( …)

, QQ

…

JOHN

Hi I am Billy Chiu

Billy (who)!?

Companies - Buying list - Carrying - Proceed together - Babysitting - Look After

Buyer

Clerk - Provide a hand - Provide carts - Check

Other customers - Blockers - Wrong carts - Safety

Support Look after

Disturb Provide assistance

Asking for help

- Carry

Arrival

Find shopping carts

Take a shopping cart

Near the parking area

At the Shopping center entrance

Somewhere inside the shopping center

Settle down personal belongings

Take the good

Put into the shopping cart

Leave the shopping cart aside

Put things inside the shopping cart in order

Take out the shopping list

Shopping

Find a counter

Take the goods out off the shopping cart

Put them on the checking rail

Checking & Pay

Put goods in the shopping cart/box

The Clerk help recycling the shopping cart

The Clerk provide a shopping cart and box

Clerk check the bill/goods

Rest and eat

Put the cart beside them

Take the shopping cart to the car

Put the goods/box on the car

Return the shopping cart

Family

Friend

Buyer

Market

Utility Market size

Product variety

Price

Time Weather

Crowd

Traffic - Parking - Distance - Convenience

People eager for cheapness.

More people on weekends or special

holidays.

Crowd collapse the traffic and cause inconvenience.

Lower intention on rainy days.

- Toilet - ATM - Dining

Big market size can provide variety.

Big market size can lower the price.

It has a good location.

Helping to decide what to or not to buy.

I go because of my families.

We give financial assistances. Attract people to come and spend money.

S IZE

S AFTY

R OUTE

C HILDREN

S TORAGE

6 8

2 5

11

Field Research

Contextual

Inquiry

Heuristic

Evaluation

STORAGE SIZE SAFTY CAHILDREN ROUT

M u l t i - u s e r

S i n g l e - u s e r

U s a g e h a b i t

C o n t r o l

B u m p

C l a s s i f y

R e a c h a r e a

Change Handle Shape

Decrease Size

Thin Front

Hey! I am not the son of Iron man

( )

<3

with cart~<3

360

!

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