vac workload analysis ppx jan 26 2016
TRANSCRIPT
Operational Capacity Analysis to Support
Healthcare Outcomes
for Veterans
(or the unintended effects of asking simple questions…)
PERFORMANCE AND PLANNING EXCHANGE (PPX)
January 26, 2016
1
Presentation Outline
• About VAC
• Context
• Scope of work
• Samples
• Future steps
2
About VAC
• VAC = Department of Veterans Affairs, Veterans Review and Appeals
Board, Ombudsman
• Responsibility for pensions/benefits and services for war veterans, retired
and still-serving members of the Canadian Forces and Royal Canadian
Mounted Police, their families, as well as some civilians.
• 3555 personnel
• 4 Branches ( Service Delivery, Strategic Policy and Commemoration,
Strategic Oversight and Communications, Human Resources and
Corporate Services)
3
Service Delivery
• 4 Divisions Field Operations (District Offices and client services), Central
Operations (Adjudications), Program Management (Treatment and
Benefits), Health Professionals)
• 1550 personnel
4
Total Department Workforce Service Delivery Workforce
5SERVICE DELIVERY NETWORK
Health Professionals Division
• Admin Staff (6)
• Field Staff
– Medical Officers (41)
– Nurses (55)
– Occupational Therapists ( 60-all contractors)
• Directorate of Mental Health (23)
– Psychologists
– Social Workers
– Other occupations
6
HPD Context
• New Health Professionals
Division formed in 2012
• New DG Fall 2014
• New Departmental Strategy
• New DM, New Min VA
• Performance Measurement
7
VAC PAA (2015-16)
Scope of HPD Workload Project
• Inventory activities
– (what are we doing?)
• Workload analysis
– (how busy are we?)
• Logic Model
– (are we doing the right things?)
• Performance Measurement framework
– ( are we achieving the right outcomes?)
8
Inventory of HPD activities
Workload Analysis – Data Collection
Workload Analysis – Data Comparisons and Validation
Activity Flow (Inputs to Outputs)
Nurses OTs
Workload Analysis Forecasting Model / Tool
Workload Analysis Forecasting Model / Tool
Workload Analysis Forecasting Model / Tool
Workload Analysis Forecasting Model / Tool
17
Summary and Analysis of Capacity/Utilization Results
• Workloads can vary significantly from region to region
• Activities can vary significantly from province to province
• Analysis of “outliers” provides potential opportunities for process
improvement
• HPD staff continue to go “above and beyond” to help meet
Healthcare Outcomes for Veterans
HPD Engagement
HPD Support to Strategic Outcome 1
HPD Support Various PMF IndicatorsHPD Engagement
HPD Support Various Program Performance Measurement Strategies
Linking Activities and Outputs to Outcomes and Performance
22
Benefits and Lessons Learned
• Validation
• Information for decision making
• Communication
• Need to implement and sustain
Next Steps
• Validate workload nationwide ( all offices)
• Extract workload volumes from existing databases
• Deploy scenario-playing model nationwide
• Report and forecast
23
