oxfordcc.co.uk

https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/

GOV.UK

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Meet users early and often.

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ETHNOGRAPHIC RESEARCH

Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA

MarianaUX Designer

MarkProject Manager Reynold

Account Manager

TimDeveloper

ETHNOGRAPHIC RESEARCH

Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA

PaulSupport and training

MarianaUX Designer

Ant User

USER INTERVIEW

Oxford Computer Consultants running user interview at Bath & North East Somerset Council@MARIANAMOTA

USER RESEARCH STREAMED BACK TO THE OFFICE

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It’s not what users want.

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It’s not what users want.

It’s what users need.

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@MARIANAMOTAhttps://en.wikipedia.org/wiki/Alan_Cooper#/media/File:AlanCooper.jpg

Alan Cooper Pioneer in interaction design

Watch: https://www.youtube.com/watch?v=sNWBnCazIcU&feature=youtu.be&t=5m16s

USER FLOW

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User flow

QUESTION - MISSING - IDEA

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SKETCHING

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http://whatisdesign.net/wid/what-is-design-according-to-bill-buxton/

User groupsUser flow

Sketches

Sprint goal

Sprint tasks

MetricsProject goal

http://www.romanpichler.com/tools/product-canvas/

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Feel comfortable sharing unfinished work.

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STAKEHOLDER WORKSHOP

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THE PROCESS

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THE PROCESS

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THE PROCESS

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Peter Merholz & Kristin Skinner

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Source: http://www.slideshare.net/peterme/organization-design-for-design-organizations

Watch: https://youtu.be/EXGVf_WYUkY

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Source: http://www.slideshare.net/peterme/organization-design-for-design-organizations

Watch: https://youtu.be/EXGVf_WYUkY

Verbal communication:

Facilitator & Leader

Facilitator language• Warm and neutral

• Active listening

• Passive and inclusive tone

“How about…”

“Maybe we can…”

“What if…”

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Leader language• Competence

• Expert

• Direct and muscular language

“That’s absolutely right, and here’s why…”

“I completely agree because…”

“This is my plan…”

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https://medium.com/shopify-ux/fresh-eyes-design-talks-ddecdb2cc237#.x7hydvk0i@MARIANAMOTA

When asking for feedback:• State clearly:

Where you are at What you expect feedback on

• Ask clear questions

• Explain the rationale for your decisions

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When giving feedback:

• Ask the current status of the design

• Question first. Comment last.

• Explain technical challenges

• Don’t refer to your personal taste. Refer to the briefing and user research.

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Avoid:

“I don’t like it.”

“Can’t do it” (without explaining why)

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Go back to the brief.

Gerry Leonidas in an interview for Talking Design

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“Give it 5 minutes.”

https://signalvnoise.com/posts/3124-give-it-five-minutes

“If someone loses, you did it wrong”

When negotiating…

http://www.artofmanliness.com/2011/05/11/how-to-haggle-like-your-old-man/

Let’s not settle.

We work with technology.

It’s always changing.

This process will change.

So,

Let’s keep meeting up,

discussing, improving.

Regularly.