uthscsa student satisfaction survey report academic year...
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UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Report Summary
In order to better understand the student experience at UTHSCSA, UTHSCSA students, who were enrolled in courses in spring 2014, were invited to
participate in the Student Satisfaction Survey. This survey was the first campus-wide student survey in three academic years. Participation in the
survey was voluntary and confidential. Data collection, data analysis, and report writing was done by the Office of Institutional Research.
This year’s Student Satisfaction Survey focused on the following topic areas: general attitudes toward UTHSCSA, reasons for attending UTHSCSA,
academic advising, student financial aid, the campus environment, parking, safety, food services, Gold’s Gym, Office of the Registrar and
registration, course information, faculty, the library, technology, and the UTHSCSA website.
Key Findings
Overall, students were highly satisfied with UTHSCSA’s student services. Financial Aid, Gold’s Gym, the Office of the Registrar, and the Library
were viewed favorably by students. In addition, students were positive about academic advising (when they received it), their safety on campus, and
the UTHSCSA website.
The survey also revealed several areas of concern. In order to be labeled an area of concern, one-fifth or 20% of the students who responded to a
survey item had to respond negatively to the item. For example since more than 50% of students disagreed with the item, “I feel there is enough
parking available”, it was labeled an area of concern. The following 16 areas of concern were identified.
• Some students felt that student concerns were not being addressed by leadership.
• Almost half of students reported not receiving academic advising.
• Teaching and Instructional Lab equipment was outdated.
• Classroom equipment was outdated.
• Parking
• Students reported not knowing where to go in an emergency.
• Food services
• Students did not know when registration starts.
• Students could not find academic calendars.
• Students found school catalog uninformative and not easy to use.
• Students reported difficulty taking courses across schools.
• Course evaluations were not adequate measures of instructor performance.
• Students reported not being satisfied with the quality of teaching.
• Students were unsure where to go in their departments or programs if they had a problem with faculty.
• Students reported too few places to charge laptops, cell phones, and tablets.
• Finding information on the UTHSCSA website was sometimes difficult.
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Comments
Student were given the opportunity to voice their opinions in 16 different open-ended questions. Students were very thoughtful in their responses.
Each school will receive open-ended responses from their students.
Methodology
A total of 3,184 students were asked to complete the student satisfaction survey online. 1,373 students completed the survey online for a response
rate of 43.1%. Compared with the last student services survey, the Office of Institutional Research more than doubled the number of students who
responded.
The Dillman method, which uses several contacts with respondents to increase response rates, was used to contact students who registered for
courses in spring 2014. Students were sent letters to their email addresses with a link to the survey. Students were sent emails over the month of April
until they completed the survey. A student could have potentially been e-mailed six times to complete the survey. In addition to emails, the Office of
Institutional Research used flyers, electronic billboards and a lottery (where the winner received a Kindle Fire) to increase response rates.
Many offices and departments that provide student services were asked to help with writing survey items.
Reading and Understanding Tables
I. Survey items with similar topics were grouped together. For example, all advising items were grouped in the same table.
II. Titles of the tables are at the top of the table.
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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III. Actual survey items are located on the left side of the table.
IV. Standard Likert-like scale was used for most items. N is the number of students that indicated that level of agreement. % is the percentage of
students who indicated that level of agreement. Percentage may not total to 100% due to rounding error.
V. Total is the total number of students who responded to the item. Students who indicated “Do Not Know” or “NA“ were removed from the
total. Total is also the denominator of the percentages.
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Academic Year 2013-2014
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Index of Tables
I. General Attitudes Toward UTHSCSA pg. 5
II. Reasons for Attending UTHSCSA pg. 6
III. Was Academic Advising Given pg. 7
IV. Academic Advising pg. 7
V. FAFSA pg. 8
VI. Scholarship pg. 8
VII. Veterans Assistance pg. 9
VIII. Office of Financial Aid pg. 10
IX. Number of Visits to Financial Aid pg. 10
X. Campus Environment pg. 11
XI. Parking pg. 11
XII. Safety pg. 12
XIII. Food Services pg. 12
XIV. Gold’s Gym pg. 13
XV. Office the Registrar pg. 14
XVI. Registration Services pg. 15
XVII. Catalog, Academic Calendar, Degree Audits, Registration Website pg. 15
XVIII. Course Information pg. 16
XIX. Faculty/ Faculty Issues pg. 17
XX. Library pg. 18
XXI. Library Online pg. 19
XXII. General Technology pg. 19
XXIII. UTHSCSA Website pg. 20
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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General Attitudes Toward UTHSCSA
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I feel student concerns are addressed by UTHSCSA leadership.
