va volunteer orientation

Download VA Volunteer Orientation

Post on 22-Nov-2014



Health & Medicine

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  • 1. VHA Mission Honor Americas veterans by providing exceptionalhealth care that improves their health and well-being.VHA VisionVHA will continue to be the benchmark of excellence and value in health careand benefits by providing exemplary services that are both patient centered andevidence based. This care will be delivered by engaged, collaborative teams inan integrated environment that supports learning, discovery and continuousimprovement. It will emphasize prevention and population health andcontribute to the nations well-being through education, research and service inNational emergencies.
  • 2. What are age-specific competencies? Theyre skills you use to give care that meets eachpatients unique needs. Every patient is an individual. Each has his or her own: Like and dislikes. Feeling, thoughts, and beliefs. Limitations and abilities. Life experiences. But, everyone grows and develops in a similar way. Experts generally believe that people: Grow and develop in stages that are related to their age. Share certain qualities at each stage. Understanding & recognizing these age-specific stages isthe key to age-specific competencies.
  • 3. They help to ensure quality of care. With age-specific competencies, each patientgets the individual care he or she needs andexpects. Becomes a partner in his or her own health care. They improve job performance and satisfaction. Putting age-specific competencies into practice canbe a challenge. But the rewards are greatimproved patient care, relationships, and teamwork.
  • 4. Penalties for HIPAA Violations HIPAA calls for civil and criminal penalties forprivacy and security violations, including:fines up to $25K for multiple violations of thesame standard in a calendar year fines up to $250K and/or imprisonment up to10 years for knowing misuse of individuallyidentifiable health information.
  • 5. To maintain confidentiality:ISO: Jesse Christmas x6200 Understand what information you have access to and why. Read and follow remote access security policies. Only access information systems through approvedhardware, software, solutions, and connections. Take appropriate steps to protect information, networkaccess, passwords, and equipment. Control access to patient files or information saved on a disk. Dont use automatic password-saving features found on websites. Promptly report to your ISO any misuse of the remote accessprocess or report if personally identifiable information (PII) hasbeen compromised.
  • 6. To maintain confidentiality: Lock your computer when you walk away from it.This will prevent an unauthorized user from performingtasks or accessing information using your account. If you print PII, make sure you take it from the printerright away and keep it stored in a secure place. Protect all information and only access information youneed to do your job. Never talk about a veterans case in a public place or toanyone who does not have the need to know.
  • 7. If you are under 18 you do not need to print The fingerprinting process is performed onceyou have an assignment and have two clearedTB tests confirmed by Employee Health. 2 Forms of identification required: Drivers license/passport/government issuedID/proof of citizenship or green card/visa *For parking permit; Drivers license, vehicleregistration, proof of insurance.
  • 8. The Department of Veterans Affairs policy is to maintain awork environment free of sexual harassment. Sexual harassment is unacceptable conduct in the workplaceand will not be tolerated.Definition of Sexual HarassmentSexual harassment is defined as unwelcome sexual advances,requests for sexual favors, and other verbal or physical conductof a sexual nature constitute sexual harassment when:Submission to such conduct is made either explicitly orimplicitly a term or condition of an individuals employment;Submission to or rejection of such conduct is used as the basisfor employment decisions affecting that individual;Such conduct has the purpose or effect of unreasonablyinterfering with an individuals work performance or creating anintimidating, hostile, or offensive working environment
  • 9. Your co-worker or supervisor asks you out on a date. Although you refused, the co-worker or supervisor continued to ask. Your co-worker starts each day with a sexual remark or a dirty joke. Your co-workerinsists these are innocent comments but you find them objectionable. It seems that you cannot go in and out of the work area without being touched. When you come to work, your co-worker(s) constantly eye(s) you up and down in asuggestive manner, which makes you feel very uncomfortable. When you come to work, you receive notes or letters from a co-worker. Althoughyour co-worker insists that they are only innocent love notes, the sexual nature of thenotes offends you. Your manager or supervisor told you it would be good for your career if you went outwith him or her. Your manager or supervisor asks you out and implies that it would be good for yourcareer if you went out with him or her.
  • 10. Gifts & donations to volunteers: Unauthorized Items/Contraband Money (taking/receiving money from patients) Weapons Alcohol Flammable liquids
  • 11. EEO Liaison (858) 642-3840 Diversity is the study of all the ways thatpeople differ from one another. Thesedifferences make each person unique. Italso refers to the differences between andwithin cultural groups. When speakingabout diversity in the workplace, there is anemphasis on accepting and respectingthese differences.
  • 12. Emergency Code Internal/External Level 1-4! Bomb Threat/Active Shooter/ Call VA Police(x3647) Code Blue=Cardiac Arrest (x3333) Code Green=Psychiatric Intervention (x3333) Code Purple=Employee Involving Weapon(x3333) Code Red=Fire (x3333) Code White=Wandering Patient (x3333) Code Yellow=Disruptive/Dangerous Behavior(x3333)
  • 13. Material Safety Data Sheets (MSDS) MSDS are designed to provide both workers and emergency personnel with the proper procedures for handling or working with a particular substance. MSDS include information such as: physical data (melting point, boiling point, flash points, Toxicity, health effects, first aid, reactivity, storage, disposal, protective equipment,spill procedures. Accidental Spills It is extremely important to use caution when dealing with spills. Use the acronym C.L.E.A.N. Confirm that required protective equipment is in use and contain the spill Leave the area and close the door, restrict access if in a hall Ensure those exposed are given emergency medical care and enact spill procedures Access the MSDS and check clean-up procedures/precautions Notify the Supervisor and Safety Manager
  • 14. Alcohol sanitizers are effective and may be used instead ofsoap and water unless your hands are dirty orcontaminated. Always wash your hands after contact withsoap & water preferably, however handsanitizers are sufficient between soap & watercleansing.
  • 15. How should a Volunteer dress? Business Casual For detailed dress code information refer to memorandum 00-10 (10/24/12)
  • 16. PERSONAL APPEARANCE AND HYGIENE 1. PURPOSE: To establish and communicate standards of appearance, grooming, and hygiene necessaryfor maintaining a professional, positive, and sanitary environment for patients, employees and visitors, and forprojecting an image of the VA San Diego Healthcare System (VASDHS) as a provider of high quality healthcare. 2. POLICY: While on official duty status, all employees (included but not limited to volunteers, work-study,contractor personnel, etc.) are expected to be clean, well groomed, and dressed in clothing appropriate for thetype of work performed and which meets health and safety standards normally found in a healthc