values based leadership - x connects presentation final
TRANSCRIPT
Values Based Leadership Group
Dr. A. Kevin Francis LL.D
Chairman April 1, 2015
The Context
VALUES – The Secret Sauce !!
CenterBeam Customer Care Operations, Saint John NB
Customer FirstMarket Driven Service
Price/Value
Flexibility/Scalability
Completeness Of Service
Consistent Delivery
Relationship, Implementation & Service Experience
CenterBeam Customer Experience
Target Market
Brand AwarenessCustomer
First
Net Income Growth
Revenue Growth Productivity
Financial Imperatives
CenterBeam Values
Customer First
Integrity Passion Ownership Speed Team Fun
StrategicImperatives
Go-To-Market Operational Excellence
Internal Strategic Awareness
Goal Alignment
Employee Competencies
C.O.M.I.T. The Value of Exceleration™
Process Driven Kaizen
Strategy Maps – Everyone is a Player!!
DreamBig
Get ShitDone
Know HowTo Have
Fun
People IMost Enjoy
WorkingWith
Explosive Relationships Matter!!
Contact:Dr. A. Kevin Francis LL.DChairman, Values Based Leadership GroupEmail: [email protected]: 647-618-4841
Questions?
Thank you