214 17.20% 774 62.30% 190 15.30% 65 5.20% 1243
My education at UTHSCSA is worth the cost. 445 34.00% 725 55.50% 99 7.60% 38 2.90% 1307
I would encourage my friends and family to receive their education at UTHSCSA.
394 30.50% 677 52.50% 165 12.80% 54 4.20% 1290
I seldom get the runaround when seeking information at UTHSCSA.
228 18.00% 673 53.20% 271 21.40% 93 7.40% 1265
I think UTHSCSA has a good reputation in the community. 462 36.10% 767 59.90% 42 3.30% 10 0.80% 1281
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Reason for Attending UTHSCSA
Major effect
on my
decision
Moderate
effect on my
decision
Minor effect
on my
decision
No effect on
my decision
Survey Items N % N % N % N % Total
Good ranking in external resource 147 31.70% 165 35.60% 80 17.20% 72 15.50% 464
Opportunities to serve in the local community 98 21.00% 109 23.40% 93 20.00% 166 35.60% 466
Opportunities to serve in the global community 79 17.20% 98 21.40% 83 18.10% 198 43.20% 458
Recommendation from a professor or mentor 95 21.20% 98 21.80% 58 12.90% 198 44.10% 449
Strong reputation for my particular specialty 162 35.10% 127 27.50% 68 14.80% 104 22.60% 461
Conducts significant research in my chief areas of interest 79 17.80% 67 15.10% 99 22.20% 200 44.90% 445
Formed a good impression during my interview 186 42.90% 104 24.00% 43 9.90% 101 23.30% 434
Have family or personal ties to the area 128 28.10% 57 12.50% 44 9.60% 227 49.80% 456
Want to live and work in the area after graduation 111 24.40% 86 18.90% 52 11.40% 206 45.30% 455
Less expensive than other schools 160 34.70% 108 23.40% 62 13.40% 131 28.40% 461
Offered me scholarship/fellowship 67 15.20% 54 12.20% 47 10.60% 274 62.00% 442
Note: Only students new to UTHSCSA answered these items.
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Was Academic Advising Given?
No, I have
never
received
academic
advising
Yes, but not
this academic
year
Yes, during
this academic
year
Survey Items N % N % N % Total
Have you received academic advising at UTHSCSA?
682 51.60% 190 14.40% 450 34.00% 1322
Academic Advising
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
My academic advisor(s) helped me register for the correct courses.
147 32.20% 234 51.20% 61 13.30% 15 3.30% 457
My academic advisor(s) quickly responded to emails. 221 39.10% 294 52.00% 36 6.40% 14 2.50% 565
My academic advisor(s) is available for face to face meetings.
236 42.70% 293 53.00% 16 2.90% 8 1.40% 553
My advisor(s) was prepared for my appointment. 233 43.70% 266 49.90% 28 5.30% 6 1.10% 533
My advisor(s) seemed genuinely interested in me. 262 47.20% 260 46.80% 23 4.10% 10 1.80% 555
My advisor(s) provided me with accurate information. 242 43.00% 287 51.00% 23 4.10% 11 2.00% 563
My advisor(s) was helpful in discussing my career plans and goals.
225 42.60% 259 49.10% 31 5.90% 13 2.50% 528
I feel confident that my advisor(s) will follow up on any unresolved issues.
223 41.50% 248 46.20% 53 9.90% 13 2.40% 537
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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FAFSA
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
The FAFSA form was easy to complete. 326 34.50% 546 57.80% 66 7.00% 7 0.70% 945
UTHSCSA financial aid staff were helpful in completing the FAFSA.
216 39.10% 268 48.50% 51 9.20% 18 3.30% 553
UTHSCSA financial staff was knowledgeable about the FAFSA.
