Valerie BrownProfessor of Sociology

New Student Convocation

Heidi AtheyStudent Support Specialist

Thinking About the “Design” in Completion by Design

Lindsay English, Dean of Academic Affairs Michael Schoop, Campus President

Metropolitan Campus, Cuyahoga Community College

What is design thinking?

Our Model: The IDEO Design Process

The Metro Design Process

• Campus plan for 2012-13– Systems Thinking– Hypothesis– 6 Groups

Six Designs Applied

• Question Cart• Campus Handshake• Just-in-Time Dialogues• Upperclassman + Roadmap• Transfer Express

Campus Plan 2.0

Cuyahoga Community College

• Multi campuses, district office, satellites

• 60,000 students (annual credit and non-credit)

• Comprehensive college with workforce and corporate divisions

• One of largest CCs in Ohio and the U.S.

A National Call for “Re-design”

Completion by Design – A Systems Approach to the Student Experience

The Principles of Redesign…

…v.s. Universal Design Principles

Flexibility-Usability Tradeoff

Flexibility-Usability Tradeoff

Flexibility-Usability Tradeoff

So what is Design Thinking?

So what is Design Thinking?

So what is Design Thinking?

So what is Design Thinking?

A Design Example from Everyday Life

A Design Example from Everyday Life

Design Challenge: The Morning Shower

Design Challenge: The Morning Shower

Design Challenge: The Morning Shower

Design Challenge: The Morning Shower

Design

Goes beyond solving old problemsto frame new challenges