VDI for Clinical Researchers

TEAM 2Mimoza Dimodugno

Ian GoodsellRobert McPherson

Mathew OlsenJesse Rivera

12/15/2012

Agenda• Business Objectives

o Gloco Research Processo Architectural Approacho Cost / Benefits

• System Functionalityo Deployment Platformo Software Layeringo Solution Development

• Solution Deploymento User Enablemento Success Metrics

• Demonstrationso End User Experienceo IT Usability 2

Business Objectives• Secure protected health information (PHI) and personally identifiable information

(PII)

• Increase security of strategically sensitive information

• Reduce costs associated with managing and maintaining the desktop environment

• Increase researcher and support staff productivity

Stakeholder Name Organization

Project Customer Research analysis department Gloco - research department

Project Sponsor CIO of the Gloco company in cooperation Gloco

Project Manager ICT Gloco

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Current Process Proposed Process

Gloco Research Process

Architectural Approach

• Gloco Researchers have individual needs from Enterprise ICT

• To work effectively, researchers need:o High-speed access to company databaseso Standard analytical software packageso Ability to install custom software

• These needs are in opposition to the needs of the enterpriseo Securing clinical data is of paramount importanceo ICT feels it should govern what software is installed on

corporate systems 5

System Functionality

• Secure Clinical Data in Corporate Databases

• Researchers Can Customize Systems

• Simplify Provisioning and Maintenance of

Researcher Systems

• Elastic Provisioning of Researcher Systems

• More Efficient Remote Access

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Costs / Benefits

Costs• Startup Costs: $544,520• Recurring Annual Costs: $177,752

Benefits• Secure Sensitive Data• Annual Cost Savings: $227,755

o Operational Cost Savings Image Management Application Delivery Desktop Support

o Energy Savings7

Architecture: Deployment Platform

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Software Layering

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Solution DevelopmentProject BoundariesIn scope

• Complete physical infrastructure of phase one

• Provide virtual desktops for the researchers

• Deploy 100 thin clients for the researchers

• Define researchers roles and privileges

Out of scope

• Managing any development of software outside VDI

• Desktop refresh cycles

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Solution Deployment

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User EnablementExperience for researchers in virtual desktop environment will be

similar to the current desktop experience

Virtual desktops implementation stages: • Pilot with Ten Researchers

o Generate user excitement for the new systemo Build up support & department knowledge about how virtual

desktops will work

• Acceptance Testingo Identify any missing functionality

• Final Deployment o Trainingo Surveys

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Success MetricsGoal Measuring Success Adjustments

Data SecurityPrevent accidental loss of PHI, PII, and strategically sensitive data

PHI, PII and strategically sensitive data remains in the corporate data center

-Review security policy-Lock down systems-Escalate violation to appropriate parties

Cost ReductionAnnual reduction in the cost of provisioning and managing researcher systems ~ $175K

Compare costs of managing systems

Monitor the number of incident support tickets

Identify increases & conduct root cause analysis

ProductivityReduce provisioning time by 40%

75% reduction of downtime during desktop support

Compare the time to close service desk tickets for system updates, maintenance and onboarding of physical desktop to virtual desktops

Conduct root cause analysis to identify inefficiencies

SatisfactionNo more than a single point variance on a seven point scale, between user satisfaction from traditional system to VDI system.

Survey will be given and evaluated to determine employee satisfaction

Modify configurations based on surveys

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Demonstrations: User and ICT Experience

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Demonstrations: User and ICT Experience

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Q & A

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