231 40.20% 309 53.80% 24 4.20% 10 1.70% 574
Scholarship
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
The UTHSCSA scholarship application process was easy. 168 28.70% 346 59.10% 58 9.90% 13 2.20% 585
UTHSCSA financial aid staff were helpful during the scholarship application process.
124 32.40% 210 54.80% 35 9.10% 14 3.70% 383
UTHSCSA financial aid staff were knowledgeable about the scholarship application process.
127 32.60% 225 57.80% 28 7.20% 9 2.30% 389
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Veteran’s Assistance
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
The veteran's assistance process was easy. 37 42.50% 41 47.10% ** ** ** ** 87
UTHSCSA financial aid staff were helpful during the veteran's assistance application process.
48 57.10% 30 35.70% 6 7.10% 0 0 84
UTHSCSA financial aid staff were knowledgeable about the veteran's assistance application process.
46 54.80% 30 35.70% ** ** ** ** 84
UTHSCSA financial aid staff replied promptly to my emails/ phone calls about the veteran's assistance application process.
47 54.70% 33 38.40% 6 7.00% 0 0 86
** Cell removed due to low cell size.
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Office of Financial Aid
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I was able to find information about financial aid opportunities on UTHSCSA's website.
122 14.50% 525 62.40% 175 20.80% 19 2.30% 841
The financial aid award package I received was adequate to meet my basic financial needs for this academic year.
183 19.50% 543 57.80% 147 15.70% 66 7.00% 939
The financial aid staff were prompt when responding to my emails.
233 30.70% 482 63.40% 33 4.30% 12 1.60% 760
Financial aid staff have been professional. 315 37.10% 508 59.80% 18 2.10% 8 0.90% 849
Financial aid staff are knowledgeable about financial aid policies and procedures.
290 35.20% 500 60.80% 21 2.60% 12 1.50% 823
Financial aid staff have been helpful when I have needed assistance.
312 37.60% 469 56.60% 36 4.30% 12 1.40% 829
I consider myself knowledgeable about student financial aid. 159 16.80% 585 61.70% 165 17.40% 39 4.10% 948
Number of Visits to Financial Aid
1 time 2 times 3 times 4 times 5 times
More than
5 times Never
Survey Items N % N % N % N % N % N % N % Total
During the past year, how many times have you telephoned the financial aid office?
224 21.00% 175 16.40% 103 9.60% 43 4.00% 18 1.70% 26 2.40% 479 44.90% 1068
During the past year, how many times have you visited the financial aid office?
260 24.40% 190 17.80% 104 9.80% 35 3.30% 15 1.40% 23 2.20% 439 41.20% 1066
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Campus Environment
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
The campus grounds are well maintained. 509 40.80% 699 56.00% 35 2.80% 6 0.50% 1249
UTHSCSA restrooms are well maintained. 359 28.80% 742 59.60% 123 9.90% 21 1.70% 1245
Teaching/ instructional laboratories are equipped with the latest equipment.
248 21.70% 625 54.60% 205 17.90% 66 5.80% 1144
Teaching/ instructional laboratories are safe. 405 35.30% 698 60.80% 34 3.00% 11 1.00% 1148
Research laboratories are equipped with the latest equipment.
179 26.40% 388 57.20% 83 12.20% 28 4.10% 678
Research laboratories are safe. 224 33.40% 421 62.80% 18 2.70% 7 1.00% 670
Classrooms are equipped with the latest equipment. 211 17.50% 631 52.40% 255 21.20% 107 8.90% 1204
Parking
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I feel there is enough parking available. 105 8.90% 485 41.10% 329 27.90% 260 22.10% 1179
The parking fees are reasonable. 67 5.70% 412 35.10% 411 35.00% 284 24.20% 1174
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Safety
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I feel safe when I attend my courses. 584 47.00% 645 51.90% 8 0.60% 5 0.40% 1242
I feel safe in the parking lots/ garages. 375 30.70% 697 57.10% 124 10.20% 25 2.00% 1221
I know where to go in an emergency. 277 22.90% 602 49.80% 286 23.70% 44 3.60% 1209
I have signed up for the emergency alert system. 465 39.50% 593 50.40% 103 8.80% 16 1.40% 1177
Food Services
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
Food service hours are acceptable. 132 11.70% 628 55.60% 290 25.70% 79 7.00% 1129
Overall, I am pleased with food services on campus. 115 10.10% 589 51.70% 287 25.20% 148 13.00% 1139
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Gold’s Gym
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
The facilities at the Campus Fitness Center (Gold's Gym) met my fitness needs.
