Value creation in health care: investing in people and process

Professor Steven Boyages& Jim Breen

Company Profile:

• Headquartered in Ireland• Offices in US, UK, Canada and Australia• Founded in 1999 by Jim Breen• Employ over 80 experts

Value Proposition:We create learning solutions that bring measurable business value to our clients. We achieve this through a high-energy, client-centric approach that combines excellence in people, process, partners, technology and innovation.

Introductions

Our Vision & Mission

PulseLearning Australia Health Care Market Vision: To be the recognised leader in Australia in the provision of Health Care knowledge solutions.

PulseLearning Australia Health Care Market Mission:  To enable the Health Care sector to leverage the best available learning content and systems to measurably improve health outcomes.

Health Focus……

Lifeways decided to partner withPulseLearning because they are recognisedexperts in the design, development andproduction of business-critical compliancetraining. This, coupled with theirunderstanding of our industry, makesthem an ideal partner for the development ofcompliance and safety-critical training acrossour business.

Tracie Marriner,Learning and Development/QA Manager

Bupa needed a supplier who not only understands the Care sector but who can also deliver accredited compliance training on a national basis. PulseLearning give us the flexibility we need to deliver large amounts of training and is a real partner looking to constantly improve and provide better value.

James Clegg, Head of Organisation, Development & Talent

Advantage Healthcare Group recently chose PulseLearning to write, build, deliver and maintain our complete induction training programme for all Care workers in our business. They will be developing a cross disciplinary-blended induction programme with them being responsible for the design and delivery of both online and face-to-face (F2F) training. We chose PulseLearning because they understand the Care sector, compliance and look to give us a real return on investment.

Richard Murfin, Learning and Development Manager

Why PulseLearning?

Bridging the Gap

High TouchHighTech

Team and WorkflowPlatform

TechnologyPlatform

Health work matrix

Changing Health Patterns

Need for new models of care

TechnologyIncreasing consumer expectations

Rising cost of health care

The Perfect Storm

Staff Shortages

Competency gaps

Poor staff utilisation and productivity

Poor Staff Morale

Increased Medical Error

Poor Economic Development

“Storm Damage”

Investment and Risk Management Strategy

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What is the literature saying?

Put simply, the education of health professionals in the 21st Century must focus less on memorising and transmitting facts and more on promotion of the reasoning and communication skills that will enable the professional to be an effective partner, facilitator, adviser and advocate.

The Lancet - December 2010

Julio Frenk et al. Health Professionals for a new centuryTransforming education to strengthen health systems in anInterdependent world. The Lancet v 376 Dec 2010

What can we learn from bees

1. Community ecosystem

2. Governance

3. Shared tasks

4. Structure

5. Coordination

6. Collaboration

7. Communication

We need to embrace social media

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What are we trying to do?

To improve teamwork, communication and collaboration for safer patient-centred care, and better staff experiences

Why are we trying to do this?

Increased staff motivation, well-being and retentionDecrease in staff turnoverIncreased patient and carer satisfactionIncreased patient safety Increase in appropriate use of specialist clinical resourcesReductions in patient mortality and critical incidentsIncrease in access to and coordination of health services

Education and Learning

Culture

Skills and Attributes

Workforcecapacity

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AGILE to Build Team HealthAggregated Intelligent Learning Environment

Foundations – Right Start• Individual• Roles and Responsibilities• Risks and Rewards

High Performance Teams• Roles• Reflection• Respect

Advanced Settings of Care• Advanced Clinical Modules• Simulation

High Tech

HighTouch

Team and Workflow Platform

Education and Learning

People

Technology Platform

Communication and Connection

Figure 12

Source: The Lancet (DOI:10.1016/S0140-6736(10)61854-5)

Terms and Conditions

• “The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man”

• George Bernard Shaw

• “The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man”

• George Bernard Shaw