Driversof Disruption

The Digital Pressure Cooker

Strategies

6 Transformation Strategies

Digitally Re-engineering the Utility Sector

Myron HrycykMaple Hawthorn Ltd

Independent ConsultantFormer Group CIO Severn Trent plc

IT Action Checklist

What is driving our businesses and technology over the next 5 years

Lower WACC – investor return

Income Reduction – Lower BillsOutput Driven Incentives, Pain/Gain

Innovation TOTEX ModelNHH Competition

Greater Operational Efficiency Improve Operational PerformanceCreate a Competitive Retail BusinessInnovative Solutions – non CapexGreater CAPEX EfficiencyBetter Customer Experience

Digital is synonymise with customersAn immediate impact on:

Revenue, Sales, Brand, Marketing, Customer Experience,Visibly beating the competition

IT investment, activity is relevant Companies are responding to the opportunity and the threatOperational performance Impact/opportunity

Why is “Digital” different?

Digital Pressure Cooker

The Impact of Customer Experience

The Impact ofDemanding Colleagues

New TechnologiesImmense Opportunity

Demand for Operational Improvement

Six Integrated Disruptive Technology Strategies that you’ll need and will transform the sectorMobile workforce, devices of choice, working anywhere

Mobility, mobility, mobilityConsumer Tech in the workplace

Fusion of IPT, CRM, web contact More Customer Channel Tech

Multi channel customer journeys

Automated operations, Predictive operations,Data driven business insight

Data AnalyticsIoT & M2M

Ever faster business agility Cloud ServicesPublic/Private Hybrid IT

Connected Workforce Collaboration, access to each other Information sharing

Performance, reliability,scaleable

Secure, High Bandwidth, Flexible infrastructure

The sector’s approach to IT needs to changeCIO’s need to think differently… IT needs a different approach…

Dev/Ops

IT Checklist for now and the future…• Do you have a digital strategy?

– Digital disruption is here, if you don’t respond you will be disrupted out of business or to the bottom of the pack.

• Are you really thinking “business In” first?– Customer, Colleagues and Operations is where the pressure is coming from

• How well are you exploiting new technology? – IoT, M2M, digital, analytics, cloud.

• Does your IT strategy address the Six key themes?

• Are you thinking differently and working differently?– Think big/start small, multi-speed, hybrid IT

….a Digitally Re-engineeredUtility Sector….

Myron HrycykMaple Hawthorn Ltd

Independent Consultant

Thank youand enjoy the rest of the conference