438 49.00% 412 46.10% 32 3.60% 11 1.20% 893
I was satisfied with the times that exercise classes were offered at the Campus Fitness Center (Gold's Gym).
333 44.70% 344 46.20% 52 7.00% 16 2.10% 745
The exercise equipment available at Campus Fitness Center (Gold's Gym) met my needs.
397 45.00% 427 48.40% 38 4.30% 21 2.40% 883
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Office of the Registrar
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
When I contacted the Office of the Registrar, I was assisted in a reasonable period of time.
194 36.40% 306 57.40% 22 4.10% 11 2.10% 533
The Office of the Registrar staff member(s) seemed willing to 'go the extra mile' to help meet my needs.
144 28.70% 251 50.00% 81 16.10% 26 5.20% 502
The Office of the Registrar staff member(s) were professional.
189 35.90% 313 59.50% 14 2.70% 10 1.90% 526
The Office of the Registrar staff member(s) answered my questions in an easy to understand way.
182 34.20% 302 56.80% 33 6.20% 15 2.80% 532
When I contacted the Office of the Registrar, I found the staff to be easily accessible by phone, e-mail, or in-person.
180 34.50% 287 55.00% 41 7.90% 14 2.70% 522
If my request could not be immediately satisfied, the Office of the Registrar staff member(s) gave me a clear understanding of the steps needed for resolution.
148 31.30% 266 56.20% 43 9.10% 16 3.40% 473
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Registration Services
Very
satisfied Satisfied Dissatisfied
Very
dissatisfied
Survey Items N % N % N % N % Total
Adding courses 287 26.50% 672 62.20% 92 8.50% 30 2.80% 1081
Dropping courses 213 26.10% 535 65.50% 53 6.50% 16 2.00% 817
Receiving a transcript 225 27.80% 522 64.60% 51 6.30% 10 1.20% 808
Using the Student Self-Service Portal (VIA inside.UTHSCSA.edu)
292 24.60% 727 61.20% 129 10.90% 40 3.40% 1188
Viewing current course schedule 290 26.20% 706 63.80% 90 8.10% 21 1.90% 1107
Catalog, Academic Calendar, Degree Audits, Registration Website
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I am well informed on when registration starts. 255 21.50% 637 53.60% 226 19.00% 70 5.90% 1188
I can find the academic calendar for my school easily. 241 20.10% 592 49.50% 281 23.50% 83 6.90% 1197
I found using the school catalog easy. 165 17.80% 460 49.70% 235 25.40% 66 7.10% 926
The school catalog is informative. 168 19.50% 503 58.40% 143 16.60% 47 5.50% 861
I am pleased with the degree audit process. 133 22.10% 361 60.00% 72 12.00% 36 6.00% 602
I have found the information on the registrar’s website helpful.
169 19.90% 521 61.40% 119 14.00% 39 4.60% 848
UTHSCSA Student Satisfaction Survey Report
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Course Information
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
Courses required to complete my degree are available when I need to take them.
433 39.20% 592 53.60% 53 4.80% 27 2.40% 1105
Classes are scheduled at times that are convenient for me. 335 29.70% 636 56.40% 119 10.50% 38 3.40% 1128
It is easy to take courses taught in other schools. 77 16.10% 197 41.10% 124 25.90% 81 16.90% 479
I often want to take courses offered outside of my school. 93 13.40% 209 30.20% 240 34.70% 150 21.70% 692
UTHSCSA Student Satisfaction Survey Report
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Faculty
Very
satisfied Satisfied Dissatisfied
Very
dissatisfied
Survey Items N % N % N % N % Total
Course and instructor evaluations as adequate measures of instructor performance
278 23.50% 667 56.40% 176 14.90% 61 5.20% 1182
Curriculum and course content 266 21.50% 768 62.00% 150 12.10% 55 4.40% 1239
Professionalism of the faculty 386 31.20% 686 55.50% 120 9.70% 44 3.60% 1236
Quality of teaching 260 21.00% 728 58.80% 197 15.90% 53 4.30% 1238
Quality of guidance provided by major professor/ mentor (professional report, thesis, and dissertation)
312 29.50% 587 55.40% 112 10.60% 48 4.50% 1059
Faculty Issues
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
If I had an issue with a faculty member, I know whom to contact in my department/program.
