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VACCR Data Compilation
Virginia Association for Community Conflict Resolution
Data Compilation Report for the
Community Solutions Program
May 2002 – April 2004
VACCR Data Compilation
Contact initiated by:
Number of Interventions throughout Data HistoryThe interventions reported varied in the number of stages they proceeded through. Some disputes involved a telephone call and issue identification, and then the process ended. Other interventions were involved in all stages of the process including initial contact, identification of stakeholders and goals, process used to intervene in dispute, and identification of whether the goals of the process were met.
Sample Intervention:Water management in the Shenandoah Valley –
Contact Initiated by:Party
(Examples from this dispute provided on each slide throughout presentation for each topic)
The distribution of intervention progress follows: 197 – Total contacts 168 – Disputes identified 137 – Goals of processes identified and used 137 – Interventions were recorded for
Staff and Volunteer time spent
102
134
0 20 40 60 80 100 120 140 160
NUMBER OFCONTACTS
INITIATED BYCENTER
NUMBER OFCONTACTS
INITIATED BYPARTY
VACCR Data Compilation
Promotional Materials
13%
Phone Book1%
Other15%
CMC Presentation5%
IEN3%
Other CMC0%
Past Consensus Building Work
11%
Past/Present CMC Client26%
Word of Mouth26%
CMC Presentation
IEN
Other CMC
Past Consensus BuildingWorkPast/Present CMC Client
Word of Mouth
Promotional Materials
Phone Book
Other
Referral Source
146– Total responses
Examples of Other category:• Self – Initiated• Court Referrals• Volunteer Mediators
Referral Source in Sample Issue:
Word of Mouth
VACCR Data Compilation
Total disputes -- 168
Education/Schools/Youth
10%
Neighborhood and Housing
18%
Environmental 6%
Land Use16%
Community Dispute
11%
Inter-agency9%
Revitalization/Renewal
7%
Multicultural/Racial12%
Workplace8%
Workplace
Land Use
Community Dispute
Neighborhood and Housing
Inter-agency
Environmental
Revitalization/Renewal
Education/Schools/Youth
Multicultural/Racial
Type of Dispute
Type of Dispute in Sample Issue:Water management in the Shenandoah Valley – Environmental Dispute
VACCR Data Compilation
Total processes used are cumulative –
multiple processes may be used for each intervention
Other11%
Strategic Planning
13%
Issue Scoping
12%
Group Facilitation
12%
Public Forum3%
Mediation3%
Consensus Building
9%
Dialogue14%
Training13%
Public Meeting10%
Consensus Building
Dialogue
Group Facilitation
Issue Scoping
Mediation
Public Forum
Public Meeting
Training
Strategic Planning
Other
Type of Process Used
….. 35….. 57.…. 44.…. 45
.…. 10.…. 11….. 39….. 51….. 48….. 40
TOTAL = 380
Number
of cases
Type of Process UsedIn Sample Issue:Consensus Building, Group Facilitation, Dialogue,Issue Scoping, and Other
VACCR Data Compilation
Stakeholders
StakeholdersIn Sample Issue:Environmental Non-Profit, Local Business, Civic Non-Profit, Consumer Groups, Individuals, Industry, Federal Government, State Government, Local Government, and Other
-- Number of people
Stakeholders
Local Gov't
State Gov't
Federal Gov't
Industry
Consumer Groups
Civic Non-Profit
Local Business
Other
Individuals
Environmental Non-Profit
0 20 40 60 80 100 120 140 160 180 200
VACCR Data Compilation
Goals of Process
Goals of Process in Sample Issue: Identify Stakeholders, Identify Options, Identify Issues, Understand Perspectives and Build Relationships, Obtain Public Support, and Development of Recommendations
VACCR Data Compilation
38%
55%
7%
Yes, all goals weremet
No, none of thegoals were met
Partially, somegoals were met
Goals of Process Met
Were Goals of Process Met? 137 – Total responses
76 – Goals met 52 – Goals partially met 9 – Goals not met
Goals of Process in the Sample Issue:Yes, Goals of Process were metIn water management intervention
Goals of Process (list of all categories): • Identify Stakeholders• Identify Options • Identify Issues • Understand Perspectives and Build Relationships• Public Hearing of All Viewpoints• Public Education• Obtain Public Support• Development of Recommendations • Development of Agreement• Other
Partially Yes
N o
VACCR Data Compilation
Did the process result in a resolution of the issues?
134 – Total responses
Chart without
“Not Applicable” Category
No4%
Temporary4%
Partial39%
Complete19%Not Applicable
46%
Complete
Partial
Temporary
No
N/A
134 Total responses
Partial59%
Temporary6%
No7%
Complete28%
Complete
Partial
Temporary
No
VACCR Data Compilation
Center Hours and Costs
DID THE FEE COVER STAFF HOURS/COSTS?
Yes – 27% of the time (41) No – 73% of the time (95)
DID THE FEE MORE THAN COVER STAFF HOURS/COSTS?
Yes – 9% of the time (14) No – 91% of the time (125)
ESTIMATED TOTAL VOLUNTEER HOURS
– 2022.91
ESTIMATED TOTAL STAFF HOURS
-- 1136.49
VACCR Data Compilation
Sampling of InterventionsWorkplace Land Use Community Dispute
Neighborhood and Housing
Inter-agency
City council retreatExtension and expansion of an existing road through senior center community
Constructively addressing HIV in the Valley area
Changing the culture and image of senior living center for residents
Neighbor shoots police officer neighbor's dog, city of Portsmouth and police involved
Soldier wants Army to pay as promised
County Police Dept. -- worked with 10 landowners regarding disturbance on land and effect on surrounding landowners
Community Conference at Empowerment 2010 dealing with problem solving for personal and neighborhood issues
Community issues with Goodwill Industries
Squabble of a former Governors paper the the State library
Departmental dispute in state agency
Intervention attempted re: chesapeake select soccer club, tidewater institute for sports, and city gov't re: building new soccer facilities in Chesapeake
Community Collaborative trainingImmigrant day labor pick-up location issues
Human service interagency employees serving terminally ill and families often find themselves in dispute with families/medical staff
VACCR Data Compilation
Sample Interventions
Environmental Revitalization/ Renewal Education/Schools/Youth Multicultural/Racial
Watershed management in the Shenandoah Valley
Architectural Review Board denies church's request to replace wooden steeple with cheaper, more durable fiberglass
Outreach to local business for education and training
The House of Abraham, Jewish, Christian and Muslim religious leaders, series of meetings to assess the feasibility of raising capital to build an interdenominational house of worship.
Biosolids Use downtown beautification Middle School GangParticipate in Norfolk-Race Relations Study Circle (build relationships)
Building collaborative problem solving model to address cleanups in and around southern branch of Elizabeth River to strengthen
Jefferson school building uses by the community
College departmental dispute Police / community relations
VACCR Data Compilation
Goals of Process Not Met – an example
Dispute: City Funding for a Non-Profit Organization
• Contact initiated by the Center
• The party, a representative of a government agency, was referred to the Center through promotional materials
• This was a workplace dispute that had Consumer Group and Individual stakeholders
• Four people were participating in the process
• A Dialogue process was used
• The intervention lasted for one month (seven months after the initial contact)
• Two staff hours and two volunteer hours were spent on the dispute
• The goal of the process was to Identify Stakeholders
• The goals of the process were not met, and the intervention did not result in a resolution of the issues
• The Center completed the work pro bono – staff time was not covered by the fee
• The impact of the process was a referral
VACCR Data Compilation