

Create quick short cuts to power your interactions.

Previous interaction history of visitor

3a

3c

3b

You get complete info on visitors

How to chat with

vhelp ?

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You need to login to dashboard.vhelp.me to manage

it

How to manage vhelp ?

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You can slice and dice into reports by choosing multiple tabs. If you don't get see any data into reports don't worry. It takes 24 hours to get initial data points to generate.

10 built in reports to give you complete insight into sales

How to manage vhelp ?

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Pearson sees 2x leads and higher customer satisfaction

1. Largest educational company, Pearson's india website (www.edurite.com) . Leader in educational e commerce space in india.

2. Close to 50-60k unique visitors everyday

3. 50% shoppers come in the time frame of 9am -2 pm

Customer Details

Customer

case

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1. More than 950+ additional confirmed leads generated with just 5% of the traffic.

2. More than 75% of interactions are happy interactions.

3. Reduced the cost of acquisition by 35%.

Impact details

Pearson sees 2x leads and higher customer satisfaction

Customer

case

15

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Www.vhelp.me

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less

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