uwe exec transitions pres feb 2012 short
TRANSCRIPT
Agenda• Introduction• The demand and impact of coaching• Definitions and differentiation• The market• The route to market• The march to professionalism• Is coaching all pink fluffy HR stuff or is there a
serious role for coaching in a portfolio career?
Coaching is the management intervention best suited to this changing and dynamic market
CIPD
£173 million
The Demand for Coaching
Coaching Works • A Chartered Institute of Personnel &
Development (CIPD) survey found that:• Coaching can deliver tangible benefits to
organisations – 99% of respondents agreed• Coaching is an effective way of promoting
learning – 96% agreed• When coaching is managed effectively, it can
have a positive effect on the bottom line – 92% agreed.
The impact of coaching• Fortune 500 firm derived benefits from coaching
of 529% ROI.• Manchester Consulting Group survey of change
and growth-oriented coaching found 545% ROI.• Bristol & West Financial Services looked at the
added value of coaching as against training. – Neither training nor coaching - sales up by 4%– Training only – sales up by 8%– Training and coaching – sales up by 27%
HELPING SOMEONE SOLVE THEIR OWN PROBLEMS
SOLVING SOMEONE’S PROBLEM FOR THEM
PULL
PUSH
Asking questionsListening to understand
Paraphrasing and summarisingSuggesting options
Giving feedbackOffering Guidance
Giving adviceInstructing
Telling
Coaching Continuum