286 24.70% 532 45.90% 226 19.50% 115 9.90% 1159
UTHSCSA Student Satisfaction Survey Report
Academic Year 2013-2014
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Library
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I am satisfied with the library’s hours. 445 44.30% 501 49.90% 44 4.40% 14 1.40% 1004
The library has all of the technology I need to successfully study.
381 40.60% 517 55.10% 31 3.30% 10 1.10% 939
Library staff helped me locate materials I needed. 387 46.80% 415 50.20% 17 2.10% 8 1.00% 827
I am satisfied with the printed materials (journals, books) available at the library.
325 40.80% 439 55.10% 24 3.00% 9 1.10% 797
There are enough study areas in the library. 350 35.50% 529 53.60% 80 8.10% 28 2.80% 987
The library group study rooms are well equipped. 407 42.80% 509 53.60% 23 2.40% 11 1.20% 950
I am satisfied with classes taught by library staff. 228 41.40% 310 56.30% 11 2.00% 2 0.40% 551
I am satisfied with library staff assistance to locate materials I needed.
341 43.60% 418 53.40% 19 2.40% 5 0.60% 783
I am satisfied with library staff assistance with printing or copying issues.
346 41.90% 438 53.10% 30 3.60% 11 1.30% 825
I am satisfied with library staff assistance with computer or mobile device issues.
310 42.00% 403 54.60% 16 2.20% 9 1.20% 738
UTHSCSA Student Satisfaction Survey Report
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Library Online
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
I am satisfied with the online resources (e-journals, e-books, databases) provided by the library.
353 38.90% 488 53.80% 53 5.80% 13 1.40% 907
I was able to find information I needed on the library’s website (http://library.uthscsa.edu/).
356 39.30% 513 56.60% 30 3.30% 8 0.90% 907
I am able to find information on the library website using a smartphone/tablet/mobile device.
244 37.90% 344 53.40% 44 6.80% 12 1.90% 644
I am able to find the e-books I need. 226 34.40% 356 54.20% 57 8.70% 18 2.70% 657
If unable to get a journal article at the library, I am able to get it through interlibrary loan.
218 38.50% 295 52.10% 32 5.70% 21 3.70% 566
I can easily find the databases that I need for specific topics. 297 34.80% 484 56.70% 61 7.10% 12 1.40% 854
General Technology
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
Blackboard is easy to use. 349 28.80% 693 57.30% 124 10.20% 44 3.60% 1210
I feel there are enough places to charge my cell phones, laptops or tablets.
338 29.00% 545 46.80% 212 18.20% 70 6.00% 1165
WIFI signal strength is strong enough in most areas on campus.
332 27.80% 641 53.60% 159 13.30% 64 5.40% 1196
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UTHSCSA’s Website
Strongly
Agree Agree Disagree
Strongly
Disagree
Survey Items N % N % N % N % Total
UTHSCSA's websites look professional. 422 34.60% 725 59.50% 54 4.40% 18 1.50% 1219
I can find information I need on UTHSCSA's websites. 286 23.60% 672 55.40% 210 17.30% 44 3.60% 1212
UTHSCSA's websites have useful content that answer my questions.
277 23.30% 750 63.00% 140 11.80% 24 2.00% 1191
UTHSCSA's websites look innovative and cutting-edge. 278 23.90% 657 56.50% 188 16.20% 40 3.40% 1163
UTHSCSA's websites provide reliable information. 303 25.50% 776 65.30% 85 7.20% 24 2.00% 1188
UTHSCSA's websites provide up-to-date information. 288 24.70% 717 61.40% 131 11.20% 31 2.70% 1167