versasrs helpdesk overview
DESCRIPTION
VersaSRS HelpDesk OverviewTRANSCRIPT
versaSRS HelpDeskQuality of Service
Reduce Operational CostsReduce Staff Workload
Improve Business EfficienciesIncrease Customer Satisfaction
Centralised & Globally AccessibleTrouble Ticket & Technical Support
versaSRS HelpDeskquality of service
versaSRS HelpDesk is a browser delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and effectively support, manage and
improve the quality of their interactions with employees, end users and customers raising service requests, issues,
incidents or trouble tickets.
The Total Software Solution forCustomer Support & Service
versaSRS HelpDeskquality of service
Innovation
What separates versaSRS HelpDesk from other web browser
help desk applications is its unique ‘look and feel’.
versaSRS HelpDesk has been developed with a
multi-document interface that simulates a
Microsoft Office environment.
versaSRS HelpDeskquality of service
Feature-rich, Yet Affordable
versaSRS HelpDesk is a feature-rich and comprehensive solution
available to small to medium businesses (SMBs) that require Enterprise
Level software without the huge price tag.
versaSRS HelpDeskquality of service
HelpDesk & ServiceDesk
Single point for all Communications
Automatic Email to Ticket& Assignment to Agents
Full Audit Logging, History& Information Only A ClickAway
.. and So Much More!
versaSRS HelpDeskquality of service
Customer Self-Service Portal
Customer Visibility 24/7
In-built Knowledge Base & Hot News Board
Reduce Requests & Follow-up Calls to the Helpdesk
Reduce Operational & Staff Costs
versaSRS HelpDeskquality of service
Integrated CRM & Contracts
Comprehensive Organisation & Contact Info
View All Requests & Assets at a Glance
Fully Integrated & Linkedto Tickets
All Contracts in one place with Soft Copy Attachments
Plus Many More Modules Included Out-of-the-Box!
versaSRS HelpDeskquality of service
Businesses Love It!
• Single Solution across whole-of-business
• Reduces operational costs
• Reduces staff workloads
• Increases staff satisfaction
• Streamlines business processes
• Provides exceptional Customer Service
versaSRS HelpDeskquality of service
Your Customers Love It!
• Your Customers can find answers to common problems 24/7
via the Self-Service portal.
• Customers can check the status of their existing requests
without having to call the Help or Service Desk for an
update.
• Gives your Customers a total Support & Service Experience.
versaSRS HelpDeskquality of service
Staff Love It!
• Empower your staff to focus on resolving issues faster.
• All information - case history, conversations,
communications, emails, attachments, screen-shots, etc
are all just a mouse click away!
• Improves productivity, reduces workload & increases
staff satisfaction.
versaSRS HelpDeskquality of service
Testimonials
“You’re product is ABSOLUTELY AMAZING and has become an integral way of how our company now operates!” - Sean Brown, Clear Link Networks, Inc. (USA)
“We were immediately impressed with versaSRS’ broad feature set, the wealth of information on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles” - Randall O. Walrond, President, IVR Technologies (USA)
“versaSRS HelpDesk has greatly improved the entire business process forservice requests from start to completion .. and we have only touched the surface of what the software is really capable of” - Jannis Seccafien, Customer Service Officer, Corporate Property, Adelaide City Council (AUS)
versaSRS HelpDeskquality of service
Implementations Include….
versaSRS HelpDeskquality of service
About VersaDev
VersaDev is an innovative South Australian
company developing best-of-breed software
solutions that address the everyday Customer
Service and Support problems faced by companies
around the world.
versaSRS HelpDeskquality of service
www.versaSRSHelpDesk.com
versaSRS HelpDesk
The Total Software Solution forCustomer Support & Service