Vera Gist, MRC, LBSW

DARS/DBS Field Director, Southeast

Greg Mason, MA, LPC-S

DARS/DBS Field Director, Waco

IT CAN BE DONE!

Effective and Efficient Counseling and Guidance

and its Documentation

INTRODUCTIONS

Presenters Audience Content

WHAT IS VOCATIONAL COUNSELING AND GUIDANCE?

A professional intervention and service to consumers for the purpose of reducing the disability-related impediments or other barriers to employment through consistent and comprehensive application of proven principles and methods, including but not limited to informed consumer choice

WHO PROVIDES VOCATIONAL C&G?

A Skilled Clinician An Expert in Assessment and

Planning An Expert in Disabilities An Expert in WOW Effective in Helping Consumers

Overcome

WHAT CAN C&G ACCOMPLISH OR WHY IS IT SO IMPORTANT? Establish and Maintain Trust Create a Strong Forward-Moving Relationship Challenge Consumer to be a Practicing

Partner Empower the Consumer Identify ALL Disabilities and Barriers to

Success Help Consumer Develop Essential Skills Ensure Accountability & Consumer Choice Increase Likelihood of Success

WHEN SHOULD C&G HAPPEN?

Every contact with your consumer is an opportunity to provide effective and efficient C&G . . .

. . . REGARDLESS OF

Time Space or Location Case Status or Phase Medium of Communication Consumer’s Current Orientation

or Functioning

HOW DO WE PROVIDE C&G?Whatever the nature of the contact, take time to check:

The IPEPrevious case notesYourself

HOW DO WE PROVIDE C&G?Actively Listen To:

Identify the Issue(s)Determine the appropriate

Intervention(s)Partner with Consumer to be

Intentional moving forward

HOW DO WE PROVIDE C&G?

With professionalism, and acting with courage and consideration, control the interaction/process to ensure effectiveness and efficiency.

HOW . . .?LET’S DEFINE OUR TERMS!

ISSUE: An important subject or topic

INTERVENTION: To become involved in something in order to exert influence

INTENTION: The thing that you plan to do or achieve; what one intends to do; a determination to act in a certain way; (For example, “I resolve to do . . . “)

HOW . . .?WHAT IS ACTIVE LISTENING?

Active listening is a skill that involves listening to, and focusing on, what the other person is saying and how they are saying it with the whole of you to fully understand them, including the emotional content and significance of the words, and reflecting back the meaning so that they know they have been understood.

HOW . . .?HOW DO YOU ACTIVELY LISTEN?

The SOLER Method: S = Sitting Squarely O = Open Posture L = Leaning Towards E = Eye Contact R = Relaxed

HOW . . .?WHAT THEORY DO WE USE?

Handout Exercise/Self-Assessment

WHAT IS DOCUMENTATION?Documentation demonstrates how the VR process is ensuring informed consumer choice, and reducing the disability-related impediments and other barriers to employment, leading to a successful employment outcome. It has multiple implications, including legal and ethical.

WHAT CAN DOCUMENTATON ACCOMPLISH OR WHY IS IT IMPORTANT?

“Tells the Story” of the VR Process Demonstrates that informed consumer

choice has taken place at every phase Substantiates the positive impact that has

taken place on the consumer’s life Facilitates follow-up and follow-through Communicates services and participation Increases likelihood of success

HOW DO WE DOCUMENT? ReHabWorks

Select TopicAdd to TopicCase Note

○ Issue(s)○ Intervention(s)○ Intention(s)

HANDOUTS

Issues Interventions Intentions

ROLE PLAY C&G

DOCUMENTATION EXERCISE

OTHER IMPORTANT AND RELATED TOPICS

Assessment Planning Case Management

WHAT DOES POLICY SAY?

Vocational Rehabilitation ManualCounseling and Guidance, Chapter 10

○ Definition of C&G, 10.1○ Examples of C&G, 10.2

Case Management, Chapter 40○ Case Notes, 40.1

Purpose, 40.1.1What to Include, 40.1.2What Not to Include, 40.1.3

CLOSING REMARKS/Q&A

"A life is not important except in the impact it has on other lives.“

Jackie Robinson

“Nothing will work unless you do.”

Maya Angelou